Total Nightmare @ Disney

[Brygida]

I'm sorry the op had an awful first couple of days, but...you know there is always a "but"... Why do people wait for things to be fixed. We don't wait, we kindly demand another room, especially for something like air conditioning. I'm not a picky customer, but with 3 kids all under 7(7yo, 5yo, 1yo), at 10pm in the evening I am not about to sleep in a room that is sweltering or wait for someone to fix it at that hour. OP, why did you not request a room change immediately? Regarding the tickets...someone can always do something, you just need to talk to the right person. They would have let you into MK for the day without going back to AS. Been there, done that. You just need to be kindly persistent and keep talking until you get what you need.

That was my point exactly. Don't accept a room you can't stay in! pretty obvious to me.

Years and years ago, I read a placard somewhere that summarizes it. It said "Just as soon as you decide how much s--t you are going to put with, that is exactly how much s--t you are going to get." So wise... and so true about so many things. Sorry for the -- , but it's appropriate!

 

[Brygida]

That was my point exactly. Don't accept a room you can't stay in! pretty obvious to me.

Years and years ago, I read a placard somewhere that summarizes it. It said "Just as soon as you decide how much s--t you are going to put up with, that is exactly how much s--t you are going to get." So wise... and so true about so many things. Sorry for the -- , but it's appropriate!

Missed an up in that quote. Sorry. And I can't edit my posts!

 

[Brygida]

Oh my God! I've been upgraded to DIS Veteran!!!

 

[dqpowell]

This thread had petered out after 37 pages... and now it's being revived? Why?

The topics being discussed today were already hashed and rehashed a couple weeks ago, and the OP hasn't participated in this thread since page 10 or 15 or something like that. I doubt she's even still watching it, so any comments intended for her will never reach her.

David

 

[MESMommy83]

It seems like half the posts on this site are for info that could be obtained by googling.

I was thinking the same thing ..so other's making a deal about it is kinda silly haha.. ... .. example.. people ask for hours of the parks.. umm.. well that can be googled ..its an ongoing forum of Questions that can all be googled.. but this is a place where fellow DISers would like to come ask other people...troll or not (Im only on page 2, I think of this thread, I dont know.. but dont judge and bring "google" into this..sheesh)

 

[bumbershoot]

It is in my book. If i reserved a certain class of car at the car rental and when i get there they don't have it available, then to me its the same as my room not being available.

It really doesn't matter why a room or car isn't available. It either is or isn't available for one's use. I mean really, do you care if the room isn't available because they overbooked or because it isn't prepped yet. Does it matter if they are all out of rental cars or that you can't have one because they aren't prepped yet. in the end it's the same result, you either have access to your reserved item or you don't.

But these things are all variable based on the previous guests. If someone keeps a car out, or smashes it up, etc etc, that can definitely impact the next person who needs it. If someone dawdles and delays (and maybe they'll be charged extra for leaving hours later, it doesn't matter to the next person), or makes a huge nasty mess in the room, or breaks something, etc etc etc, that's going to impact the next person.

If YOU have someone in your room who gets horridly sick and throws up everywhere, YOU are going to be delaying that room being available to the next person. If you, despite all the planning you've surely done, get stuck in a 3 hour long traffic jam on your way to return your rental car, you will impact the next person renting the car you have.

What should car rental places and hotels do? Keep a certain percentage of rooms totally empty so that they can be assigned to a guest whose room or car has been delayed by someone else? I'm sure they keep *some* rooms, but they'd have to keep half unrented just to make sure everyone can be helped if everyone prior has a serious problem.

Just like prompt seating for ADR/PSs/reservations is absolutely impacted if the people already seated decide to sit for hours and hours, rooms and cars are as well.

hey, if they wanted to upgrade me to a better room or resort at no charge, I'm all for that. IMHO, if hte room isn't ready, they should offer that option.

But then you are doing unto your fellow guests what has been done unto you! You're wanting them to change another person's intended room, because you are being delayed by someone else. That just seems wrong to me.

If it's a room that has mold in it, YES I'm going to need another room. If it's just a delay...most of us can handle that.

At Disneyland, checkin time is 4, I believe. We checked in at 6am once, were upgraded to a suite b/c we were chosen as the Big Kahuna Family of the Day. We checked in that early (having arrived the night before and having stayed at the Hilton through priceline) so that we could get our Keys to the Magic so that we could take part in Magic Morning at 7am. Dropped our bags with Bell Services, parked the car, got everything situated, and had a good day! Sure, it was weird that our room wasn't ready until after 5 (if not 6), but we just figured that the people before us were pigs! No big to us. We had all we needed and we were having fun.



The problem could even be from some other room, which delayed the housekeepers from getting to the other rooms. Everyone's human...housekeepers, previous guests, etc etc. We can't be like machines, IMO. Check in whenever you wish, prepare yourself for a delay, go and have some fun.

 

[d1gitman]

This thread had petered out after 37 pages... and now it's being revived? Why?

The topics being discussed today were already hashed and rehashed a couple weeks ago, and the OP hasn't participated in this thread since page 10 or 15 or something like that. I doubt she's even still watching it, so any comments intended for her will never reach her.

David

and your point is what? no one forced you to participate...feel free to move along and let the rest of us DIScuss.

 

[dqpowell]

and your point is what?

Just what I said -- everything being discussed now is just being rehashed from 20 pages back. You're free to do whatever you like. Just seems pointless.

David

 

[d1gitman]

But these things are all variable based on the previous guests. If someone keeps a car out, or smashes it up, etc etc, that can definitely impact the next person who needs it. If someone dawdles and delays (and maybe they'll be charged extra for leaving hours later, it doesn't matter to the next person), or makes a huge nasty mess in the room, or breaks something, etc etc etc, that's going to impact the next person.

If YOU have someone in your room who gets horridly sick and throws up everywhere, YOU are going to be delaying that room being available to the next person. If you, despite all the planning you've surely done, get stuck in a 3 hour long traffic jam on your way to return your rental car, you will impact the next person renting the car you have.

What should car rental places and hotels do? Hotels should staff properly to accomodate their customers. I'm not asking the mousekeepers to do anything unreasonable, i'm asking Disney to maintain proper staffing as to meet their commitment to their guests. Not everyone plans to hit the parks on arrival day. Car rental companies should maintain enough cars in their fleet to provide what they promised via a reservation. I should state that while i have rented cars before and was upgraded 'free' because the class of vehicle i reserved was not available, vehicles were available. So in the case of a car rental, it worked out. Keep a certain percentage of rooms totally empty so that they can be assigned to a guest whose room or car has been delayed by someone else? I'm sure they keep *some* rooms, but they'd have to keep half unrented just to make sure everyone can be helped if everyone prior has a serious problem.

Just like prompt seating for ADR/PSs/reservations is absolutely impacted if the people already seated decide to sit for hours and hours, rooms and cars are as well.



But then you are doing unto your fellow guests what has been done unto you! You're wanting them to change another person's intended room, NO, i would not expect someone elses room, rather a vacant room. If they are totally booked up then they definitely would know how much mousekeeping staff to have working during that time period. because you are being delayed by someone else. That just seems wrong to me. If i took someone elses room, it would be wrong, but that is not what i would be expecting of DIsney.
If it's a room that has mold in it, YES I'm going to need another room. If it's just a delay...most of us can handle that.

....

The problem could even be from some other room, which delayed the housekeepers from getting to the other rooms. Everyone's human...housekeepers, previous guests, etc etc. We can't be like machines, IMO. Not expecting them to be machines. As previously stated, Disney should know how to manage their staff and know how much staff to have on board. Check in whenever you wish, prepare yourself for a delay, go and have some fun.

.

 

[d1gitman]

Just what I said -- everything being discussed now is just being rehashed from 20 pages back. You're free to do whatever you like. Just seems pointless.

David

and complaining about others keeping a thread going seems pointless.

 

[DISdreamin']

I can take care of this...

I'm posting because I AM the threadkiller.

 

[jayandstacey]

As to the rooms available/car rentals available discussion:

As a renter, you can hope that you always get what you reserved - but you cannot guarantee it. That comes with ownership, not rental. Of course, you can switch hotels or car rental companies, and the competition keeps them focused on not disappointing customers too often - but they do NOT strive for 100% guarantees as the cost would put them out of business.

It is the nature of free market capitalism - the best rights come with ownership.

 

[ols386]

It is in my book. If i reserved a certain class of car at the car rental and when i get there they don't have it available, then to me its the same as my room not being available.

It really doesn't matter why a room or car isn't available. It either is or isn't available for one's use. I mean really, do you care if the room isn't available because they overbooked or because it isn't prepped yet. Does it matter if they are all out of rental cars or that you can't have one because they aren't prepped yet. in the end it's the same result, you either have access to your reserved item or you don't.

I think that if Disney GUARANTEED your room would be available by 3:00 (or whatever time they establish), and they could follow-through on the guarantee, it would make people happy. But they won't guarantee 3:00 because there is always that chance that they might not have your room ready by that specific time. But if people KNOW that they can have access to their room by 3:00 (again, whatever time is established), it would help with planning purposes for the guest.

 

[duffy]

I can take care of this...

I'm posting because I AM the threadkiller.

Apparently not.

 

[dqpowell]

and complaining about others keeping a thread going seems pointless.

I wasn't complaining. I was asking why it had been revived, and making an observation that the OP (who a few of the latest posters seemed to be trying to address) was most likely not reading these comments. Go back and re-read my post (#564) if there's still any confusion about it.

David

 

[trainingupmy4princes]

But I don't see anywhere where the OP said it wasn't enough compensation. Did I miss something? OTHER people are saying that they should have gotten something else, but it appeared that the OP was perfectly okay with what was offered.

Bottom line, though, is that if you're not happy with what is being offered, you can always say no to the offer and ask for something else. If getting a different resort doesn't compensate you as you like, then ask for what you think will. If what Disney offers isn't what the Guest wants, but what the Guest wants is reasonable, my guess is that Disney will do what they can to make the Guest happy. But it's still the Guest's place to begin the barter process. I don't know that Disney should be presenting a long list of possible experiences or upgrades for the Guest to choose from.

If you spill some coffee on someone's jacket, you offer to dry clean it for them. You don't pull out a list of other possible things you could do instead. You don't start with, "Oh gosh, I'm sorry. Tell you what -- I can either dry clean your jacket, buy you a coffee, or get you a gift card for the deli across the street".

Well they lost a day at the MK taking care of AC issue and tickets/key issue. So a Dream kind of FP so they could take the 2YO on the rides without waiting and a character dinner to cheer the 2 YO up from all that stress. I have a son with autism and I can't even begin to think of the meltdown if we were at the gate and had to leave and go back to the hotel when he was ready to go on a specific ride in his mind. Add to that the heat without AC and he would have taken another 2 days to get back on track therefore taking a lot of our vacation time. So even if I was upgraded I would be stressed dealing with DS and that would put a cloud over the trip for me. Soo even with compensation the next 8 days may not have been great we don't know.
We love Disney but have had bad experiences as well and our CM didn't apologize or care much. I know if our next trip is bad as well with CM's that care less we will have to start looking for other vacation options like Universal and other places. Here's hoping that everyone's vacations are magical and full of good memories.

 

[brerdawg]

Sorry to hear that your trip started off so bad. I was glad to hear that things came around for you but I can see how the bad vibes could be hard to shake off.

 

[dqpowell]

See what I mean? No complaint -- just an observation.

David

 

[focusondisney]

I can take care of this...

I'm posting because I AM the threadkiller.

Here, I'll give it a try. I've been known to kill a thread or 2.

 

[kaytieeldr]

Well then i would question why a time is even stated then. After 3pm would indicate 3:01pm the room is ready. Is 3:30 too early to expect the room or should we draw the line at 4:00...oh, this is so confusing, i have a headache. oh, wait, i know what works...say it will be ready for 3pm and have it ready for 3pm. Gee, that's so simple, why didn't we think of that sooner.

Ah, but there are two entities involved here. If you state check-in is AT 3 PM (or any specific clock moment) then you obligate both parties to be ready and able to initiate the transaction at that moment. How many of us are willing to arrange our travel plans like that?

Extreme* but... it's entirely conceivable for 400 rooms to turn over per day at Pop Century. Checkout is 11 AM. Now, I have absolutely no basis for this, but let's say it takes twenty minutes to completely clean a room for the next Guest and move to the next room. That's twelve rooms per housekeeper, requiring 34 housekeepers just to prep rooms for arriving Guests, plus the ones needed for cleaning rooms for Guests complaining because they came back for a midday break or a nap and the room wasn't done, plus the Guests not complaining but still expecting their rooms to be done...

*because most hotels aren't this large

Being all out of cars isn't the same thing. Disney isn't saying that they have no more rooms, but that your room maybe not be ready until sometime after 3pm.

I wish they would guarantee that your room would be ready AT 3pm, rather than after 3pm. AFTER 3pm could be 10pm, or any other time after 3.

10 PM being outrageously extreme But "after X o'clock" is typical with hotels. It's in no way restricted to Walt Disney World. Now, I know the Luxor in Las Vegas wouldn't even let you line up to register before 2 or 2:30 a few years ago, never mind check in.