Total Nightmare @ Disney

[shasess]

..... After all, who needs cranky responses like this in their free time, right?

I'm sure that was the same thing the OP was thinking when he/she first read your response to his/her post.

 

[d1gitman]

Hey All!

You know I try to be as unbiased as possible. With that said, I'm just wondering why the OP isn't MORE ACTIVE on this thread. ...

They are busy drafting a letter.

 

[brunette8706]

They are busy drafting a letter.

I don't know, it just sounds fishy to me. But hey, that's just me. If I wrote a note on the DIS board I would be active on my thread, to look and participate at everyone's responses. Some here or shall I say a lot of posters here are extremely helpful with their suggestions and or hindsight. I would wait to write a letter. Maybe the next day or the weekend. This would be after I gather other information from my fellow DISer's.

Frankly, I always go with my gut! LOL!

Brunette

 

[d1gitman]

I don't know, it just sounds fishy to me. But hey, that's just me. If I wrote a note on the DIS board I would be active on my thread, to look and participate at everyone's responses. Some here or shall I say a lot of posters here are extremely helpful with their suggestions and or hindsight. I would wait to write a letter. Maybe the next day or the weekend. This would be after I gather other information from my fellow DISer's.

Frankly, I always go with my gut! LOL!

Brunette

considering the OP only had 4 posts in opening this thread, I don't think one can judge their level of activity. Unlike the rest of us, the OP might actually have a life and was only looking for info on where to send the letter. Just because someone has a low number of posts doesn't mean they are inactive, per say, they might just be lurkers. Who knows, they may be reading our posts as we 'speak', absorbing all of our 'knowledge'.

I love how people equate the number of posts to the validity of one's post...as if size matters.

 

[bwilcox]

Hey All!

You know I try to be as unbiased as possible. With that said, I'm just wondering why the OP isn't MORE ACTIVE on this thread. Now, I try to see the positives and negatives of all trips at WDW. But, why on earth would a poster write "Nightmare at Walt Disney World", and then WAIT AWHILE and later pipe in on page 3 or 4 to give us details!?? This to me really gets me somewhat angry. Was this a ploy to just get people all up in arms! It's almost like the boy who cryed wolf in a way. Why not just gather your thoughts, then type them in the opening post? Or at the very least state I will write details later I need to log off for a few minutes. Something to let the reader know that poster will be back. And why the poster is still going to complain is beyond me. She was beyond compensated for her inconvenience, in my opinion. And yes, I too thought she was a troll.

Brunette

Perhaps the OP wasn't going to post her story, but was only looking for info. That is her right. After 3 pages of speculation and insults, the OP probably felt obligated to post the story even if she wasn't going to originally just to defend herself against the speculations and insults and justify that it was a situation that actually deserved complaining about. I would have felt that way.
I also think it is completely justifiable to inform WDW about the problem now. As the OP stated, she just wants WDW to have a record of the problem. If people don't inform WDW of the problems, how can they be solved or prevented from happening in the future?

 

[brunette8706]

Perhaps the OP wasn't going to post her story, but was only looking for info. That is her right. After 3 pages of speculation and insults, the OP probably felt obligated to post the story even if she wasn't going to originally just to defend herself against the speculations and insults and justify that it was a situation that actually deserved complaining about. I would have felt that way.
I also think it is completely justifiable to inform WDW about the problem now. As the OP stated, she just wants WDW to have a record of the problem. If people don't inform WDW of the problems, how can they be solved or prevented from happening in the future?

*
True. I could be wrong. It just sounded "off" to me. Yes, if she does write the letter she should mention the positive(s) parts of her vacation also.

Brunette

 

[Donut23]

considering the OP only had 4 posts in opening this thread, I don't think one can judge their level of activity. Unlike the rest of us, the OP might actually have a life and was only looking for info on where to send the letter. Just because someone has a low number of posts doesn't mean they are inactive, per say, they might just be lurkers. Who knows, they may be reading our posts as we 'speak', absorbing all of our 'knowledge'.

I love how people equate the number of posts to the validity of one's post...as if size matters.

What? Are there really people who wake up and do NOT want to check the DIS first?

 

[brunette8706]

considering the OP only had 4 posts in opening this thread, I don't think one can judge their level of activity. Unlike the rest of us, the OP might actually have a life and was only looking for info on where to send the letter. Just because someone has a low number of posts doesn't mean they are inactive, per say, they might just be lurkers. Who knows, they may be reading our posts as we 'speak', absorbing all of our 'knowledge'.

I love how people equate the number of posts to the validity of one's post...as if size matters.

*
So, no one told you that size matters!? LOL! Okay, okay! Sheesh! Just giving my .02 cents and gut feelings. As, I said earlier, I could be wrong.

Brunette

 

[Suellen]

I love how people equate the number of posts to the validity of one's post...as if size matters.

The fact that it doesn't is just something that women.... ah never mind.

 

[WDSearcher]

More compensation always makes my cloud smaller The AMOUNT of compensation was not my point, rather it was the TYPE of compensation. Maybe they would have preferred an upgrade on their ticket to hopper or WPF&M or DreamPasses or tix to LaNouba or a Signature Restaurant or some other item. Not every one likes the same things. For instance, if i were offered a free round of golf, it would be useless since i don't golf. For me, the resort upgrade would have been the best offering but not to all.

I wasn't suggesting to ask for additional compensation. I was suggesting that they point out to WDW that 'one size doesn't fit all'

Well sure ... but the OP didn't say they that they asked for something else and Disney said no, did they? The OP said that Disney offered -- and they accepted -- a significant room upgrade. If they had preferred an upgrade on their ticket or DreamPases or tix to LaNouba or something else, then they certainly can ask at the time the offer is being made. But I don't think it's Disney's responsibility to present a Guest with a smorgasbord of possible freebies to pore over so that they can pick and choose. When you're compensating a customer (in any business, not just Disney), you make what you think is a fair and appropriate offer based on the circumstances. At that point, it is the customer's decision whether to accept that offer or to request more / different compensation.

 

[heatherwillmom]

The mini golf place.

Was it one of the Disney mini golf places/ I'll try to remember to stay away from it.

 

[WDSearcher]

I also think it is completely justifiable to inform WDW about the problem now. As the OP stated, she just wants WDW to have a record of the problem. If people don't inform WDW of the problems, how can they be solved or prevented from happening in the future?

I think what people are reacting to re: sending a letter, is that WDW is already aware of the problem. They compensated the OP with a room upgrade, which means that the reason for the upgrade would have been recorded and management would be aware. There already IS a record of the problem, since it was dealt with at the time.

That said ... there's certainly nothing wrong with writing a letter to remind them what happened. But I guess I'm in the camp that says, "Unless there's new information, why?"

 

[goofy4tink]

Um people it's a troll........

It is kinda funny how fast this has deteriorated, without the OP supplying a single detail.

You know...it amazes me to see how many posters jumped to conclusions here. A green light can be on simply due to the person's not turning off the computer...I tend to leave mine on, on the DIS while I go off and do something else. Shoot me at dawn. This poor person asked a question...and when they didn't come back to give you all the gory details, immediately, you started with the 'troll' comments. Man, I wouldn't be so quick to come back and post anything with some of the ensuing posts I saw.

Members of the DIS, for the most part, have so much wonderful info to give out. They love sharing their love of Disney, and can spend hours here on the DIS, chatting about it and swapping stories. But let one person, a new person to boot, come along and ask for an address to lodge a grievance and heaven forbid not give you all the details right away, well, it all breaks loose doesn't it!!?

And many are absolutely correct. When someone reports a less than stellar experience at WDW, we all jump on it. Oh no...couldn't be Disney's fault. Your expectations were too high. And yes, I have also fallen prey to this behaviour. And sometimes it is the posters fault. And yes, sometimes they have blown it all out of proportion. But, sometimes Disney is at fault. Perhaps we need to take a step back and try to see things from other's perpectives. A bit of compassion goes a long way...especially in these trying days.
Rant over...carry on.

 

[Albytaps]

Was it one of the Disney mini golf places/ I'll try to remember to stay away from it.

Yes it was. I didn't want to post the name in case I'm thinking of the wrong one but I'm pretty sure it was called Winter Summerland or something like that.

I hope they tore that place down by now.

 

[WDSearcher]

Was it one of the Disney mini golf places/ I'll try to remember to stay away from it.

I don't know that you necessarily need to "remember to stay away" from it. The PP was there over ten years ago, and there have been many many good reviews of Winter Summerland in the past several years. You might want to at least drive by and see for yourself rather than base your decision on one review. That is ... if mini-golf is something your family enjoys!

 

[brunette8706]

You know...it amazes me to see how many posters jumped to conclusions here. A green light can be on simply due to the person's not turning off the computer...I tend to leave mine on, on the DIS while I go off and do something else. Shoot me at dawn. This poor person asked a question...and when they didn't come back to give you all the gory details, immediately, you started with the 'troll' comments. Man, I wouldn't be so quick to come back and post anything with some of the ensuing posts I saw.

Members of the DIS, for the most part, have so much wonderful info to give out. They love sharing their love of Disney, and can spend hours here on the DIS, chatting about it and swapping stories. But let one person, a new person to boot, come along and ask for an address to lodge a grievance and heaven forbid not give you all the details right away, well, it all breaks loose doesn't it!!?

And many are absolutely correct. When someone reports a less than stellar experience at WDW, we all jump on it. Oh no...couldn't be Disney's fault. Your expectations were too high. And yes, I have also fallen prey to this behaviour. And sometimes it is the posters fault. And yes, sometimes they have blown it all out of proportion. But, sometimes Disney is at fault. Perhaps we need to take a step back and try to see things from other's perpectives. A bit of compassion goes a long way...especially in these trying days.
Rant over...carry on.

*
Actually your RANT makes perfect sense.

Brunette

 

[d1gitman]

Well sure ... but the OP didn't say they that they asked for something else and Disney said no, did they? The OP said that Disney offered -- and they accepted -- a significant room upgrade. If they had preferred an upgrade on their ticket or DreamPases or tix to LaNouba or something else, then they certainly can ask at the time the offer is being made. Maybe they didn't think of anything else that they would like or maybe they weren't looking for anything other than getting what wasn't working to actually work. Maybe they weren't comfortable with asking for something different. I wasn't there so i don't know.


But I don't think it's Disney's responsibility to present a Guest with a smorgasbord of possible freebies to pore over so that they can pick and choose. When you're compensating a customer (in any business, not just Disney), you make what you think is a fair and appropriate offer based on the circumstances. At that point, it is the customer's decision whether to accept that offer or to request more / different compensation. Except most places aren't Disney and have teh range of offerings that Disney has. I wouldn't expect a restaurant that totally botched my meal to offer me a hotel or a hotel to offer a meal or minigolf place to offer a waterpark, etc... However, Disney is all of these things and more, so it would be appropriate to have a range of offerings. They certainly have a level of offerings for compensating guests when problems occur. I mean, if you didn't get your extra towels for the added guest, that they are gonna give you a resort upgrade.

.

 

[Albytaps]

I don't know that you necessarily need to "remember to stay away" from it. The PP was there over ten years ago, and there have been many many good reviews of Winter Summerland in the past several years. You might want to at least drive by and see for yourself rather than base your decision on one review. That is ... if mini-golf is something your family enjoys!

What's the other mini golf place? It might have been that one then because unless they refurb'd the place I went to there's no way it would've gotten good reviews. That place was seriously dieing.

 

[brunette8706]

What's the other mini golf place? It might have been that one then because unless they refurb'd the place I went to there's no way it would've gotten good reviews. That place was seriously dieing.

*
I think it's called Disney's Winter Summerland.

 

[scrapbookworm]

I agree to some point with you.

But you would be amazed at how many don't bother to Google the simplest things.
I work with developers and 9 times out of 10 they can get the answer to their questions on Google, yet they call tech support.
Then tech support points them to Google.
A good developer will always check Google first IMO. It is rare you will find a new issue that someone else has not already had and worked around.

I also do think that very often people only register here to post their complaints.
Many times when you see a really long complaint post it is someone’s first post.

It is the nature of the beast, people are always quick to complain , but not as quick to post a good experience.

IKWYM. I know people who will call me to ask the simplest of computer or electronics questions that could be easily resolved by googling (e.g.- why won't my Wii turn on?). Then want me to give a step by step (over the phone) or come over to look at it. When the information is very easily found on the Nintendo website. I find that to be very stressful to me- it makes me feel like I'm personally responsible for everyone's stuff.

I only call someone after a futile google attempt, or if it is something that I couldn't physically repair myself.