Total Nightmare @ Disney

[tony67]

Just a general comment now that we have more info:

Would anyone question the OP, ask why they did not look on Google or call them a troll if it was their third post and they said it was great and they wanted to send a compliment letter? JS

 

[KellyNY]

I guess i should have just googled the questions.... but here are a few details of what took place...

10 nights 9/2 All Star Sports

Arrived 9/2 @10pm

Room temp was 83 and it seems the AC was not working.... call and said they will send someone out... midnight came and no one arrived... call them back to have someone come out in the morning because i need to get 2 tear old son to sleep....

called the next morning -- said they would send someone out... heading out to pickup some items we forgot and came back to the room about 5 hours later... room temp now at 87.... called and they said someone would be right out.... called front desk asked for manager... she said she will work on it as well.... 2 hours went by and no one shows up.... headed to the front desk to speak with the manager --- she said someone is just minutes away and she would call the room in 30 mins to see if everything was taken care of.... 1.5 hours later i head back to the desk -- no one had showed up.... and it was now 89 in the room and i insisted she come to the room... she enters the room and says "o my.... it is very hot in here" only just then someone arrived... she stays behind... -- The Filter of the AC unit had about 5 inches of dust and the motor was clogged with dust.... they had to replace the motor and things were solved.....

With the temp coming down in the room ---we headed to MK.... to our surprise they did not add our tickets on our room at check-in..... so here we are with a 2 year old crying at the gates because we wanted it and we had no tickets.... customer relations could not assist -- they called the all star and we were told we had to head back to the resort to have it fixed.....

They fixed that issue -- we heading back to the room only to find out the the room keys did not work...... heading back to the front desk....

After we got that fixed we heading back to the park -- tickets worked --- but they never added the meal plan on out tickets.... you would have thought they would have looked at that after the tickets were not placed on the card.....

I called the manager from my cell phone with still in the park ---- I wanted her to fix everything ----- she called me back 10 mins later and said she wanted to fix everything much better for us and they had a 2 bedroom villa for us at SSR.....

She said they wanted to make this a good time and nice villa.... she said she knew they messed up several time over and wanted to make it right....

So -- Why i wanted the address was to try and inform management what took place on our vacation and have it and use it as a case study.

We will be back -- been several time --- Just not at the All Star Sports

But i guess you get what you pay for

You got one of those trips when everything goes wrong, sorry you had 2 days of trouble. You may address Disney although I believe everything is already documented, you got upgrade after all, which is pretty good compensation IMO. I suggest for next time if something does not work, go back to front desk right away and request change of room, would work much faster and better then asking to fix something. BTW, just because it is value resort, does not mean everything is bad. Your story could happen at any, even deluxe resort, so feel free to book value again if you want. Hope you had fun at SSR villa.

 

[flortlebap]

Soooo.... am I right in thinking you got an upgrade?

But you still want to complain?

Once on Disney property I lost a tooth at one of their restaurants. I was most annoyed about having to go off property for a day for a new one rather than the incident itself

I never complained about that either. Not in my mentality bearing in mind I'm almost a fully qualified personal injury lawyer

 

[MickeyMinnieMom]

Mental note: stick to not getting sucked into this stuff...

 

[minniecarousel]

I guess i should have just googled the questions.... but here are a few details of what took place...

10 nights 9/2 All Star Sports

Arrived 9/2 @10pm

Room temp was 83 and it seems the AC was not working.... call and said they will send someone out... midnight came and no one arrived... call them back to have someone come out in the morning because i need to get 2 tear old son to sleep....

called the next morning -- said they would send someone out... heading out to pickup some items we forgot and came back to the room about 5 hours later... room temp now at 87.... called and they said someone would be right out.... called front desk asked for manager... she said she will work on it as well.... 2 hours went by and no one shows up.... headed to the front desk to speak with the manager --- she said someone is just minutes away and she would call the room in 30 mins to see if everything was taken care of.... 1.5 hours later i head back to the desk -- no one had showed up.... and it was now 89 in the room and i insisted she come to the room... she enters the room and says "o my.... it is very hot in here" only just then someone arrived... she stays behind... -- The Filter of the AC unit had about 5 inches of dust and the motor was clogged with dust.... they had to replace the motor and things were solved.....

With the temp coming down in the room ---we headed to MK.... to our surprise they did not add our tickets on our room at check-in..... so here we are with a 2 year old crying at the gates because we wanted it and we had no tickets.... customer relations could not assist -- they called the all star and we were told we had to head back to the resort to have it fixed.....

They fixed that issue -- we heading back to the room only to find out the the room keys did not work...... heading back to the front desk....

After we got that fixed we heading back to the park -- tickets worked --- but they never added the meal plan on out tickets.... you would have thought they would have looked at that after the tickets were not placed on the card.....

I called the manager from my cell phone with still in the park ---- I wanted her to fix everything ----- she called me back 10 mins later and said she wanted to fix everything much better for us and they had a 2 bedroom villa for us at SSR.....

She said they wanted to make this a good time and nice villa.... she said she knew they messed up several time over and wanted to make it right....

So -- Why i wanted the address was to try and inform management what took place on our vacation and have it and use it as a case study.

We will be back -- been several time --- Just not at the All Star Sports

But i guess you get what you pay for

That's great that you got to stay at a Villa at Saratoga Springs! I hope that all your problems were left behind after that!

As far as you get what you pay for - Disney should properly service every hotel unit, regardless of the cost to stay there.

 

[rusty4]

OP, what a mess. I hope that SSR was nice. Glad that they moved you. I would of been upset as well.

 

[MickeyMinnieMom]

Just a general comment now that we have more info:

Would anyone question the OP, ask why they did not look on Google or call them a troll if it was their third post and they said it was great and they wanted to send a compliment letter? JS

Uh, no, because trolls don't generally post just to compliment...

 

[Keishag]

My word! What a series of unfortunate events! I'd be wanting to let somebody know too after going through all of that. Kudos to the manager that tried to make it right for you and I hope your next trip is MUCH better.

 

[si-am]

I'm usually part of the "suck it up and stop complaining" crowd but OP, it does sound like you had a terrible first few days. I would TOTALLY call broken air conditioning in Florida in September a nightmare!

Glad they moved you in the end, but you're right to send a letter.

 

[Donut23]

Well, well, well...
2 pages without even a story, I Missed Board So Much
OP, if you do not want to share, don't, you do not have to tell anyone anything but please next time do not write such eye catching title and do not add angry smilie if you do not want to share. Basically your thread is a star of a day right now and you will get flamed even without sharing a word.

Hey KellyNY -

Oh boy - here we go.

You are #25 post and zephers of slurs started before you even began to type.

By the time this thread is closed......the OP will probably also be blamed for the recession, Boo Boo the lost dog in New Jersey, and the end of NASA's current shuttle program.....not to mention anthing which happened during the Disney trip.

 

[Suellen]

So of 10 days 1night you had a hot room and 1 day you were sent all over tarnation to get your KTTW issue sorted out then got upgraded to a room that was at least 10 times the value of what you paid for for 8 nights?

Granted it was a rocky start ~ but hopefully you had a much better 8 nights after.

It sounds as though they did what they could to make it up to you. I'm not sure what else would be accomplished by complaining again. I think what you did was the right thing. Complain then and there. They would have had to document WHY they were comping such a large room so I'm willing to bet it is already out there to "use as a case study" as you say.

 

[MickeyMinnieMom]

It sounds as though they did what they could to make it up to you. I'm not sure what else would be accomplished by complaining again. I think what you did was the right thing. Complain then and there. They would have had to document WHY they were comping such a large room so I'm willing to bet it is already out there to "use as a case study" as you say.

 

[Polydweller]

As far as you get what you pay for - Disney should properly service every hotel unit, regardless of the cost to stay there.

True, but from my hotelier background I can say that you often don't know something is broken until a guest tells you. Report something as soon as you know and if necessary escalate to the manager. Believe it or not hotels do want to fix things.

As far as repairs go, the more technical expertise needed the longer it will take in general and the more difficult to get that expertise after hours. AC does require someone who has the technical and often licensed expertise to work with the coolants. So, if the hotel can't arrange that in a reasonable time then they try to do the next best thing and an upgrade seems pretty reasonable.

 

[KellyNY]

Hey KellyNY -

Oh boy - here we go.

You are #25 post and zephers of slurs started before you even began to type.

By the time this thread is closed......the OP will probably also be blamed for the recession, Boo Boo the lost dog in New Jersey, and the end of NASA's current shuttle program.....not to mention anthing which happened during the Disney trip.

So true, so true.

 

[tony67]

Uh, no, because trolls don't generally post just to compliment...

My point is some people wanted to pile on this person only because it seemed they had a bad experience.

I have seen that far too many times on this site IMO.

Anyway I'm not going to post on this again because it will just lead to this thread being locked later down the road.

 

[danceintherain]

Just a general comment now that we have more info:

Would anyone question the OP, ask why they did not look on Google or call them a troll if it was their third post and they said it was great and they wanted to send a compliment letter? JS

The number of people who don't know how to use a search engine does amaze me...

Honestly, I would not have even opened a thread about a positive experience, unless the title referenced something specific I was curious about. I find amusement in looking at other people's perspectives of what is considered "bad" or specifically in this case a "nightmare." Also, if someone has an experience that I would consider terrible, then it helps me with perspective concerning the little things that may go wrong on my own trip. Positive experiences do nothing but set the bar too high.

 

[ols386]

Soooo.... am I right in thinking you got an upgrade?

But you still want to complain?

Once on Disney property I lost a tooth at one of their restaurants. I was most annoyed about having to go off property for a day for a new one rather than the incident itself

I never complained about that either. Not in my mentality bearing in mind I'm almost a fully qualified personal injury lawyer

I'd still complain too. The things that happened the first day/night should have not happened to begin with. You bet I'd write to Disney's customer service and make them aware of those issues.

Losing a tooth in a restaurant is hardly the same thing. Disney could not have prevented you from losing a tooth, but they should be able to make sure that the op's issues didn't happen. But of course, it's not a perfect world, and things do happen.

 

[bumbershoot]

I think what you did was the right thing. Complain then and there. They would have had to document WHY they were comping such a large room so I'm willing to bet it is already out there to "use as a case study" as you say.

I most definitely agree with that!

 

[KellyNY]

My point is some people wanted to pile on this person only because it seemed they had a bad experience.

I have seen that far too many times on this site IMO.

Anyway I'm not going to post on this again because it will just lead to this thread being locked later down the road.

Tony, come back, do not worry, this thread will be closed anyway.

 

[crashbb]

Just a general comment now that we have more info:

Would anyone question the OP, ask why they did not look on Google or call them a troll if it was their third post and they said it was great and they wanted to send a compliment letter? JS

My thoughts would be the same. Posting on a message board, as a new poster, with something easily found by Google indicates, to me, that you want something that Google cannot offer. Be that attention, sympathy, whatever.