Total Nightmare @ Disney

[KellyNY]

It's my proof that Harrah's booking website states that at some locations the room may not be ready until 6 PM - which is exactly what I claimed beginning when I first started trying to book a room on their mobile site last night. They don't have 6 PM check-in. They have 4 PM check-in. If they had 6 PM check-in, they would not need to post a warning disclaimer that "at some locations the room may not be ready until 6 PM".

I've now spoken with representatives at four of Harrah's seven Las Vegas hotels, the last of whom confirmed that standard check-in time for ALL of them is 4 (not 3, as I thought, I'm sorry) PM. Yet still, rooms may not be ready until 6 PM.

Actually, all you proved that check in is AT and not AFTER as you said. The very fact that Harras issued warning screams that they know it is not normal(why would they issue warning otherwise) but since they experience problems they let you know in advance. So whose point you proved after all?

 

[KellyNY]

Funny thing, I'd love to be wrong in this case. I think it would be wonderful if "check-in 3 PM" meant "every room will be ready for occupancy by 3 PM". I really do.

But it doesn't mean that. It means every property will do its best to have every room available for arriving guests at 3 PM, but sometimes they simply can't. Things happen. They have rooms to clean for existing guests. Budgeting allows for only so many housekeepers. Emergencies occur.

Life happens, nobody argue, sun may explode, tornado may destroy Florida, all guests may decide to extend their stay, but point is whatever problem is, check in is AT particular time and hotesl responsibility to honor it. If they cannot, appologize, upgrade and do not pretend that this is totally normal. I think this is what main argument was here for the last 1000 pages.

 

[kaytieeldr]

Actually, all you proved that check in is AT and not AFTER as you said. The very fact that Harras issued warning screams that they know it is not normal(why would they issue warning otherwise) but since they experience problems they let you know in advance. So whose point you proved after all?

Interesting spin. I was asked for proof that Harrah's - again, because I was attempting to book a room from this hotelier - has the guts to state unequivocally that while their check-in starts at a certain, standard times, rooms may not be ready until a different, later time.

I provided that proof, and still either Harrah's or I or both are being derided.

"Check-in at" any time would mean that, as someone described earlier, everyone would reasonably be expected to be present and able to complete the transaction AT that moment. "Check-in starts at" or "check-in after" x time is sensible; "check-in on the dot of" is not.

Life happens, nobody argue, sun may explode, tornado may destroy Florida, all guests may decide to extend their stay, but point is whatever problem is, check in is AT particular time and hotesl responsibility to honor it. If they cannot, appologize, upgrade and do not pretend that this is totally normal. I think this is what main argument was here for the last 1000 pages.

Can you say overly-dramatic? Check-in starts at a particular time = check-in proceeds from that time until such time as all reserved guests have arrived and checked in.

• Most days, all rooms will be ready for occupancy.
• Some days, some rooms may not be ready for occupancy until a time after the check-in time
• Typing that, it occurs to me, if one wishes to be 100% accurate: nowhere in print does any hotel state "room-ready: 3 PM. Room-ready is implied, but not stated or guaranteed anywhere; only that one is able to check into the room.
• An apology is nice.
• An upgrade because one's room isn't quite ready for occupancy is ridiculous.
• An upgrade because someone didn't check out and no rooms are available at the level one reserved is entirely reasonable.
• You catch more flies with honey than with vinegar.
• Rooms not being ready ISN'T totally normal. I don't know where anyone got that idea. It's ABnormal.
  • MOST times, rooms ARE ready when the guest checks in.
  • Nobody could quantify it, but it may SEEM as if it happens all the time because, well, the millions of people who check into hotel rooms every day with no problem never post about it.
  • The few who have problems - such as a room not being ready when they check in at 3:00:01 - do.

 

[nytimez]

Wow. This thread is kuh-razy.

 

[KellyNY]

Interesting spin. I was asked for proof that Harrah's - again, because I was attempting to book a room from this hotelier - has the guts to state unequivocally that while their check-in starts at a certain, standard times, rooms may not be ready until a different, later time.

I provided that proof, and still either Harrah's or I or both are being derided.

"Check-in at" any time would mean that, as someone described earlier, everyone would reasonably be expected to be present and able to complete the transaction AT that moment. "Check-in starts at" or "check-in after" x time is sensible; "check-in on the dot of" is not.

Can you say overly-dramatic? Check-in starts at a particular time = check-in proceeds from that time until such time as all reserved guests have arrived and checked in.

• Most days, all rooms will be ready for occupancy.
• Some days, some rooms may not be ready for occupancy until a time after the check-in time
• Typing that, it occurs to me, if one wishes to be 100% accurate: nowhere in print does any hotel state "room-ready: 3 PM. Room-ready is implied, but not stated or guaranteed anywhere; only that one is able to check into the room.
• An apology is nice.
• An upgrade because one's room isn't quite ready for occupancy is ridiculous.
• An upgrade because someone didn't check out and no rooms are available at the level one reserved is entirely reasonable.
• You catch more flies with honey than with vinegar.
• Rooms not being ready ISN'T totally normal. I don't know where anyone got that idea. It's ABnormal.
  • MOST times, rooms ARE ready when the guest checks in.
  • Nobody could quantify it, but it may SEEM as if it happens all the time because, well, the millions of people who check into hotel rooms every day with no problem never post about it.
  • The few who have problems - such as a room not being ready when they check in at 3:00:01 - do.

SO once again you insist that preregistration and room availability is the same thing, when it is not...
Written contract is not a legal obligation to a customer...
Expecting a compensation of any kind for inconvenience of a broken contract is ridiculous...
And round we go...
Aren't you tired of this nonsence? I am.

 

[kaytieeldr]

SO once again you insist that preregistration and room availability is the same thing, when it is not...

Huh? Preregistration is entirely different. When you appear at a hotel front desk at 8 AM and complete all the paperwork for your room, that's preregistration. If your room's ready, that's a bonus.

When you arrive at the hotel at or after their listed/posted/printed check-in time, you expect the room to be ready and it should be. ONCE IN A WHILE, it's not, temporarily for a variety of reasons. It's not unreasonable to expect an "I'm sorry, your room isn't ready yet, we can call or text you when it is". It's outrageous to expect an upgrade.

Written contract is not a legal obligation to a customer...
Expecting a compensation of any kind for inconvenience of a broken contract is ridiculous...

I'm having trouble accessing my WDW reservation at the moment. Could you demonstrate anywhere that indicates a room will be ready for me at 3 PM? You keep talking about contracts, and at least on the various websites, all I see is "check-in times". I don't see anything anywhere - except on Harrah's reservations pages - that refers in ANY way to what time a room will be available/accessible to me.

 

[ols386]

Direct from All Ears....can anyone (besides kaytieelder) speak to the validity of this information?

What time can I check-in?
All resorts offer an early check-in time of 8:00 am, at which time you can go to the Front Desk and check-in. You will be able to provide your information and even receive your room key, tickets and charging privledges, but don't expect your room to be ready though until the official check-in time. Official check-in times are 1:00 pm at the Fort Wilderness campsites, 4:00 pm at All-Star and Disney Vacation Club Resorts, and 3:00 pm at all other resorts. Your room should be ready by this official check-in time.

In mid 2009, Walt Disney World resorts began Mobile Room Ready Notification Service - Mobile Room Ready Notification Service is an optional service that allows Guests who arrive prior to their select Walt Disney World® Resort hotel check-in time to simplify their resort arrival by alerting them through their cell/mobile phone when their room is available.

If this is the case, why does it specifically state on my confirmation for October, that check-in is AFTER 3pm? Seems like the two statements conflict with each other??

 

[KellyNY]

Huh? Preregistration is entirely different. When you appear at a hotel front desk at 8 AM and complete all the paperwork for your room, that's preregistration. If your room's ready, that's a bonus.

When you arrive at the hotel at or after their listed/posted/printed check-in time, you expect the room to be ready and it should be. ONCE IN A WHILE, it's not, temporarily for a variety of reasons. It's not unreasonable to expect an "I'm sorry, your room isn't ready yet, we can call or text you when it is". It's outrageous to expect an upgrade.
I'm having trouble accessing my WDW reservation at the moment. Could you demonstrate anywhere that indicates a room will be ready for me at 3 PM? You keep talking about contracts, and at least on the various websites, all I see is "check-in times". I don't see anything anywhere - except on Harrah's reservations pages - that refers in ANY way to what time a room will be available/accessible to me.

OMG, seriously, are you kidding or you actually serious. I do not know anymore. Another proof, you know nothing about check in. Did you check business dictionary as I suggested before. If you did, you would know the very definition of check in, is room availability. You do not know the very basics!!! OK, you know what, some people already pointed it is pointless to argue with you, I just gonna join them. You want to be right, BE RIGHT, really, if it is so important to you, lets pretend you are right and be over with this. I lost any interest to talk to you.

 

[Coach81]

Op?

 

[doconeill]

RED ALERT

Critical mass has been achieved.

Thread Self Destruct will be activated in five...

four...

three...

 

[maxiesmom]

OMG, seriously, are you kidding or you actually serious. I do not know anymore. Another proof, you know nothing about check in. Did you check business dictionary as I suggested before. If you did, you would know the very definition of check in, is room availability. You do not know the very basics!!! OK, you know what, some people already pointed it is pointless to argue with you, I just gonna join them. You want to be right, BE RIGHT, really, if it is so important to you, lets pretend you are right and be over with this. I lost any interest to talk to you.

So are you saying when someone does advance check in that that means their room sits there waiting for them for the duration? I think we all know that your room is really not your room until you are in it. Disney can do with it whatever they see fit to do with it until then. Your statement that check in is the same as your room being available is not necessarily true. Disney does not call it pre-registration. They call it advance check in.

I wonder if anyone has done advance check in and yet had to wait for their room once at Disney World.

 

[smidgy]

So in stead they displace guests who are already in the hotel? What if the original people stayed longer as they had a medical emergency (which happened to me once.) Should Disney kick those people out? They may not even be at their room to get their stuff (I was at Celebration hospital.)

Or in the case of the tour group, they may not be able to split up too much, ie, it might be 6 kids to a room. During high season, there's no chance of finding a block of rooms in any other hotel. It is much easier to move the guests taking one room at a time.

My point is that there are circumstances where there are legitimate claims and not enough rooms to fill those claims.

I'm sure that if the hotel is at capacity, Disney will have a chat with the guests attempting to stay, and only grant the stay if the reason is legitimate. My point is that it happens and it isn't always Disney's fault. Disney does a good job of accomodating all, but may not always do so perfectly.

there is a HUGE difference between a medicall emergency and a tour group extending their stay.

 

[jayandstacey]

there is a HUGE difference between a medicall emergency and a tour group extending their stay.

In my original example, the tour group was staying for reasons beyond their control. Maybe a flight was cancelled, maybe their home government was overthrown and everyone moved out, so they have nowhere to go.

My point is this:

• If the hotel has the extra rooms and there's no booking conflict, the group (or individual) gets to stay in the room, regardless of reason. Disney just sold more nights, and that's their raison d'etre, no?
• If the hotel has booking conflicts, they will likely ask the reason for the extension. If it is outside of the group (or individual's) control, then they will likely be allowed to stay put.
• If the reason is casual and within the group (or individual's) control, then they'd likely be politely rejected, with a sorry and a hearty effort to find alternate accomodations.

Those scenarios remain the same regardless if the source is a group or individual.

 

[jayandstacey]

- Some days, some rooms may not be ready for occupancy until a time after the check-in time
- MOST times, rooms ARE ready when the guest checks in.
- Nobody could quantify it, but it may SEEM as if it happens all the time because, well, the millions of people who check into hotel rooms every day with no problem never post about it.
- The few who have problems - such as a room not being ready when they check in at 3:00:01 - do.

To support these points - it is precisely because not everyone
checks in at 3 that the rooms won't all be ready at 3. Again, it is a statistical play.

Every hotel knows that people show up over time, in a predicatable way, both before and after check in time. They plan accordingly.

Put another way, it would be rare that a hotel has every room ready at 3pm for every guest checking in that night, unless most of those rooms weren't rented the night before.

The model works, there's a very high percentage chance that your room will be ready when you show up. "Check in time" is that time where that % nears 100% - but doesn't necessarily hit 100% at check in time, nor is the system designed to work that way.

 

[Michelle and crew]

So are you saying when someone does advance check in that that means their room sits there waiting for them for the duration? I think we all know that your room is really not your room until you are in it. Disney can do with it whatever they see fit to do with it until then. Your statement that check in is the same as your room being available is not necessarily true. Disney does not call it pre-registration. They call it advance check in.

I wonder if anyone has done advance check in and yet had to wait for their room once at Disney World.

you mean it isn't waiting?

 

[jayandstacey]

I want to keep debating but am bored with reiterating my side. Anyone want to switch sides of the argument with me?

 

[maxiesmom]

you mean it isn't waiting?

Well, if "the very definition of check in is room availability", wouldn't that mean my room is waiting for me from the moment I check in, even if it is a week ahead of time?

Really, all of this back and forth is kind of crazy. No one is going to change their minds, on either side, no matter how well thought out an argument they are presented with. I'm honestly suprised the Mods haven't locked this baby up yet.

 

[maxiesmom]

I want to keep debating but am bored with reiterating my side. Anyone want to switch sides of the argument with me?

I will! I think all of the CMs at the Disney resorts should be tarred and feathered if my room isn't available at exactly 3pm! 3:01pm is too late! My reservation states check in time is 3pm, so that means 3pm on the dot!! No lollygaging allowed! I know the reason it takes Disney so long to get my room ready is because they are all in the back playing twister! It is just not right, I tell you!

 

[jayandstacey]

I will! I think all of the CMs at the Disney resorts should be tarred and feathered if my room isn't available at exactly 3pm! 3:01pm is too late! My reservation states check in time is 3pm, so that means 3pm on the dot!! No lollygaging allowed! I know the reason it takes Disney so long to get my room ready is because they are all in the back playing twister! It is just not right, I tell you!

We have to be on different sides if we're going to switch!

Shoot - we're only allowed to post the same thing 647 times, and I made you just waste one.

 

[jayandstacey]

I'm honestly suprised the Mods haven't locked this baby up yet.

Maybe the mods are waiting for their reserved room to become available.

Or is it "they're reserved room?" Or "they're reserved room"?

Wait, wrong thread....