Total Nightmare @ Disney

[d1gitman]

Okay, I'm going to say it..........

DIE ALREADY THREAD, DIE!!!!!

trying to kill it, trying to kill it...

 

[mistyt]

and your point is? geesh, nothing like arguing with an idiot...go split hairs with someone else.

"by 3 or at 3 still means ready for 3". "should be means it is indeed supposed to be" so come 3:01, people can, should and do expect their room to be ready. not that this explanation will satisfy you.

You're my hero.

 

[hookedonears]

Disney does listen. We had our worst experience at WDW about 10 years ago and when I got back I wrote a quote unquote well thought out letter to each of the executives at Disney with a list of 5 unpleasant issues that we had experienced. On our next trip to the world 2 years later, 4 of the 5 had been corrected. The one that wasn't was that the food at San Angel was horrible, though that one fell on deaf ears.

 

[kaytieeldr]

and your point is? geesh, nothing like arguing with an idiot...go split hairs with someone else.

"by 3 or at 3 still means ready for 3". "should be means it is indeed supposed to be" so come 3:01, people can, should and do expect their room to be ready. not that this explanation will satisfy you.

It doesn't mean 100% absolutely guaranteed to be ready at, which is what several people are claiming. If AllEars meant that, they'd say that. Instead, they state "should be" as in "expected to be" or, yes, "supposed to be". Ask THEM why.

 

[KellyNY]

https://www.harrahs.com/hotel-reservations/main/?originalpage=/MakeReservation.do

If this link doesn't work, you'll have to go to the Harrah's website - harrahs.com - and start a mock-booking yourself, but, yes, there's a big lightbulb in the section where you choose the number of beds and smoking/non-smoking, followed by "At some locations your room may not be available until after 6:00 PM. Preferences can not be guaranteed." (that's copied & pasted, by the way - not typed ). Oh, you wanted a specific hotel - I tried booking a room at Bally's, but I'm sure you'll get the same message with any of their properties.

Checked it. Is this your proof? The message appears no matter which hotel you click, but it does not say, check in may be delayed till 6pm even so it is 3 pm, for example, infact it does not give you any check in info, 3, 4 or 6, so I stand by what I said, some of those hotels may have 6 pm check in and this is why they just giving you a range. BTW, do yourself a favor and check Expedia, well respected site, it actually using word IS, no ":".

 

[KellyNY]

It doesn't mean 100% absolutely guaranteed to be ready at, which is what several people are claiming. If AllEars meant that, they'd say that. Instead, they state "should be" as in "expected to be" or, yes, "supposed to be". Ask THEM why.

You just can't stand being wrong. You will argue every word, every ":" How sad.

 

[duffy]

You just can't stand being wrong. You will argue every word, every ":" How sad.

Here's a pot calling the kettle black.

 

[kaytieeldr]

Checked it. Is this your proof? The message appears no matter which hotel you click, but it does not say, check in may be delayed till 6pm even so it is 3 pm, for example, infact it does not give you any check in info, 3, 4 or 6, so I stand by what I said, some of those hotels may have 6 pm check in and this is why they just giving you a range. BTW, do yourself a favor and check Expedia, well respected site, it actually using word IS, no ":".

It's my proof that Harrah's booking website states that at some locations the room may not be ready until 6 PM - which is exactly what I claimed beginning when I first started trying to book a room on their mobile site last night. They don't have 6 PM check-in. They have 4 PM check-in. If they had 6 PM check-in, they would not need to post a warning disclaimer that "at some locations the room may not be ready until 6 PM".

I've now spoken with representatives at four of Harrah's seven Las Vegas hotels, the last of whom confirmed that standard check-in time for ALL of them is 4 (not 3, as I thought, I'm sorry) PM. Yet still, rooms may not be ready until 6 PM.

 

[kaytieeldr]

You just can't stand being wrong. You will argue every word, every ":" How sad.

Funny thing, I'd love to be wrong in this case. I think it would be wonderful if "check-in 3 PM" meant "every room will be ready for occupancy by 3 PM". I really do.

But it doesn't mean that. It means every property will do its best to have every room available for arriving guests at 3 PM, but sometimes they simply can't. Things happen. They have rooms to clean for existing guests. Budgeting allows for only so many housekeepers. Emergencies occur.

 

[smidgy]

Yet, it doesn't hit 100%. Why not? [B] Let's say a group from, say, Brazil has a block of 20 rooms. They find out their flights have been pushed back 2 days and simply don't "check out".[/B]

.

ok, now .. you hit a sore spot with me. if the block of 20 rooms from a "tour group" are delayed...? that shoudl NOT displace other reservations! this "tour group' can find accomodations at numerous motels on 192 and have NO BUSINESS displacing guests with reservations,

 

[smidgy]

As you had to go and mention ASMu, I have another question: Would you take a downgraded room as an acceptable solution to not getting into "your" room right on time? Would you be willing to accept a non-prefered room instead of a prefered one? I ask because even though I thought Disney had a policy to not downgrade a reservation, I ended up in a non-prefered room at ASMu, even though I had reserved a prefered one.

We all know the Disney clause lingo pretty much states you are just guaranteed A room on Disney property, not the one you think you reserved. I wonder if a solution Disney might propose would be to throw you into whatever room was available at 3pm, even if it was a downgrade. A sort of 'It is 3pm here is your room take it or leave it now shut up" kind of thing.

like the perosn who posted on this board who had reserved (and paid for) a water view at POR, then checked in and was told that ... "oops, we have no more water views... sorry, we moved a whole big tour group over to this resort, and put some of them in the water view you reserved. we'll give you a parking lot view for less money" ?

yes, you don't reserve a SPECIFIC room, but this person reserved (and paid for ) a water view. but, I guess these big, disruptive, noisy, tour groups are more important!

as what was said by a PP: a great Jerry Seinfeld episode;
"you have no problem TAKING the reservation.. It's HOLDING the reservation you have a problem with!"

PLEASE.. NO ONE compare ADRS for dining with room reservations. NOT the same thing... AT ALL!!

I have never stayed past 11 am in a room.. have no problem with them adhering to this rule. nor should anyone else.
in a restaurant, no one can tell how long someone will take to eat. and I have no problem with charging someone extra money to stay in their room longer.. IF it is available. and the computers should show if it is available ornot. if not. nope. you can not stay past 11 AM.
but I expect to be in a room by 3, (or 4, in values or dvc).
now, I have waited longer, to be in a room location (not preferred price)I desired. that was my choice.

 

[smidgy]

The CM who downgraded me at the Music stated that Disney has a policy of not making existing guests move if they decide to extend their vacation. And that was why my reserved and paid for prefered room was not available.

So Disney will not make the 15 rooms of Brazilian people move. At least that is what I was told was their policy.

gggrrrrrhhhh!!!!!! totally unacceptable!!! when they were chanting, splashing in the pool at 1 am, bouncing soccer balls against my window, I was told "THEY are OUR guests!"

 

[kaytieeldr]

smidgy, forget that the people occupying the rooms are members of any tour group or are of any particular nationality. Fifteen RANDOM parties checking in can't be accommodated with the rooms they reserved period - not just late, but not at all - because fifteen other RANDOM parties aren't checking out today after all. They're all from Chicago and the airports are shut down due to a snowstorm.

Better?

 

[jayandstacey]

ok, now .. you hit a sore spot with me. if the block of 20 rooms from a "tour group" are delayed...? that shoudl NOT displace other reservations! this "tour group' can find accomodations at numerous motels on 192 and have NO BUSINESS displacing guests with reservations,

So in stead they displace guests who are already in the hotel? What if the original people stayed longer as they had a medical emergency (which happened to me once.) Should Disney kick those people out? They may not even be at their room to get their stuff (I was at Celebration hospital.)

Or in the case of the tour group, they may not be able to split up too much, ie, it might be 6 kids to a room. During high season, there's no chance of finding a block of rooms in any other hotel. It is much easier to move the guests taking one room at a time.

My point is that there are circumstances where there are legitimate claims and not enough rooms to fill those claims.

I'm sure that if the hotel is at capacity, Disney will have a chat with the guests attempting to stay, and only grant the stay if the reason is legitimate. My point is that it happens and it isn't always Disney's fault. Disney does a good job of accomodating all, but may not always do so perfectly.

 

[jayandstacey]

You just can't stand being wrong. You will argue every word, every ":" How sad.

ad hominem what?

 

[duffy]

ad hominem what?

 

[Danibelle]

I can't believe this thread is still going!!

And still going!!

 

[nanalisa]

3:00:01

Well, I was just trying to be generous with 3:01.

 

[jayandstacey]

Well, I was just trying to be generous with 3:01.

Funny, there's some case law in government contracting around what it means when a submission is due at X o'clock. The case revolved around who owns that minute. So if a bid is due at 12:00 - what if it is turned in at 12:00:30? Is that "on time" or not? Everyone agreed that 12:01:00 was late - but was 12:00:59 late too? Or was it late as of 12:00:01?

The lawyers won

 

[nanalisa]

Funny, there's some case law in government contracting around what it means when a submission is due at X o'clock. The case revolved around who owns that minute. So if a bid is due at 12:00 - what if it is turned in at 12:00:30? Is that "on time" or not? Everyone agreed that 12:01:00 was late - but was 12:00:59 late too? Or was it late as of 12:00:01?

The lawyers won

That makes sense to me. Let's just say that Disney owns the minute after 3:00 - but after 3:01 you're on my time baby.