I must share an experience which we had at a Black Angus restaurant on I-drive a few weeks ago.
After waiting 20 minutes or so for a free table, our server Donney came up and introduced himself and we ordered some drinks - no problem so far and drinks duly arrived.
Next we ask what the soup of the day was (can't remember what he said) but the jist was that he would not serve anything that he would not eat himself and basically it was pants - great we thought a server who cared what we eat!
So we said forget starters we'll order main course now - nothing special steak for me, chicken for SWMBO and pizza for the kids (NOTE; TIME NOW 8pm).
At 8.30 no sign of food and got Donney's attention who apologised and brought another round of drinks on the house to make up for the delay.
8.45 called him over again - he apologised again and this time brought us all a Ceasars salad, again on the house - again sorry for the delay and yet another couple of bottles of beer on the house.
9.00 Drinking on an empty stomach does'nt do much for me and I had another word with him - by now he was sweating profusely and calling the chef all the names under the sun - he dissapeared for a few minutes and then brought over 4 meals and placed them on the table. Great we thought food at last;
BUT ALAS as we were just about to tuck in we realised the food in front of us was not what we ordered and just as they appeared on the table they were taken away again and put on the table in front of us. Guess what?
Another couple of free beers!
About 9.15 we eventually did get our meals which were very nice.
10.30 ish time to pay the bill;
Donney comes over with one of those till type bills where everything is totted up and they automatically add 15% as a gratuity, before I get a chance to say anything, he says that he will personally deduct the tip from the bill and apologised for the umpteenth time about the poor service.
I'm not sure whether it was because Ifelt sorry for him or because I was pi***d but I put the tip back on the bill and thanked him for the entertainment he had given us.
Moral of the story - It wasn't his fault that the kitchens were busy and mucking orders up - he did everything he could to sort it so in my opinion deserved his tip.
If ever you end up there when its busy be prepared for anything to happen.
Eric