Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[lanejudy]

Regular date-based tickets will always hold their value if unused. If you don't use those tickets in June, they can be applied as a credit towards a future date. Just keep track of the ticket number(s) because it will likely disappear from your view in MDE once past the expiration date.

If you had an AP and took the refund offered, I believe you may be eligible to purchase a new AP voucher. You would need to call about that, and it seems you get on a call-back list.

 

[Robo]

I have an e-ticket purchased through a third party vendor that is a 5 day base ticket that starts next Monday. Yesterday WDW updated the hours and we are considering park hopping.
1. Will I be able to upgrade at either the Downtown Disney help desk or at park guest relations?
2. Do I need to bring a print out of the ticket? Any help would be appreciated.

1. Yes. Or at any ticket booth. (Also, Downtown Disney is now "Disney Springs.")
At Disney Springs, you will want the "Ticket Center."
2. It never hurts to have extra documentation, but if it shows in your MDX account, then you'll be just fine.
Have a great trip!

 

[Laura's Dad]

1. Yes. Or at any ticket booth. (Also, Downtown Disney is now "Disney Springs.")
At Disney Springs, you will want the "Ticket Center."
2. It never hurts to have extra documentation, but if it shows in your MDX account, then you'll be just fine.
Have a great trip!

Sorry about that. Senior moment. Thanks for the help.

 

[lhall7]

Regular date-based tickets will always hold their value if unused. If you don't use those tickets in June, they can be applied as a credit towards a future date. Just keep track of the ticket number(s) because it will likely disappear from your view in MDE once past the expiration date.

If you had an AP and took the refund offered, I believe you may be eligible to purchase a new AP voucher. You would need to call about that, and it seems you get on a call-back list.

Oh wow! Thank you! I had no idea. Honestly, I have been so depressed not being able to go that I hadn't been following AP news.

 

[CarolynFH]

Oh wow! Thank you! I had no idea. Honestly, I have been so depressed not being able to go that I hadn't been following AP news.

Don’t let the length of this thread scare you - just search it for the VIPassholder phone number and read maybe the last five pages to hear success stories! You may be eligible to buy new AP vouchers that you can wait until your next trip to activate. https://www.disboards.com/threads/ap-only-info-thread-reservation-system-extensions-refunds.3798147/

 

[smileeyore]

We have 3 day non hopper tickets purchased back in 2017, right before they made the tickets expiring. I’m not sure why I bought non hopper at the time, we always Park hop. If we wanted to add hopping, would we have to pay the difference from that ticket to a current 3 day hopper? I know they now have a set fee to add hopping and that would be much easier to justify adding it

 

[Robo]

I know they now have a set fee to add hopping...

Well, that's not quite true.

It currently, it costs:
$85 to add Hopper to a 4-Day, 5-Day, 6-Day... up to 10-Day ticket.
$75 to add Hopper to a 2-Day, 3-Day ticket.
$65 to add Hopper to a 1-Day ticket.

 

[Robo]

We have 3 day non hopper tickets purchased back in 2017...
If we wanted to add hopping, would we have to pay the difference from that ticket to a current 3 day hopper?

Technically, yes.
But, you can always "ask nicely" for what you'd like.

 

[inky dinky doo]

We're doing a big multi-family trip over New Year's Eve, and my son purchased five 7-day park hopper tickets with sports and water parks for his family. Now, he's decided he would like to add two more days to each ticket, but we're not sure how to do that. I know, from experience and from reading most of this thread that he can do it at Guest Services during the trip, but he really wants/needs to do it now, so he can make park reservations for the entire trip. Any suggestions on how he might do this?

 

[starry_solo]

We're doing a big multi-family trip over New Year's Eve, and my son purchased five 7-day park hopper tickets with sports and water parks for his family. Now, he's decided he would like to add two more days to each ticket, but we're not sure how to do that. I know, from experience and from reading most of this thread that he can do it at Guest Services during the trip, but he really wants/needs to do it now, so he can make park reservations for the entire trip. Any suggestions on how he might do this?

Did you purchase the original tickets from Disney? Are they linked to MDE?

 

[coolbrook]

Hope you can help with a question. My friend has one-day complimentary tickets Disney gave her after a somewhat disastrous trip last year. They are linked to her MDE, assigned to the correct people, and she has park passes. She does not have magic bands or plastic ticket cards. I read on here that she should go directly to the tapstyles with her ticket info and number on her MDE on her phone and her ID and they will issue the card at the tapstyle. When we look on MDE we can't see ticket numbers anywhere. Under tickets it shows the ticket and the name , but no number. Are we looking in the wrong place? Do we need a number? Will she need to stop at guest services to the right of the tapstyles?

 

[Robo]

Hope you can help with a question. My friend has one-day complimentary tickets Disney gave her after a somewhat disastrous trip last year. They are linked to her MDE, assigned to the correct people, and she has park passes.
1. She does not have magic bands or plastic ticket cards.
2. I read on here that she should go directly to the tapstyles with her ticket info and number on her MDE on her phone and her ID and they will issue the card at the tapstyle.
3. When we look on MDE we can't see ticket numbers anywhere.
4. Under tickets it shows the ticket and the name , but no number. Are we looking in the wrong place?
5. Do we need a number?
6. Will she need to stop at guest services to the right of the tapstyles?

1. OK.
2. Yup.
3. That's OK.
4. Sounds good.
5. Not "necessary" if Disney already added the tickets to MDE.
6. That's fine. I'd do that. (Just to make sure things run smoothly.)

 

[studiojmm]

Honestly, I'm finding it frustrating that Disney is offering AP holders who took refunds to purchase vouchers which are activated the next time they take a trip while passes are generally not available for purchase. I'm frustrated because we were planning to let our pass lapse for several months between our last trip and next one. Our passes expired on Feb 9 (we did manage one pandemic trip and got plenty of use on our passes before shutdown, so satisfied enough with the value we got out of the passes in spite of the shutdown and a couple cancelled trips). Now we have until March 9 to renew them. We won't travel until May at the earliest, but had wanted to time our next annual pass to participate in the 2022 Princess Run races, which is not possible if we renew now. Any guesses on whether we'd be able to purchase full price annual pass vouchers if we called?

 

[Robo]

Any guesses on whether we'd be able to purchase full price annual pass vouchers if we called?

Call and ask nicely.

 

[studiojmm]

Call and ask nicely.

Yeah, I pretty much decided I should do that as I hit send. I'll report back.

 

[inky dinky doo]

Did you purchase the original tickets from Disney? Are they linked to MDE?

He bought the tickets from a reputable third party (not Disney), and yes. They are linked in MDE .

 

[coolbrook]

1. OK.
2. Yup.
3. That's OK.
4. Sounds good.
5. Not "necessary" if Disney already added the tickets to MDE.
6. That's fine. I'd do that. (Just to make sure things run smoothly.)

Thank you so much for your quick answers! It will give her peace of mind going in to this trip knowing what to do.

 

[twinklebug]

Is Disney no longer selling the Gold AP to DVC members? The only option I'm getting to renew is the Platinum, which is nearly $400 more than what I had budgeted.

 

[lanejudy]

Is Disney no longer selling the Gold AP to DVC members? The only option I'm getting to renew is the Platinum, which is nearly $400 more than what I had budgeted.

I read somewhere that you must call for DVC renewal rates, only the platinum rate shows in MDE.

 

[studiojmm]

Call and ask nicely.

So somehow I got rerouted to resort reservations and sat on hold for 2.5 hours (I was doing something else). Reservations sent me back to the annual pass help desk (which is what I thought I called in the first place before a helpful bot rerouted me) and 2 minutes later someone told me that Disney is not selling annual passes. I asked the questions in several ways and was told that "unfortunately Disney is not selling annual pass at this time" repeatedly and that the help desk is the only place to talk to someone about that. Any suggestions for keywords to use?