Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[cheryterese]

I can't help with regards to changing your current package reservation but having an AP does change any future deals. In order to get free dining later you would have to purchase a package with tickets you won't use. You can save them for a later time but you would have to buy them to start with. Personally, we always go with the AP room discount over any free dining packages but others don't. Just something you do need to consider. And also realize that an AP room only discount is almost always more than the GP room only discount. The AP room only is always the better option for us

Thanks. We are not interested in a dining package unless it would be the only offer that comes out with the package we currently have booked and makes more financial sense that switching to AP's. We have 1 super picky kid who would be on the adult plan but wouldn't eat any of it, so ordering off the kid's menu for her without a dining plan is a better option for us anyway. We are hopeful for a room package since we'll be staying at the Contemporary.

 

[leelee9878]

Re: Real life: I'm glad you got your upgrade done. The woman helping you kind of did it wrong (she used the adding a day procedure, not the upgrading to an AP procedure) but it worked out for you.

I wasn't sure what her steps were that she took, but glad you were there to at least ask her. Also glad it worked out for me, there was no harm in me going and asking again. She was very nice. I was as well because let's be real no one wants to deal with and help a nasty person.

 

[leelee9878]

Which brings up a question I've mulled over. Does it give a different result if you take the reseller tickets to the counter and ask to add a day instead of upgrade to an AP?
I realize it's not really necessary but would it eliminate any of the current headache with regards to what price they are giving for the tickets? Does the Add a Day procedure give a different value on the existing ticket?
If it doesn't eliminate the issue we are hearing about these past few days then it wouldn't be worth the extra effort

I asked the CM to upgrade to a AP, she gave me the $128 price and I questioned it saying I thought it should be around $78. She did some steps and got me where I needed to be. I'm not privy to the steps she took to get there.

 

[Robo]

Which brings up a question I've mulled over. Does it give a different result if you take the reseller tickets to the counter and ask to add a day instead of upgrade to an AP?
I realize it's not really necessary but would it eliminate any of the current headache with regards to what price they are giving for the tickets? Does the Add a Day procedure give a different value on the existing ticket?
If it doesn't eliminate the issue we are hearing about these past few days then it wouldn't be worth the extra effort

Upgrading by "adding a day" DOES give a different situation in comparison to upgrading to an AP.

Adding a day (or more) will net you the "extra $20 at the gate" price.
Upgrading to AP will not involve the "extra $20."

That's because the gates don't CHARGE the "extra $20" fee on APs.

 

[SUSIEQ]

I asked the CM to upgrade to a AP, she gave me the $128 price and I questioned it saying I thought it should be around $78. She did some steps and got me where I needed to be. I'm not privy to the steps she took to get there.

GREAT news! So the 3rd time was the charm!

 

[AngiTN]

Upgrading by "adding a day" DOES give a different situation in comparison to upgrading to an AP.

Adding a day (or more) will net you the "extra $20 at the gate" price.
Upgrading to AP will not involve the "extra $20."

That's because the gates don't CHARGE the "extra $20" fee on APs.

Thanks.
Seems like upgrades to add a day would be exempt from this, no?
For instance, say Mr and Mrs Jones go online today to buy their 8 day ticket from Disney. Since they buy online they save the $20 fee, right?
They get there and decide they want to go to the park on arrival day so they add a day to their 8 day ticket. Since they make this change at the gate they pay the $20 fee?
Is this something they overlooked in the new pricing?
Should someone who saved the $20 by purchasing online not get to keep that savings when they make changes to the ticket later?

 

[Robo]

Seems like upgrades to add a day would be exempt from this, no?
For instance, say Mr and Mrs Jones go online today to buy their 8 day ticket from Disney.
1. Since they buy online they save the $20 fee, right?
They get there and decide they want to go to the park on arrival day so they add a day to their 8 day ticket.
2. Since they make this change at the gate they pay the $20 fee?
3. Is this something they overlooked in the new pricing?
4. Should someone who saved the $20 by purchasing online not get to keep that savings when they make changes to the ticket later?

1. Right. (Although "saving" would not be what I'd call it.
More accurately, "not charged $20 EXTRA.")
2. Right.
3. Since this $20 "equalization" is addressed in the proper upgrade procedure, and was taught to CMs even before the actual
increase took place, I just see that they have compensated for any "loss" incurred at the gate.
4. They don't get to "keep" anything. If the procedure did not include the extra $20 added during at the gate upgrade,
the guest upgrading would LOSE $20. And, since they MUST do any upgrade, in-person, that would be a "forced increase."

 

[cheryterese]

I just read Post 3 on AP's and want to be sure I'm understanding correctly about the vouchers. I can purchase an AP voucher on the phone anytime between now and my August trip but not activate it until the trip and still get a room discount before then if one comes out? And the AP is then good through next August even though purchased now?

 

[AngiTN]

I just read Post 3 on AP's and want to be sure I'm understanding correctly about the vouchers. I can purchase an AP voucher on the phone anytime between now and my August trip but not activate it until the trip and still get a room discount before then if one comes out? And the AP is then good through next August even though purchased now?

Yes to all of the above. As soon as you buy the AP online you will have access to see the AP rates. It is even possible to do it before you buy your AP voucher. You just have to call to get the rates, you can't see them yourself without the AP purchase.

 

[AngiTN]

1. Right. (Although "saving" would not be what I'd call it.
More accurately, "not charged $20 EXTRA.")
2. Right.
3. Since this $20 "equalization" is addressed in the proper upgrade procedure, and was taught to CMs even before the actual
increase took place, I just see that they have compensated for any "loss" incurred at the gate.
4. They don't get to "keep" anything. If the procedure did not include the extra $20 added during at the gate upgrade,
the guest upgrading would LOSE $20. And, since they MUST do any upgrade, in-person, that would be a "forced increase."

Wow, I can understand why this is a nightmare to get straight at the Ticket Counter/GS offices.
Let's put numbers on it to help me figure this out. It will be something we are going to address for both DD and DGD's tickets (if we opt out of an AP for them again)
Going online today to buy an 8 day PH ticket it costs you $495 (dropping tax for simplicity in figures)
A 9 day ticket in advance is $505
A 9 day PH ticket at the gate costs $525?
So a guest comes to a ticket office today with an 8 day PH ticket they bought online and they want to add a day, will they pay $10 or $30?

 

[Robo]

Wow, I can understand why this is a nightmare to get straight at the Ticket Counter/GS offices.
Let's put numbers on it to help me figure this out. It will be something we are going to address for both DD and DGD's tickets (if we opt out of an AP for them again)
Going online today to buy an 8 day PH ticket it costs you $495 (dropping tax for simplicity in figures)
A 9 day ticket in advance is $505
A 9 day PH ticket at the gate costs $525?
So a guest comes to a ticket office today with an 8 day PH ticket they bought online and they want to add a day, will they pay $10 or $30?

No need to get any more complicated than to say that any "add a day" upgrade done "at the gate" will have a $20 surcharge added to the cost.
BUT, that surcharge will be nulled out during a proper upgrade procedure (by the CM "giving an extra $20 to the guest" at the time of the upgrade.)

It's a net "no extra charge/no extra savings."

 

[AngiTN]

No need to get any more complicated than to say that any "add a day" upgrade done "at the gate" will have a $20 surcharge added to the cost.
BUT, that surcharge will be nulled out during a proper upgrade procedure (by the CM "giving an extra $20 to the guest" at the time of the upgrade.)

It's a net "no extra charge/no extra savings."

Thanks, that I do understand.

 

[jmmess]

I'm clocking in right now, but unfortunately I won't be working on getting the charts out until tomorrow. There's a meeting that I intend to bring it up at, which is another reason I'm hoping I see some good scenarios today so I can firm up my theory on why there are problems. Unfortunately, we don't get a lot of upgrades at the TTC - it's mostly will call and one day ticket sales - but I can hope.

Are you still there now? No idea what a typical shift is but could stop over at TTC within the hour. Is there a secret code word to see if it is you?!

 

[jmmess]

I think a big sticking point here is that CMs don't know what the correct pre-arrival prices are, since they aren't our gate price and we don't have them in our computers. I've made a chart and intend to try and have it distributed to the ticket booths. Whether I'll be successful is yet to be seen.

I'm working at MK today so anyone who comes to TTC has a 1 in however many people are working chance of getting me, lol. I'm really hoping to see some of this for myself since I've been doing other work-related stuff basically every day since the update. I'll have a better idea of where the problems are coming from once I see them for myself.

P.S. Thanks for helping us all out by getting the other CMs up to speed with any new changes!

 

[erc]

I apologize if this has been answered in this thread, but I must be using the wrong search terms.

I just want to know if it is possible to basically change a purchased ticket package to a different one. Specifically I purchased a 3-day w/ park hopping for me and my DD8. As it turns out, our arrival flight now arrives much earlier in the day and we could actually use a 4-day ticket. I noticed the special 4-parks ticket and thought that it sounded like a pretty good deal even though there is no hopping. Is it possible to cancel our current tickets and purchase the 4-parks tickets instead? The tickets were originally added to my reservation at the time I booked a room at ASMo and have already been paid for.

Thanks.

 

[Robo]

I just want to know if it is possible to basically change a purchased ticket package to a different one. Specifically I purchased a 3-day w/ park hopping for me and my DD8. As it turns out, our arrival flight now arrives much earlier in the day and we could actually use a 4-day ticket. I noticed the special 4-parks ticket and thought that it sounded like a pretty good deal even though there is no hopping. Is it possible to cancel our current tickets and purchase the 4-parks tickets instead? The tickets were originally added to my reservation at the time I booked a room at ASMo and have already been paid for.

It's possible to change most resort package tickets.
However, depending on how soon is your trip, it may incur a "change fee."
You can call the resorts phone number and ask.

As an alternative, it will certainly be possible for you to ADD a day to your current tickets after you arrive.

 

[ravenclawtrekkie]

Are you still there now? No idea what a typical shift is but could stop over at TTC within the hour. Is there a secret code word to see if it is you?!

I'm clocking out now, lol. People in my role usually work 6 or 8 hr shifts.

 

[Robo]

I'm clocking out now, lol. People in my role usually work 6 or 8 hr shifts.

Define "work."




(Just a JOKE.)

 

[Robo]

Nothing beats fun at WDW!

 

[jmmess]

I'm clocking out now, lol. People in my role usually work 6 or 8 hr shifts.

Figures. I'm at TTC now and being told that bridging is no longer allowed and they've even noted it in the system as they referred to the notes from yesterday's attempt. Today's quote from the CM was $180 to upgrade to an AP from the 7D PH!