Used 'em twice. Once had the tickets delivered to the hotel, they were there upon check-in, and we didn't even have to ask, they flagged our reservation so they told us when we checked in. Also, just ordered from them again, and got the tickets in a very timely manner. The photocopy of the back of the tickets is very convenient.........Disney can reissue you tickets if you've lost tickets and they haven't been used yet with that info.