I've never had a bad experience at Nine Dragons. I know a lot of people like to complain about it, and say it's too high a price and you can get better food elsewhere, but here in Orlando, there aren't a lot of great Chinese places. My favorite is Ming Court on I-Drive, but their food is very similar to Nine Dragons and also a little pricey.
It's interesting to see that people say they would never go back to this restaurant or that restaurant. I'd like to tell you the story of the best and worst meal of my December trip.
I had lunch twice at Le Cellier, about a week apart. Both ADR's were at the same time of day (about 10 minutes apart) just after the restaurant opened, both during the week, and I ordered the same meal both times. You would think the experiences would be very similar. NOT!
The first time, I arrived and was seated promptly. A server was immediately at my side to take my order. I ordered a burger, medium well, and a drink. The server very apologetically said the fryer for the fries was down and offered potato salad or mashed potatoes as an alternative. I ordered the mashed potatoes. Within 15 minutes, I had a perfectly cooked burger (one of the best I've ever had) and delicious mashed potatoes. My drink glass never got less than half full before it was topped off, and even as the restaurant filled up, there seemed to be a sense of organization. I didn't have to ask for the check, and the server returned promptly to see if I needed change or a cc charged. It was the best meal of my entire trip.
Not so the next week. I was seated about 15 minutes after my ADR, even though the restaurant wasn't full. They were seating walk-ins ahead of some of us with ADR times that had already passed (and yes, I did check in PRIOR to my ADR). Once I was seated, it took 20 minutes to even see a server, another 20 minutes to get a drink. At 45 minutes, my food order was taken (keep in mind, this was as the restaurant was opening, so it wasn't busy yet). After another half hour, I finally received a burned burger that wasn't hardly warm and cold fries. I never received a single top up or refill on the drink. I had to wait another 20 minutes for the check (and I had to ask for it) and fortunately I was paying cash, so I could just leave it and go. It seemed like the kitchen was backed up from the get-go, and there was a very chaotic feel to the restaurant that day. I was soooo glad to leave!
If I had only had the second experience, I might have been inclined to really complain about Le Cellier. After all, I got substandard service and food and it took a big chunk of time out of my day. But the other meal was literally the best meal of the entire trip, from the service to the food. If they had occurred in reverse, I may not have gone back, and I would have lost the chance to experience the terriffic meal.
Every restaurant can have an off day once in a while, from not having enough cast members working on a particular day, to problems with the equipment, etc. If it's a cleanliness issue, I would address that with a supervisor right away. If I had a really bad experience, I might not go back to that restaurant on the same trip, but I'd certainly give it another shot on another trip. Restaurant managers and cast members move around all the time, the menus change, so what was a horrible experience this time might just prove to be your favorite the next time around.