black562
DIS Veteran
- Joined
- Jun 2, 2005
- Messages
- 4,420
Okay, first of all here is the text of the letter I was handed at check-in this morning:
Welcome,Nowhere in this letter, or in my package confirmation documents does it say "2 hours" - the first mention of the word "preview" only appears in the letter above, which we only received when we arrived, and after we'd paid for the package. Even still, "preview" doesn't mean "limited time" - if I'm invited to preview of movie, I expect to see the full movie, not just the first 10 minutes. If I had known this was only going to be a 2 hour preview, I would not have booked the package.
We have exciting news for you!
You will be among the first guests to experience The Wizarding World of Harry Potter at Universal Orlando Resort!
As on on-site hotel guest, you will be given Early Park Admission for an exclusive preview of The Wizarding World of Harry Potter, which is scheduled to begin at 8:00AM each day during your stay. You must arrive at Islands of Adventure by 8:45AM (clearly that's a typo on their part, it should have read 7:45AM) and proceed directly to The Wizarding World of Harry Potter to ensure access to the area.
You will need a valid theme park admission ticket to Islands of Adventure, your hotel room key and photo ID that will be validated for admission. And please remember that operating hours and availability of specific attractions and entertainment are always subject to change without notice.
The water taxis will begin running at 7:45AM each morning to accommodate your departure for the theme parks.
If you have any questions or need to purchase your theme park tickets, please visit the Attraction Ticket Center in the hotel lobby.
Thank you for choosing Universal Orlando Resort for your vacation destination!
We hope you enjoy your stay with us!
When this package was released in March, there were NO stipulations made that this would be a limited opening. They did say that ATTRACTIONS are subject to availability, and I fully expected that FJ might be down as they worked out the bugs. If that was the extent of it, I'd have no problem - but to charge a premium for this, and not communicate that it would be a '2 hour' preview - allowing those who booked the package to think they would get to be there all day is a classic bait and switch. The only reason it stayed open longer than 10am today was because of the number of people who were FUMING about this.
Sorry - this is just plain WRONG on every level.
Ya know, I guess I figured that Universal would do this right, but I guess I was overestimating them again. I've frequently went to Universal the day before my Disney package began and plan to do so again this September as well. These kinds of things is what Universal doesn't think about...limiting time on a package that was sold as a preview???? I was at Animal Kingdom on the first day of previews and had the entire day and no restrictions of any kind...why would one expect Wizarding World to be any different?
I'm sorry, but this is where Disney consistently kills Universal, its all in the details (and don't get me started on why I can see part of the show building on Hogwarts in the photos I've seen). So its only day one and already we're hearing of terribly narrow streets, tight spaces in shops, limited time for preview packages, etc...I'm not sure what to expect come September. I also was looking forward to getting a wand at Olivanders and now understand that only certain individuals will have their wand choose them. That's a huge personal letdown.