Just got home tonight from a Nov. 27-Dec 3 stay at WL. I'll start out by saying that the Lodge does not disappoint at Christmas. It is awesome! I had a couple of issues at Check-in tho. We arrived by ME at about 4pm. We were the only ones to get off the bus. Went to the counter. No line- 2 other guests being helped which left one woman standing there doing something with her computer. She did not look up or acknowledge us in any way. We stood there about 5 minutes and someone came from the back to check us in. We got our room number and went up to the room and I knew right away that our room was wrong.(This was our 4th stay here.) We had paid for a courtyard room and was assigned a woods view on north side. We went right back down and I explained to them that I'd paid for Courtyard view and showed them where I'd been placed and they had to admit the mistake and we were assigned a 6th floor inner courtyard. I had not made any requests because I've not ever had much luck with getting what I request but I at least want what I pay for. After we got up to the room I realized that they had not given me a WL packet but decided that I knew the lodge well enough that I could probably do without it. We were tired from the long day and decided to walk around the lodge and look at decorations and just have supper at Roaring Fork. Supper was good btw. Went to the pin cart to get the holiday WL pin and the man said they did not have them and to check at the Mercantile so went over there and they said it's only sold at the pin cart and one of the store clerks went back over with me and the pin was there (it was on a side table).Luggage hadn't arrived by 8pm (4 hours after check in) so I called down and they said it would be up to us by 9pm. At 9 pm I went down to Bell Services who said our luggage had gone to the Contemporary by mistake and would be delivered with-in 10 minutes. After 30 minutes I called back down and was told it would be there in 10 minutes. At 10pm went back down and they had just put it on a cart to bring up and it still took another 15 minutes to get it. So 6 hours after check in we finally had our luggage and could get to sleep. From then on everything went smoothly. We even had turndown service every single night of our stay. I had not requested this or even thought about it being an option so this was a pleasant surprise to come back to the room to. Housekeeping was very good and only wear I could see was the bedside table was scratched up quite a bit. We watched the Electrical Water Parade from our balcony one evening. Ate breakfast at Whispering Canyon and it was delicious. WL is still my favorite!!
I will be checking in to the WL for the first time in 2 months!!!!!![]()
Just back from our stay at the WL 11/30 to 12/3 and I must say it was wonderful! We had a standard view room, but were able to see the holiday fireworks from our balcony! At checkin we were upgraded to concierge level service (but not the room since the WL was totally booked) for our anniversary which was a nice touch. Wasn't thrilled with the CL at the WL, but it was very considerate that they gave it to us. The WL has beautiful decorations for the holiday season...some of the best IMO. The room was very clean and adequate for my dh and I, but if we had our two teens with us, the beds would have been too small...I think they are doubles, not queens. Roaring forks was pretty good for counter service and we never did get to eat at Whispering Canyon...no time/not enough TS on dining plan. We did however manage to snag a ressie at CRT......very disappointed this time around...seems they have a new chef with a redesigned menu...not our favorite and we won't be going back till they change it again. All in all I would say that the WL is a wonderful comfortable resort to be at during the holiday season and we were glad we changed from POR to WL.