I got a call from a lead at MS. She said they already have a meeting scheduled to discuss the refurb at Grand Cal and my email was taken very seriously and they heard what I said. She said they have a steady stream of vendors in FL and worked with partners in CA and it seems things were not done up to standard. I mentioned the showerheads, stained outdoor tables, sticky furniture, no changes in the bathroom and poor lighting and that my stay was just a few weeks after completion. I did tell her the floors and the Murphy beds are nice and that replacing furniture just to replace it wasn’t necessary but it’s hard to see what happens in FL compared to what we got in our delayed hard goods refurb. She really listened and I felt heard. Now will anything happen, who knows. But interesting that there’s a “meeting” already on the books.