The Villas at Disney's Grand Californian Owners & Lovers Group - 3.0


I was expecting a significant increase because of the shoddy refurbishment. Seemed like they needed to come up with more money to fix things like green shower heads and sticky furniture.
Hire somebody that knows how to finish furniture maybe. So crazy. Can you imagine getting hired by Disney and doing that type of work. How embarrassing.
 
I sent an email saying one of the highest dues increase after the “refurb” we got compared to FL was insulting.

Now I’m like am I even more insulted with cheap shower heads just to shut us up! 😂
 
I was expecting a significant increase because of the shoddy refurbishment. Seemed like they needed to come up with more money to fix things like green shower heads and sticky furniture.
I submitted my feedback today via the QR code posted at the elevators. Got an almost immediate call from a manager. He acted like the sticky dresser situation was a one-off due to inadequate cleaning, and made no mention of feedback about it and the shower heads. I made it clear to him that I have heard similar feedback from others so this was not isolated. And the dresser showed no signs of spills since it was sticky over the entire surface.

I also mentioned the missing recycle bin in the room, which I had called about earlier this week. They said they would provide a bin to me, but none ever showed up. Am I imaging things? Didn't the rooms have bins before? For a company that talks about Environmentality I expected more. Even though I separated the recyclables into a separate bag I didn't feel confident they wouldn't be combined with the rest of the trash.
 
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I submitted my feedback today via the QR code posted at the elevators. Got an almost immediate call from a manager. He acted like the sticky dresser situation was a one-off due to inadequate cleaning, and made no mention of feedback about it and the shower heads. I made it clear to him that I have heard similar feedback from others so this was not isolated. And the dresser showed no signs of spills since it was sticky over the entire surface.

I also mentioned the missing recycle bin in the room, which I had called about earlier this week. They said they would provide a bin to me, but none ever showed up. Am I imaging things? Didn't the rooms have bins before? For a company that talks about Environmentally I expected more. Even though I separated the recyclables into a separate bag I didn't feel confident they wouldn't be combined with the rest of the trash.
There was no recycle bin in my room either. We also called for something and never got it, after an hour of waiting at 12 am we gave up. It was the in room dining order form.
 
Got the one bedroom..other side this time, first floor, across from pool. Wow..great room. Love still have the tub slider!! Fun extra. Good looking shower heads. The master bathroom mirror had a little wear. Overall…beautiful refurb!! Very impressed.
 
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