Last week, I was in SoCal on business and flew my DW out to celebrate our 28th anniversary for the weekend. Unexpectedly my sister passed away from complications with breast cancer and had to return to DFW as soon as possible. However, with the Super Bowl and bad weather in Dallas last week, we could not get a flight back until early Saturday morning.
On Friday, we stayed at a hotel near DL so we could have dinner in DD and fly out early Saturday morning. Before dinner, we walked around the GCV. We talked to a CM at the check-in desk and asked if it would be possible to see one of the villas. We bought points before the GCV was finished and my DW had never seen a finished unit. We told her that we would understand if it was not possible. The hotel & villas were at capacity last weekend.
The CM stepped away to check with her manager and came back and told us a 1BD was available for us to see. If I remember correctly, the CM's name was Jai, and she seemed as excited as my DW that she could show it to us. The unit was absolutely beautiful. We love the Arts & Crafts style and detailing. We felt the warmth of "home" the moment we walked in, even though we only stayed maybe 5 minutes.
We thanked the CM and told her that she made our night. Considering the weekend was such a disaster, this CM's care, committment and compassion demonstrated the service and quality that we love about Disney. My DW and I felt like we received a little bit of pixie dust, and it was so desperately needed.
My DW said we need to spend all of our vacations at the GCV...I agree.