mauionabreakaway
Mouseketeer
- Joined
- May 26, 2024
- Messages
- 77
Thanks! We are really excited.Nah, the Poly is amazing. We’re all just perpetually online and love to nitpick. Congratulations and welcome home!
Thanks! We are really excited.Nah, the Poly is amazing. We’re all just perpetually online and love to nitpick. Congratulations and welcome home!
No need to worry. The Poly is a fabulous resort and you won't regret your purchase! Welcome (home) to the club!Greetings folks, I now legally own a little chunk of the resort, waiting on our points to be allocated and all that. Of course the day everything is recorded, I come across a thread dunking on the Island Tower, we're pretty excited to eventually stay there next year, hopefully they get all the kinks worked out!
To each their own, but this would fall in the camp of "things happen, let's not let one bad moment ruin our whole vacation" for me. Is it annoying? Of course. But is speaking to the manager really going to change anything? Are you looking to get something in return or just to vent?Our welcome home stay at Poly Island Tower during the July 4 week was extremely disappointing due to terrible management of the parking lot at the tower and the entire property being overrun by non-resort guests. I reached out to my guide who forwarded a detailed email I wrote to his boss. I have yet to get a reply and my wife and I are livid. Due to a number of reasons, we did not reach out to our guide until mid July. But this is still unacceptably too long.
Wondering if someone here has contact info for a higher up with DVC? That can be someone in member services, sales or overall DVC leadership. But we are done being patient.
Crossposted from Member Services.
Non-resort guests flooding the resort, specifically near the Tower on the Fourth of July, seemed to be a big issue discussed on the general Poly resort thread.Our welcome home stay at Poly Island Tower during the July 4 week was extremely disappointing due to terrible management of the parking lot at the tower and the entire property being overrun by non-resort guests. I reached out to my guide who forwarded a detailed email I wrote to his boss. I have yet to get a reply and my wife and I are livid. Due to a number of reasons, we did not reach out to our guide until mid July. But this is still unacceptably too long.
Wondering if someone here has contact info for a higher up with DVC? That can be someone in member services, sales or overall DVC leadership. But we are done being patient.
Crossposted from Member Services.
At Polynesian resort whether tower or main lobby and beach, we always find it busy with many many people and I assume that includes non-resort visitors. I don’t think you can get away from it. Parking absolutely is monitored to make sure it is just guests on site (as it should be). Not sure these will ever change, how do you stop guests from coming to the resorts if they are coming for dinner. Many will come just to enjoy the beauty of this resort. Disney is just a very busy place.Non-resort guests flooding the resort, specifically near the Tower on the Fourth of July, seemed to be a big issue discussed on the general Poly resort thread.
I recommend contacting DVC Member Satisfaction (dvcmembersatisfactionteam@disneyvacationclub.com) to share your concerns. You could also include Bill Diercksen, Senior Vice President for Disney Vacation Club (william.c.diercksen@disney.com).
It might also be helpful to copy Brian Vucinich, the Poly General Manager (WDW.GM.Polynesian@Disney.com).
DVC and the Poly might not understand how negatively this affected resort guests and won't be able to improve for future holidays without proper feedback.
To each their own, but this would fall in the camp of "things happen, let's not let one bad moment ruin our whole vacation" for me. Is it annoying? Of course. But is speaking to the manager really going to change anything? Are you looking to get something in return or just to vent?
Thank you! See my post above, my issue was more than just too many non-resort guests.Non-resort guests flooding the resort, specifically near the Tower on the Fourth of July, seemed to be a big issue discussed on the general Poly resort thread.
I recommend contacting DVC Member Satisfaction (dvcmembersatisfactionteam@disneyvacationclub.com) to share your concerns. You could also include Bill Diercksen, Senior Vice President for Disney Vacation Club (william.c.diercksen@disney.com).
It might also be helpful to copy Brian Vucinich, the Poly General Manager (WDW.GM.Polynesian@Disney.com).
DVC and the Poly might not understand how negatively this affected resort guests and won't be able to improve for future holidays without proper feedback.
Seems like a very reasonable email to me. Thank you for voicing your feedback! I hope things change.The circumstances were extraordinarily bad and, in my opinion, a complete breakdown of operations. We were definitely aware of the fact that the Poly can get busy, we've gone there many times while visiting Disney World prior to owning there. We knew what we were signing up for and what happened over July 3-4 was way worse.
Since its obvious I have to reveal everything before someone calls me a Kevin/Karen, below is a copy of the email I sent to my guide several weeks ago. They told me they would forward to their supervisor and would make its way to the right people.
I wanted to share our poor experience directly related to the operations of specifically the Island Tower and the Polynesian Village Resort in general during our first/“Welcome Home” stay as Disney Vacation Club (DVC) members from July 1-5. This stay had my wife and me disappointed, wondering if selecting the Polynesian Village as our home resort, and questioning if purchasing DVC at all was a huge mistake.
It’s been a rough few weeks for us. Amongst other things, my son contracted a virus during our stay, and our car had been rear-ended. We’ve been busy dealing with the repercussions of both. After a busy week or so of catching up with responsibilities and life in general at home, I finally had time to reflect on our experience, and it was clear to me that it was necessary to speak up about this.
On July 3rd, my family and I drove over from the Island Tower to Wilderness Lodge for an early dinner with the plan of returning to Polynesian Village and finding a location to watch the special holiday fireworks that night. We got back to the Island Tower to find the security gate up because it was broken, and a security guard was stationed in his SUV. I told him we were guests, and we were let right in. There was no scanning of room keys or Magicbands and no verification of our name off of a list of guests. He simply took me on my word.
Since it was pouring rain, I dropped my wife and kids off under the porte cochère, and I went to park. I circled the entire parking lot and found no spots. I patiently waited for someone to come out to their car; the lot is designed in such a way that positioned myself where I could see anyone walking to their car. But for over a half hour, no one came out.
I pulled around to the front and asked someone from bell services what to do, and he had no advice. I waited another half hour, now an hour total, and still no one moved their car. During this period, there were as many as 4 other cars lined up behind me also waiting for a spot. Some gave up and left during the hour.
I finally pulled my car up to the security guard and asked what I should do. He told me that my only option was to go park at the Ticket & Transportation Center (TTC) as the main parking lot at Polynesian Village was also full.
So, to be clear, the only solution was:
This is a 20+ minute excursion that also required repeating the same steps in reverse to retrieve the car.
- Park in the Magic Kingdom lot.
- Walk or wait for a tram to the TTC.
- Walk from the TTC or get on a monorail.
- Walk back to the Island Tower.
The Island Tower parking lot is clearly too small. Unfortunately, this did not occur to us prior to purchasing our DVC contract. We understand that the gate unexpectedly broke down that night. But at the same time, there was clearly no scrutiny of who was parking in there. That is inexcusable on any night and especially so when a popular, twice-a-year holiday fireworks show was taking place.
My assumption is that people were also being allowed to park at the main parking area of the Polynesian Village who also were not resort and maybe not even dining guests. Why else would it be full? People with dining reservations at the two restaurants at Polynesian Village that offer them have the same seating capacity on any given evening. So how did the property run out of spots?
The top priority should obviously be to ensure there are always spots for overnight resort guests spending thousands of dollars to stay at the property. A limited area of the lot should be reserved for dining guests and the bulk for overnight guests. Overnight guests should never be told they have to park at the TTC.
The next day, July 4, was not much better. We decided to remain on the property, fearing a repeat of the night before, and had an early dinner at Wailulu. Also, since wristbands were distributed to resort guests, we assumed it would be a calmer atmosphere at the resort. Unfortunately, we were wrong.
While the beach near the Lava Pool on the original side of the resort was fenced off and reserved for hotel guests, the smaller beach by the Island Tower was not, and it was filled with people. It was easy to see that many, if not most, people there did not have a wristband. So why go through the motions of distributing bracelets just to let anyone watch from there and disappoint us as resort guests?
We understand and appreciate that the Island Tower is only open for 7 months or so, and that there is going to be a learning curve inherent with operating a new property. But at the same time, the Island Tower has already gone through a similar high-attendance holiday fireworks event on New Year’s Eve. Further, the Polynesian Village has been operating and dealing with fireworks crowds for over 50 years.
To be clear, we completely understand that holidays are going to be busy at Walt Disney World. Further, we do not have any unrealistic expectations of special treatment as DVC members. But we want to be confident we made the right decision purchasing DVC and selecting Polynesian Village as our home resort. After this stay, it doesn’t feel that way.
If I had to boil it all down to one sentence, the feeling of “Welcome home” that we heard so much about during the sales process was really lacking for us.
I appreciate your time and attention to this matter and would appreciate a response in the next few days. Most of all, we want to be reassured that we made the right decision both in joining Disney Vacation Club and making Polynesian Village Resort our home.
It's true that the monorail resorts are very popular, but the Fourth of July weekend at Poly seemed to be more crowded than normal.At Polynesian resort whether tower or main lobby and beach, we always find it busy with many many people and I assume that includes non-resort visitors. I don’t think you can get away from it. Parking absolutely is monitored to make sure it is just guests on site (as it should be). Not sure these will ever change, how do you stop guests from coming to the resorts if they are coming for dinner. Many will come just to enjoy the beauty of this resort. Disney is just a very busy place.
I am sorry you experienced this and did not hear back from your guide's supervisor. I can understand why this would be upsetting, especially for your Welcome Home trip as new members.The circumstances were extraordinarily bad and, in my opinion, a complete breakdown of operations. We were definitely aware of the fact that the Poly can get busy, we've gone there many times while visiting Disney World prior to owning there. We knew what we were signing up for and what happened over July 3-4 was way worse.
Since its obvious I have to reveal everything before someone calls me a Kevin/Karen, below is a copy of the email I sent to my guide several weeks ago. They told me they would forward to their supervisor and would make its way to the right people.
I wanted to share our poor experience directly related to the operations of specifically the Island Tower and the Polynesian Village Resort in general during our first/“Welcome Home” stay as Disney Vacation Club (DVC) members from July 1-5. This stay had my wife and me disappointed, wondering if selecting the Polynesian Village as our home resort, and questioning if purchasing DVC at all was a huge mistake.
It’s been a rough few weeks for us. Amongst other things, my son contracted a virus during our stay, and our car had been rear-ended. We’ve been busy dealing with the repercussions of both. After a busy week or so of catching up with responsibilities and life in general at home, I finally had time to reflect on our experience, and it was clear to me that it was necessary to speak up about this.
On July 3rd, my family and I drove over from the Island Tower to Wilderness Lodge for an early dinner with the plan of returning to Polynesian Village and finding a location to watch the special holiday fireworks that night. We got back to the Island Tower to find the security gate up because it was broken, and a security guard was stationed in his SUV. I told him we were guests, and we were let right in. There was no scanning of room keys or Magicbands and no verification of our name off of a list of guests. He simply took me on my word.
Since it was pouring rain, I dropped my wife and kids off under the porte cochère, and I went to park. I circled the entire parking lot and found no spots. I patiently waited for someone to come out to their car; the lot is designed in such a way that positioned myself where I could see anyone walking to their car. But for over a half hour, no one came out.
I pulled around to the front and asked someone from bell services what to do, and he had no advice. I waited another half hour, now an hour total, and still no one moved their car. During this period, there were as many as 4 other cars lined up behind me also waiting for a spot. Some gave up and left during the hour.
I finally pulled my car up to the security guard and asked what I should do. He told me that my only option was to go park at the Ticket & Transportation Center (TTC) as the main parking lot at Polynesian Village was also full.
So, to be clear, the only solution was:
This is a 20+ minute excursion that also required repeating the same steps in reverse to retrieve the car.
- Park in the Magic Kingdom lot.
- Walk or wait for a tram to the TTC.
- Walk from the TTC or get on a monorail.
- Walk back to the Island Tower.
The Island Tower parking lot is clearly too small. Unfortunately, this did not occur to us prior to purchasing our DVC contract. We understand that the gate unexpectedly broke down that night. But at the same time, there was clearly no scrutiny of who was parking in there. That is inexcusable on any night and especially so when a popular, twice-a-year holiday fireworks show was taking place.
My assumption is that people were also being allowed to park at the main parking area of the Polynesian Village who also were not resort and maybe not even dining guests. Why else would it be full? People with dining reservations at the two restaurants at Polynesian Village that offer them have the same seating capacity on any given evening. So how did the property run out of spots?
The top priority should obviously be to ensure there are always spots for overnight resort guests spending thousands of dollars to stay at the property. A limited area of the lot should be reserved for dining guests and the bulk for overnight guests. Overnight guests should never be told they have to park at the TTC.
The next day, July 4, was not much better. We decided to remain on the property, fearing a repeat of the night before, and had an early dinner at Wailulu. Also, since wristbands were distributed to resort guests, we assumed it would be a calmer atmosphere at the resort. Unfortunately, we were wrong.
While the beach near the Lava Pool on the original side of the resort was fenced off and reserved for hotel guests, the smaller beach by the Island Tower was not, and it was filled with people. It was easy to see that many, if not most, people there did not have a wristband. So why go through the motions of distributing bracelets just to let anyone watch from there and disappoint us as resort guests?
We understand and appreciate that the Island Tower is only open for 7 months or so, and that there is going to be a learning curve inherent with operating a new property. But at the same time, the Island Tower has already gone through a similar high-attendance holiday fireworks event on New Year’s Eve. Further, the Polynesian Village has been operating and dealing with fireworks crowds for over 50 years.
To be clear, we completely understand that holidays are going to be busy at Walt Disney World. Further, we do not have any unrealistic expectations of special treatment as DVC members. But we want to be confident we made the right decision purchasing DVC and selecting Polynesian Village as our home resort. After this stay, it doesn’t feel that way.
If I had to boil it all down to one sentence, the feeling of “Welcome home” that we heard so much about during the sales process was really lacking for us.
I appreciate your time and attention to this matter and would appreciate a response in the next few days. Most of all, we want to be reassured that we made the right decision both in joining Disney Vacation Club and making Polynesian Village Resort our home.
Let me know how you like VGF and getting blocked from the pool and monorail because of non-resort guests. VGF is where my blue card points are and I regret this.I had my first stay at the Poly earlier this week. It was only a couple nights in Moorea on the top floor. The view was spectacular. The room was fine, but a significant downgrade from what I am used to at VGC and VDH ( my other home resorts). The walk to the GCH seemed super far in the heat/humidity and the overall crowds were a bit much. I succumbed to some heat/humidity illness and didn't get to do much while there, unfortunately.
I had my Lapu Lapu and noodles at the Tambu lounge. The Lapu Lapu was good. The noodles were also good, but sweeter than I expected. I don't need to have either of those again, but would if I was there and hungry/thirsty.
We took the monorail to the Grand Floridian and the Contemporary. I liked the food/shopping/overall vibe at the Grand Floridian the best out of the 3. I'd be happy to stay at any of them, though. The Polynesian is going to be my SAP+. I didn't go to the tower, but it looks like a major eye sore from the monorail. View attachment 991552View attachment 991553
I'm glad you said that because I was feeling a tinge of regret that I bought Poly instead of Grand Floridian. It sounds like they all have some issues from the standpoint of an owner or anyone paying the big bucks to stay there.Let me know how you like VGF and getting blocked from the pool and monorail because of non-resort guests. VGF is where my blue card points are and I regret this.
Yeah, and they’d hear from folks in charge if they were off base.It's not helping when literally every social media Disney "influencer" repeatedly says that you don't have to stay there. You can come over for a few hours or the whole day is what I've heard on many YouTube videos of the resorts.
If it was paid in closing it will take a month or so for the satisfaction to show up as they are done in batches. Disney does not file them individually.Okay, in my restless interneting I've made myself worried.
Pawing around through comptroller records I was able to isolate a pattern of records with DVC sales. I'd see DVD issue a Deed and a Mortgage to some folks, then several years later they filed a Satisfaction on the mortgage, or sometimes I'd see the Satisfaction show up early with the owners granting the Deed to new owners. However for the contract of mine that just closed four days ago, no such Satisfaction counterpart exists to the Mortgage. Does this possibly mean our sellers didn't pay off their DVC loan? Should I be concerned about this? A title search should have been enough to make sure this isn't an issue?
I have to go see where VGC is getting the good reviews from, the videos of the studios look like they are on par with AK at best. VGC studios are smaller and have the older designed bathrooms so its hard for me to Poly as a downgrade.The room was fine, but a significant downgrade from what I am used to at VGC
Oh, good, and I also meant to post this in the Closing time thread, but I was up all night with a cranky baby and can't read this morning. Well you've made my morning a bit less hectic, thank you.If it was paid in closing it will take a month or so for the satisfaction to show up as they are done in batches. Disney does not file them individually.
They do those in bulk every once in a while (quarterly I believe).Okay, in my restless interneting I've made myself worried.
Pawing around through comptroller records I was able to isolate a pattern of records with DVC sales. I'd see DVD issue a Deed and a Mortgage to some folks, then several years later they filed a Satisfaction on the mortgage, or sometimes I'd see the Satisfaction show up early with the owners granting the Deed to new owners. However for the contract of mine that just closed four days ago, no such Satisfaction counterpart exists to the Mortgage. Does this possibly mean our sellers didn't pay off their DVC loan? Should I be concerned about this? A title search should have been enough to make sure this isn't an issue?