I debated on whether or not to post this because I know that at least one of the cake decorators at the Contemporary is a DIS'er and I don't want to hurt any one's feelings, but...
We had a not so good experience with our 10th Anniversary cake at the Contemporary resort on 9/11/09. I had exchanged a few emails with the cake person at the Contemporary as well as spoke with someone directly on the Cake Hotline there. I was of the understanding that I was getting a 6" cake with the white chocolate castle with some blue/violet hydrangea and white roses on top. I asked for a chocolate cake with a raspberry mousse filling.
When the cake arrived at our table I was very disappointed. It had no chocolate castle on it, but a gold stamp of a generic castle on the side of the cake. The stamp wasn't even of one of the Disney castles! The icing and detail work was sloppy and the flowers were nothing like had been described. Although the cake was pretty, it was still dissapointing to receive something that was nothing like I had ordered.
Also, it was an 8" instead of 6", which cost me more. The chocolate cake tasted like cardboard and the filling was a custard not a mousse. I wasn't going to say anything, but i think our server sensed our dissapointment because the manager appeared at our table and asked if the cake was to our liking. I explained the issues to him and he was very nice and considerate, but said that it was out of his hands because "none of the custom cakes are made on site here at the Contemporary. They are all made at the Grand Floridian and then sent over."

WHAT! That is one question I specifically asked, if the cake was made on site at the California Grill and I was told yes. I asked when the cake had arrived and he said Wednesday morning. WHAT! (again) That means my cake was frozen for two days before being thawed out on Friday morning to be served Fri. evening. Dissapointing to say the least.
I will post a picture soon.