Hi all! We just returned from 7 nights at the Poly. We had a great time. Our party consisted of Myself (32), DH, DS's (5 and 2) and my parents (64). We checked in at 7AM on Jan 21. Recieved our requested interior connecting room in Tokelau. Rm 2933. This was on the opposite side of the quiet pool, and had a glimpse of the lagoon from the balcony, and a nice quiet view of the landscaping. Fabulous location midway between the TTC and the GCH, and steps to the quiet pool! Check in was super quick and efficient, but becuase of our early AM arrivial the room wasn't ready (we didn't expect it to be, but checked in to get our KKTK for the day)
When we returned at about 1:30 our rooms were ready. The room had a leak above the fridge area (on the ceiling) that got larger as the week progressed but went unattended by maintence (not dripping yet, but spot was getting bigger and bigger by the day) and the fridge didn't work, even after leaving both cabinet doors open for 8 hours, however once we called maintence it was replaced within 2 hours (at 10pm...) Later that 1st evening, around 11:00 a maintence man entered our room to fix a toilet....we never called about a a toilet,

and he woke both kids when he knocked loudly and then ENTERED the room

My fault for not putting on the safetly latch... It was a rough start for the Poly! Housekeeping left alot to be desired. The room was clean - no dust or grime...however....the beds...they didn't change the sheets once during our 7 day stay. We had 2 torn pillowcases. One day the bed wasn't made, instead it the comforters were left folded at the foot of the bed. They never "put away" the sofa bed, just straightened the sheet and left the throw pillows on the floor next to it. When the beds were made, they didn't look "disney perfect" they were rumpled, crooked...honestly, quite a mess! We never recieved refills on the empty toiletries (conditioner/handcream) and we left the empties in the sink so its not like we were just taking them! LOL Also, no refills on coffee or coffee condiments, and the coffee pot didn't fit the coffee maker - so I had to stand there and press the pot up against the drip spout to dispense it...grrrr... I could go on, but I'll stop there, as this is starting to sound like a rant, and its not my intent.
The highlights of our stay at the poly included some of the wonderful staff that we encountered at the resort. Everyone was so friendly and helpful. Maintence and housekeeping were extremely prompt when I called for service (blanket for sofa bed, bedrail, fridge replacement, coffee...) We continue to love the poly for its grounds and landscaping, that (IMHO) can't be rivialed by any other disney resort, and for its convenient location, as we walked to the TTC numerous times during our stay.
Bus service to AK and DHS was fine. We waited no more than 10 minutes for buses both going there and coming back. The worst bus was to DTD, once we waited 15 minutes to get there, and 30 to get back, and the other time it was almost an hour (people were cussing such at the bus stop) and then another 25 to get back.
Also we discovered that bell services will not allow you to use their carts for your luggage, we were told they were for "bell services only" so, if you don't want to tip for baggage handeling, be prepared to lug your bags from your car to your room...which we did, however the Poly is one of the first resorts we've encountered that won't provide you with a cart to move your own luggage.
So, the question that was discussed on the 1200 mile drive back up I-95 was....Will we return to the Poly or has it lost its shine? And the answer was.....a resounding you betcha we'll be back!!! Perhaps we'll get a better housekeeper, and if not, I'll complain (which I didn't do this time). The resort is simply lovely and its location can't be beat by ANY other resort. The beach is fantastic, and it has the volcano pool...not to mention the fabulous ambiance at night and the hammocks on the beach....and the trails that wanderer around the resort....So our room wasn't perfect. Far from it...but it didn't ruin our vacation, and in the big scheme of things, who cares if there was a spot on the ceiling and I didn't get refills on little bottles of conditioner, and my bedspreads were crooked - I was in disney, in a clean room, with a great location with an attentive staff just a phone call away. What more could a girl want? (Besides a working coffee pot?

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