apirateslifeforme
The Next Mrs. Simon LeBon
- Joined
- Aug 18, 2003
- Messages
- 9,214
Liz, glad to hear you'll be visiting the Doc!
Hope he's a 'he' & cute, too!![]()
No appointment today. I'm considering finding a new doctor...here's why:
I got to the medical offices that I've always gone to, at the address on the reminder card, to find them completely EMPTY. No signs, no people there, nothing. So I called and specifically said, "I have a 9:30 appointment with Dr. Harris in Enfield" (this is important, you'll see why). The girl I talked to was very nice and apologetic; she said they'd moved offices some months ago and told me where. At least I knew where it was and hauled butt across town.
Arrived with 5 minutes to spare. This new office is being shared by several different doctors, and apparently my doctor's office staff had not yet arrived. So I waited. And waited. And waited. At 9:45 the other doctor's MA called my doctor's answering service, who asked her to put me on the phone. This girl was really rude and condescending. "Okay, we've been calling you to reschedule the appointment; the doctor isn't coming this morning." I told her that I'd moved since my last appointment and asked what number they'd called. She ignored me and said, "It is YOUR responsibility as the patient to update us." I said, "I left my number when I made the appointment and I did not receive any messages." She asked me what my new number was; I told her, and she said, "Well, we don't have that one."
Anyway, I've had to reschedule for the 16th, but I'm irked. I suppose I should leave it for this year, but I'm considering changing to my mother's doctor next year. I like my doctor, but her office staff and answering service have been nothing but rude every time I've been there or called.