The Future of Fast Pass Plus

[Suvadoo]

I think the difference is that we consider our experience normal- we were not LUCKY not to have problems because the vast majority are not having problems. We don't say thank goodness we didn't have problems- we just assume it went normal- most people with this experience don't post on the message boards because they don't write things like - just back everything working as attended- when they do they quickly fall off the front page. Maybe we're wrong in that assumption but I know that's an assumption that I base most of my opinions on.

Because if iur experiences we see people who have problems as the unlucky exceptions, even if there are "many" of them. They are also much more likely to post on the message boards about their problems Because they are angry and frustrated (deservedly so in most cases) and then these posts are jumped on and other posters worry about if it might happen to them so the posts reach large post counts and stay on the front page for awhile.

It is impossible to know exactly what proportion of people are having problems, but when you haven't had problems even when you've put the system to rigorous use (three trips of varying sizes like pp said- I've done three trips entirely fp+ one of 6, one of 4 and one of 2, the last two were planned less than three weeks before arrival, no issues for me either. We also did two trips during testing when we had access to both legacy and fp+ and had no magic band or fp+ problems on those trips either) it's easy to assume that your experiences are the majority. I have no concerns about technical issues because I haven't had any significant issues with my trips. That doesn't mean we don't feel bad for the people who had problems or know that it could potentially happen to us too- we just default to our positive experiences.

I truly believe that the majority of guests are having glitch-free experiences. However, if you're the 1 person in 10,000 who is affected by a glitch then it doesn't matter that the other 10,000 had no problems.

 

[MichiganDVC]

But that's your JOB. They pay you to be there.

Disney is a vacation. You pay for the privilege of being there.

Too many people try to justify this by saying "Hey, that's technology, that happens". But Disney voluntarily took a system that worked great and ramped up the degree of technology involved to benefit their bottom line. And all of a sudden this unnecessary ramp-up is supposed to be something the guest just takes in stride and settles for?

Had my district never required that I put my lesson plans and assignments online, I would have continued to do them on paper. And I would have them today. Let's be real, folks: ADRs have confirmation numbers, as do resort stays. The only thing that can get lost or be removed completely are three FP per day. The whole issue of catastrophic failure of MM+ is because of the thought of losing a couple of FP.

And yeah, you're right. It should be more frustrating to be mildly inconvenienced because I lost 3 FP for a day than to lose an entire year's work of work all because I "pay" to go to Disney, but they "pay" me to work. Sorry....vacation isn't that serious.

 

[mom2rtk]

Ah, so live testing on paying guests is good for Universal and not Disney.

Got it!

Thanks for clearing that up for me

If you believe MH really thinks that then maybe you really HAVE only been around here since February 2014!

That comment was about pointing out the absurdity of using that justification when problems arise.

And I'll give any company a few months to work out the kinks. It's why I don't visit new attractions in the early months. I expect some of that. But how long has MM+/FP+ been in testing now?

 

[mom2rtk]

And what about a couple of lost tickets? Not being able to enter the park for hours after paying thousands of dollars. Is it acceptable as long as the numbers affected are only 1 in 1000?

To me, that's like Taco Bell announcing they are going to add dog poop to 1 out of every 1000 tacos. So don't worry, the vast majority of guests will have no concern.

Best line of the thread. Best line of the entire summer!

Had my district never required that I put my lesson plans and assignments online, I would have continued to do them on paper. And I would have them today. Let's be real, folks: ADRs have confirmation numbers, as do resort stays. The only thing that can get lost or be removed completely are three FP per day. The whole issue of catastrophic failure of MM+ is because of the thought of losing a couple of FP.

And yeah, you're right. It should be more frustrating to be mildly inconvenienced because I lost 3 FP for a day than to lose an entire year's work of work all because I "pay" to go to Disney, but they "pay" me to work. Sorry....vacation isn't that serious.

If you don't like it, don't work there.

 

[MichiganDVC]

And what about a couple of lost tickets? Not being able to enter the park for hours after paying thousands of dollars. Is it acceptable as long as the numbers affected are only 1 in 1000?

To me, that's like Taco Bell announcing they are going to add dog poop to 1 out of every 1000 tacos. So don't worry, the vast majority of guests will have no concern.

Have you ever really looked at the "meat" inside a Taco Bell taco?

 

[magicbob]

Best line of the thread. Best line of the entire summer!

I had to make up for my infrequent posting this summer (too busy vacationing in Europe... heading out on a 13-night Baltics cruise at the end of the week! )

Have you ever really looked at the "meat" inside a Taco Bell taco?

I thought about using a different analogy, but decided to leave that low-hanging fruit intact on purpose.

 

[btk2333]

I had to make up for my infrequent posting this summer (too busy vacationing in Europe... heading out on a 13-night Baltics cruise at the end of the week! )

Very jealous

 

[mom2rtk]

I had to make up for my infrequent posting this summer (too busy vacationing in Europe... heading out on a 13-night Baltics cruise at the end of the week! )

That sounds amazing. Have a great time!

 

[MichiganDVC]

If you don't like it, don't work there.

I get that you're trying to compare what someone does to earn a living to a long weekend vacation to be able to use the "if you don't like it, don't go" retort.

My point remains. IT mess ups cause R-E-A-L problems that actually really affect people in real ways. Losing FPs is not a real problem.

 

[mesaboy2]

I get that you're trying to compare what someone does to earn a living to a long weekend vacation to be able to use the "if you don't like it, don't go" retort.

My point remains. IT mess ups cause R-E-A-L problems that actually really affect people in real ways. Losing FPs is not a real problem.

In the context if a Disney forum, I disagree. Otherwise, no.

 

[mom2rtk]

I get that you're trying to compare what someone does to earn a living to a long weekend vacation to be able to use the "if you don't like it, don't go" retort.

My point remains. IT mess ups cause R-E-A-L problems that actually really affect people in real ways. Losing FPs is not a real problem.

The fact remains that you are paid by your employer to deal with whatever they dish out.

On a vacation you are not taking money in, but sending it out. That changes the balance when you are trying to compare the two scenarios.

 

[clsteve]

Had my district never required that I put my lesson plans and assignments online, I would have continued to do them on paper. And I would have them today. Let's be real, folks: ADRs have confirmation numbers, as do resort stays. The only thing that can get lost or be removed completely are three FP per day. The whole issue of catastrophic failure of MM+ is because of the thought of losing a couple of FP.

And yeah, you're right. It should be more frustrating to be mildly inconvenienced because I lost 3 FP for a day than to lose an entire year's work of work all because I "pay" to go to Disney, but they "pay" me to work. Sorry....vacation isn't that serious.

Losing FP's wouldn't be an issue if there was enough capacity and you could just log back in and get more.

But no - losing FP's means potentially having to redo your vacation - from which Parks on which days,at which times, to ADRs after just spending All those hours getting it right.

You're minimizing the pain....

 

[Suvadoo]

I get that you're trying to compare what someone does to earn a living to a long weekend vacation to be able to use the "if you don't like it, don't go" retort.

My point remains. IT mess ups cause R-E-A-L problems that actually really affect people in real ways. Losing FPs is not a real problem.

Are you sure this was an IT mistake and not yours? After all most computer errors are caused by the users!!!!

 

[MichiganDVC]

Losing FP's wouldn't be an issue if there was enough capacity and you could just log back in and get more.

But no - losing FP's means potentially having to redo your vacation - from which Parks on which days,at which times, to ADRs after just spending All those hours getting it right.

You're minimizing the pain....

If someone is actually feeling "pain" because they lost their FPs, I have an idea. I will go do Disney in your place with NO fastpasses and will try to "suffer" through it.

In return, the "victim" can take a seat at my computer and spend another hundred hours creating and typing lesson plans and then uploading the assignments that go with them to their correct spot on the calendar. FYI- it takes about 20-30 minutes per calendar day to type out the specific directions for each lesson, find the assignments, and upload them properly.

 

[momof2n2]

I had to make up for my infrequent posting this summer (too busy vacationing in Europe... heading out on a 13-night Baltics cruise at the end of the week! ) I thought about using a different analogy, but decided to leave that low-hanging fruit intact on purpose.

Oh jealous! DCL?

( there went my appetite for tacos.
But I use a similar analogy about pee in the lemonade with my kids very frequently)

 

[MichiganDVC]

Are you sure this was an IT mistake and not yours? After all most computer errors are caused by the users!!!!

Hilarious.

Yep, 100% sure. Every year or so, my district decides to entirely change their tech vision and platform based on the whims of whomever is in charge that week. I am on my 3rd school email in the last 4 years. IT already admitted that a lot of the stuff didn't transfer when they tried to migrate our files.
Luckily, I had the foresight to back up all my actual files onto a external hard drive, but all Google docs and calendars are gone.

 

[BuzzinDownToDisney]

Curious what piece of technology on the planet available to consumers works to 100% perfection every single day? Cause that is the standard Disney is being asked to be held to.

 

[Jennasis]

Adorable...how I've missed this!

 

[MaryKatesMom]

And what about a couple of lost tickets? Not being able to enter the park for hours after paying thousands of dollars. Is it acceptable as long as the numbers affected are only 1 in 1000?

To me, that's like Taco Bell announcing they are going to add dog poop to 1 out of every 1000 tacos. So don't worry, the vast majority of guests will have no concern.

Hilarious.

Every single time I try to enter any park. My MB won't work, the rest of the family cruises through. I have to stop and wait for someone to come and reset or refuse to move and keep retrying until it eventually turns green.

I will not be eating Mexican this week.

Best line of the thread. Best line of the entire summer!



If you don't like it, don't work there.

I got it. Everytime someone reports being frustrated about or having IT problem they get that "Just don't go" or this is a "First World" problem.

I agree with Mesa Boy. We are taking about WDW on a Theme Park Forum. We are not at the UN in NYC.

 

[Suvadoo]

Curious what piece of technology on the planet available to consumers works to 100% perfection every single day? Cause that is the standard Disney is being asked to be held to.

I don't think anyone is asking for perfection! I just think guests are expecting more from disney than, " I can't do anything to help you"