GoHerd1028
<font color=red>DDC 172<br><font color=green>"Inse
- Joined
- Oct 9, 2007
- Messages
- 3,523
DD's school handed out certificates for free Personal Pan Pizzas at Pizza Hut to all of the kids that met a certain reading goal, so we went today for lunch. The waitress was just about to the table with a refill on DW soda, when it slipped out of her hand and landed all over DW. Soaked her pants, shirt, and everything on the table. She offered a half-hearted apology and and got us a stack of napkins.
Now, I know it's not Disney World, but don't you think at least the manager would come over and say something? Nope.
When a situation like this comes up, I'm certainly not looking for a free meal or anything, but I think its just good customer service to at least walk over and apologize. So while I'm paying - and disputing the fact that they charged me $2 more for my pizza than what the menu said - I ask the guy if he can at least take off the cost of the soda that was spilled all over my wife. "Oh, yeah, I guess I can do that."
Guess who's never going back to Pizza Hut again.![]()
I agree with Ron here that you need to call corporate!! I am a firm believer that the top brass sometimes needs to know what is going on. I do not want anything from them when I have contacted in the past, but each time I have received a call from HQ wanting more details and apology. For instance....on the way to a Marshall football game once...we walked past Dominos Pizza...on the marquee they the sign to say.."try our browinies they are effing Great!" Now, I was furious that this was placed in an area that kids would read it and ask what it meant...so I called corporate...a few days later they called me and apologized and said that what was on the sign was not something the company approved of...and that the manager was no longer with the company. Now, mind you, I had no intention of anyone losing their job, but sometimes stupidity needs a wake up call!