Ugh, have to vent...
I ordered my Narnia DVD's from Disneyshopping.com to get the 20.00 Gift Card with prepurchase; I got one for me and one for my sister's birthday this Friday. Yesterday I came home from work to find, well, no DVD's. I checked my email for the tracking number and put it in, and it was for a package that was delivered to Fort Lauderdale, Florida on March 1st...odd. Then I see an email with my "20.00 Gift Card"...I open it thinking it is telling me that the GC was shipped seperate from the Movies, but no, its a coupon code for 20.00 off a purchase before 4-17, and there was only one even though I ordered 2 copies of the DVD. So, I call and talk to a guy that tells me that USPS forgot to recycle their tracking numbers, um, okay, and that if my second "gift card" doesn't show up by tomorrow at 5:30 to call back. I then ask why it is a coupon code and not an actual GC and he says he doesn't know but people have been calling to ask all day.
So, I decide to email the guest relations departarment about this and get a response this afternoon that says that the GC is one per person, not one per pre-order like it has been in the past and that if I don't recieve my DVD's in 10 WORKING DAYS to call back. Now I'm angry; before I even ordered the DVD's I called to inquire about the GC's since one is a gift and was told I would get 2 of them, and they was told yesterday that I would get the second one also. I call and get told that it was misinformed and there is nothing they can do about it so I asked to speak with a supervisor. Wil, the supervisor, was kind enough to sort it all out for me and is sending me the second 20.00 GC by snail mail and an additional 10.00 one for the inconvenience.
Anyway, it all worked out but the frusterating thing is that I could have gotten it at work for cheaper and still got the poster, but no GC's and not paid 11.00 shipping. I really wanted the Gift Card though, I had planned to use it at my
Disney Store for Disney Dollars for my trip in June and now I can't. Plus, I wouldn't have had to wait a week and a half to get my DVD's, although Wil told me it should be here by Friday.
Apparently they have had LOTS of calls about the gift card and shipping issues this go-around...
Thanks for letting me vent!