miTnosnhoJ
DIS Veteran
- Joined
- May 7, 2015
- Messages
- 2,205
Today was my 60 day fast pass window for a trip in December. I woke up ready to make fast passes. At 7AM, I started to make passes. At that time FOP was unavailable until the 6th day of our trip. I set out to get FP for that day, only to find that our guests went through fine, but we were declined for having no tickets. But we had the Platinum Plus Annual Pass linked, so we should have been able to make reservations.
I tried everything. I tried restarting the browser. I tried re-linking the APs. (I couldn’t. It said they were already linked.) I finally just made all the FPs for our guests, and decided to call Disney. There was a 45 minute wait, so after five minutes I hung up.
Finally, I thought to use the Chat function on the Help Page of MDE. This worked! The person (Kay) who was helping me at first suggested some simple things to try, but I assured her it was a real problem. She sent me a form so I could send her info about our reservation so she could help further. She was able to see our APs and said they should work. She verified that they did not, and said she would file an incident with IT. Then she personally added some kind of proxy ticket media to our account so that the FP system would work. Then she found us a FOP FP for an hour later than our guests. At my request, she then moved our guests to that same time slot so we could ride together. Then she went through all the FPs I had added for our guests, and added us to them. I will still have to go back and do some cleanup, but we got 90% of what we needed.
I was very grateful for Kay’s help and grateful that the Chat function worked to solve this problem.
Kudos to Disney for that!
I tried everything. I tried restarting the browser. I tried re-linking the APs. (I couldn’t. It said they were already linked.) I finally just made all the FPs for our guests, and decided to call Disney. There was a 45 minute wait, so after five minutes I hung up.
Finally, I thought to use the Chat function on the Help Page of MDE. This worked! The person (Kay) who was helping me at first suggested some simple things to try, but I assured her it was a real problem. She sent me a form so I could send her info about our reservation so she could help further. She was able to see our APs and said they should work. She verified that they did not, and said she would file an incident with IT. Then she personally added some kind of proxy ticket media to our account so that the FP system would work. Then she found us a FOP FP for an hour later than our guests. At my request, she then moved our guests to that same time slot so we could ride together. Then she went through all the FPs I had added for our guests, and added us to them. I will still have to go back and do some cleanup, but we got 90% of what we needed.
I was very grateful for Kay’s help and grateful that the Chat function worked to solve this problem.
Kudos to Disney for that!