Tech Intensive Computer Problem

Virgo10

<font color=darkorchid>Really, this year there's n
Joined
Jul 6, 2000
Messages
10,041
Let's see... about a month or so ago my main computer bit the dust. So I had it wiped clean, got rid of Win98 and had Win XP put in. Everything had been fine until the other day. I got nothing when I turned it on except this message:

Windows could not start because the following file is missing or corrupt.
<windows root>\system32\hal.dll

So I called the place that did the original work and the first thing the tech asked me was did we have a HP printer, more importantly an all in one printer/scanner/fax. Well, wouldn't you know... WE DO.

The Cliff Notes version of what he told me was that without a special new driver, HP Printers and Win XP do not communicate well. In fact, when you hitch up the printer it wrecks your computer.

So now I have to go back and have them do everything over again. They'll also be installing that driver so that this doesn't happen again.

Has anyone ever heard of something like this? It just seems so strange!
 
Can't you just download the driver from the HP website?
 
I would boot up in safe mode, uninstall the printer driver and then reboot. That should get you back up.
 
WDWHound said:
I would boot up in safe mode, uninstall the printer driver and then reboot. That should get you back up.

Good idea but what ever happened won't even let me get in in Safe Mode. The tech at the place I brought it to originally said he's seen this happen 3 other times. The only way to fix it is to start from scratch.

Because of my very limited computer skills (that's an understatement! :rolleyes: ), I probably would take it into be fixed anyway. I was just curious if anyone had ever heard of a problem like this.
 

I have not heard of this before but NOTHING would surprise me in the computer area! At least now we all know..... :guilty:
 


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