tcd call "q" a joke

[rickhasco]

i have been trying to get through to tcd tonight as not received tickets but travel in 11 days time. i waited in the queue for 45 minutes and then gave up. this is not the first time as previously waited 35 minutes. i'm a team leader in a call centre and if our call queue was this high people would firstly be getting sacked for not allocating resources to the times when they are needed, and then people would get recruited to get the q time and call abandonent rate down. sky had a reputation many years ago under their md that if a call was not answered after one ring, people got the chop: bit extreme maybe but seeing as tcd customer services managers tend to frequent this site, maybe they could address the poor after sales service that i and many others have experienced.
rick

 

[LINCLAIRE]

I know how you feel, I too have spent a very long time hanging on the 'phone to them.
I really do think that they either have to take on more 'phone staff or get themselves a decent website.
I filled in all my details to get a price quote on their " website" and it took them a week to reply with an E Mail to me.
So if anyone from TCD happens to be reading this, " TAKE NOTE!!"
Lin xxxxxxxx

 

[galaxy]

I too waited 4 days for a reply from their website and was told to phone them re my enquiry.whats the point of having all this technology if they're not gonna use it? Also, I gave them my no. why didn't they phone me??

Galaxy

 

[kipper]

is thier website up and running .I tried to access this when I got back from my holiday to book for next year and my favourite link did not work and niether did typing in the address. Are they updating it (at last)n or are they having problems.