Of course not, the number of complaints is too small compared with the number of actual pick-ups.
What everyone has to understand is that all towncar companies have to work in harmony with all airlines, and the clients themselves.
Transportation companies (and I do include all major airlines, trains, limo services, and etc...) rely many times on others (and weather, and machines, and people, and and and).
What company is always on time, every time? Why doesn't anyone complain to the airlines when they are late? Because everyone knows they depend on weather, and the "machine" itself.
Towncar companies are no different. Towncar companies are sometimes late not because they aren't good or organized, but because they work in a tight schedule (the results of low rates and unfair competition). Airline delays, customers late for their agreed pick-up time (return trips), traffic, breakdowns, and etc.. also contributes for what they call the domino effect.
If your driver never shows up it's another story. That might be disorganization and the sign of a bad company (if it happens often).
Now please never compare a towncar service (the known ones of course) with a taxi cab. Cabs in Orlando are far from nice, the drivers (in general) don't even get out of the cab to help with your luggage, no extra services (free stops, luggage assistance, meet and greet), and no TOWNCAR!!! I do belive for approximately the same price as a cab I would take the "risk" of reserving a towncar anytime...
Regards to all......
