kiford
DIS Veteran
- Joined
- Nov 9, 2012
- Messages
- 4,770
Especially those that have "participated" over a longer period of time - Disney has been "declining by degrees" meaning that the service provided today is a little (hardly noticeable) than last year, and the year before and the one before that, etc. So that over time you really notice that you are paying a lot more and receiving a reduced experience. That's why "they don't care" that the long time people drop away, because of all of the new people taking their "places" are very happy about their first (or second) trip to the parks or on the ships.
That may be some people's experience, but certainly not ours (just completed our 10th and have a placeholder for a future one). We may or may not be the norm but do we have friends who've cruised even more than us on DCL and are still quite happy and have placeholders for future ones as well. Are there some things that are inconsistent from one cruise to another - yes, sometimes. But not to the point that I'd say that there's a pattern of decline and that's probably true for any service industry. I'd say that, in my personal experience, they've generally improved over time as they've become a more seasoned cruise line. I haven't personally found the food quality to be declining and I'm seeing a lot more options than previously. But that's to personal tastes obviously.
According to everything I've read, and heard onboard during the Gold/Platinum event, numbers of repeat cruisers and numbers of repeat cruisers with a lot of cruises are a fairly high percentage of passengers and is remaining steady so I'm not sure that it's entirely true to say that a lot of long-time cruisers are dropping away. Yes, eventually they will probably reach that point and will then have to re-evaluate pricing and/or offerings but they're clearly not there yet. You also have to take into account that, because of the price and the fewer number of ships, they aren't under as much pressure as other cruise lines to keep the ships full, thus are under less pressure to reduce prices quickly. We'll see what happens when the new ships are launched. If they go to totally new places (fingers crossed!!), it may not impact occupancy rates.