Super help from Delta

[corpcomp]

I know, that sounds sarcastic right?

I received an email Notifying me that my flight on Friday has been canceled. I called my SkyMiles rep and during the call heard a recorded offer to do everything by text which I accepted. The phone wait would’ve been 30 minutes and a text would obviously be much easier.

I received the text and explained all of the issues that I was having with my flight canceled and asked if they could rebook me for the following day. I was able to extend my stay at Disney one night through to Saturday and to my total shock and surprise the Delta Rep immediately came up with flight options on Saturday and booked me in an upgraded seat. Totally solved the issue in minutes. I was in shock. Now I can have dinner in Disney Springs and enjoy what might have been a difficult night. The downside was the Budget told me that that extra day would cost me $400 for my Kia intermediate. So driving the car back to MCO on time, taking Mears back to Disney. The car only cost me $350 for the whole week. But I will never accept a Kia again. And it took Two hours in-line to get the thing, pre checkin was not working. One woman screamed her head off because they gave her a grey SUV and she demanded a white one. WOW

 

[CarolMN]

Wow! That is a surprise. Glad it all worked out to you.

Going to move this to Transportation so more posters will see it.

 

[sam_gordon]

I generally have pretty good luck with Delta customer service. My favorite story (and it was over a decade ago)...

We were booked in/out of an airport 90 minutes away (it saved ~$50-100pp IIRC). Delta contacted me about a week out saying they had overbooked and would we mind changing flights (at no charge of course). I asked if they'd be willing to move us to our local airport (~40 min away). They checked with a supervisor and said "yes".

 

[KPeterso]

I had a good experience with using the chat feature on the Delta app when I had to work on changing our flights in September due to Ian. Very easy and so much better than sitting on hold waiting to talk to someone. Ended up on the first flight back to my city on the Friday when the airport re-opened. So only delayed 1 day coming home.

 

[SirDuff]

I know, that sounds sarcastic right?

I received an email Notifying me that my flight on Friday has been canceled. I called my SkyMiles rep and during the call heard a recorded offer to do everything by text which I accepted. The phone wait would’ve been 30 minutes and a text would obviously be much easier.

I received the text and explained all of the issues that I was having with my flight canceled and asked if they could rebook me for the following day. I was able to extend my stay at Disney one night through to Saturday and to my total shock and surprise the Delta Rep immediately came up with flight options on Saturday and booked me in an upgraded seat. Totally solved the issue in minutes. I was in shock. Now I can have dinner in Disney Springs and enjoy what might have been a difficult night. The downside was the Budget told me that that extra day would cost me $400 for my Kia intermediate. So driving the car back to MCO on time, taking Mears back to Disney. The car only cost me $350 for the whole week. But I will never accept a Kia again. And it took Two hours in-line to get the thing, pre checkin was not working. One woman screamed her head off because they gave her a grey SUV and she demanded a white one. WOW

Given that MCO has closed operations on Friday (I think), check that both the Budget office there is open and that Mears is operating.

ETA - closure starts today, but may still be in effect on Friday (or might not).

 

[pryncess527]

That’s awesome

I love Delta, they always take good care of me.

 

[sam_gordon]

Given that MCO has closed operations on Friday (I think), check that both the Budget office there is open and that Mears is operating.

ETA - closure starts today, but may still be in effect on Friday (or might not).

The last thing I saw was reopening at Noon on Friday, but I'm sure that's tentative depending on damage.

 

[Mrs.AMC]

I've had great success with Delta Text, till it failed horribly. I still like it more than I don't.
I'll just never trust them to apply credits correctly again. That one I will do by phone, even it is means hours on hold
Was a costly error for me on their part, which they apologized for mind you, and said they would better train their agents but did me no good otherwise.