I would suggest asking to speak with a supervisor at the agency. Changing your hotel ressie (at least in the US) does not cost any additional money unless you would be upgrading. And the lowdown is that AKL guests are being transferred at no additional cost to them to other deluxe resorts, but not all guests will be affected. So it's a toss up. I know there are guests who are going to wait it out and see, and others are hoping for that phone call so they can switch. I'm trying to see if the two other agents I work with have had anyone stay at AKL recently and what the construction impact was for them.
Good luck!
Thanks! Thay are more than willing to change my hotel res to anything I want for a price $1900 for GF and $1600 for Poly. I don't see why I am the only one that should have to pay to move to either of these hotels. Many others have been moved to these hotels, which I know is a huge step up from AKL, at no charge
.
I feel for you, Summer, I'm in almost the same boat as you are, except my check-in date isn't until Sept 14. I don't want to see any construction or hear its presence at the resort either, and I wish we could be moved. But we are stuck there, as we cannot afford to change resorts and lose our Free Dining. I'm just hoping that it will be confined to another part of the resort by the time we check-in, however it doesn't seem like you'll be receiving that luxury since you're checking in during Aug. Have you visited your TA's office yet? Better yet, you could do a 3-way call with your TA and Disney, that way you can express your wishes to the CM with your TA's cooperation.
I am definately thinking of going in to see my TA tomorrow, sitting with her until this is resolved. She is off today, but I am considering calling the manager and telling her how I feel. I really hope you get some pixidust and aren't disturbed by the construction.
I agree that a three way call is the best route. Your tour operator sounds like a goofball.
I'm beginning to think this myself actually, a 3 way call may be an idea, but I think i'm going to call the manager today, I can't stand not knowing. AND I was supposed to get another call last night, did it come?, did it hell
thats good news.
I have been at the all stars before and seend the
dcl bus pick up
Apparently the DCL transport no longer picks up from All Stars, i asked this question on the cruise forum and I seemed to get mixed messages, I guess I'll just ask my
Dreams Unlimited, I hope they know.
Hi Summer,
I had exactly the same problem but with Virgin when they first announced the construction. I called them as I was concerened and they claimed to not know anything about it. I've now finally received a letter telling me about it but they are not offering to move us at this stage. If I wanted to they would charge more. Hopefully by Nov/Dec most of the main house work will be done, I'll be so disappointed if I'm effected by it and my DF will be disappointed if we don't stay there as he really likes the whole AKL style.
Please keep up updated and fingers crossed for you
My DF is really disappointed, I intended to upgrade to the Savannah as a surprise when we got there, if we didn't get some extra pixie dust and get upgraded anyway. I told my TA this too
This is why I don't feel The WL is an even trade. Hopefully by the time you get there, you will not be bothered by it, but keep your ears open.
Hey Summer,
Okay, as a complainer - I mean, solicitor - I can tell you that talking to your local TA is not going to get you very far, or if it does it will be sloooowly and painstakingly frustrating. What I would suggest is to draft a letter, setting out your concerns and the fact that this is your wedding and honeymoon, etc, and that your dreams are being shattered, that your stress levels are already high and how you had entrusted your dreams to this travel company, and really lay it on how disgusted and heartbroken you are that this perfect time is going to be ruined for you, and make sure you write down each time that you have called and tried to get this sorted, and how amazed you are that THEY were not aware of something (the AKL reconstruction) that you, someone NOT in the travel industry, was aware of, despite this being THEIR business, not yours. Emphasise that you are SO close to your departure date and far from being on cloud nine, you are terribly despondent and feeling very, VERY anxious.
Then make three copies. Get the Head Office Address for your Tour Operator, send them one, send Watchdog one and send your branch one with "cc.Head Office, BBC Watchdog" on the bottom of it, so that they are aware of just who you are contacting with your story.
Make sure you send your letters recorded delivery, especially head office, and address this one to the Chief Exec or the MD, whomever it is. You can find this out here on the net, no problems.
I get really annoyed that people in the travel industry here in the UK very often forget just how precious our holidays are to us, let alone our weddings abroad. Our customer service can be dismal and we don't deserve to spend money with people who do not warrant our trust in delivering what they state that they can.
Sorry for ranting, I am just so upset for you. If you need any help, let me know. I would be happy to draft a disgusted letter for you!
Thanks so much for the offer and it's nice to hear from someone in the legal field, as a law student I didn't really know where I stood in this. I do feel so let down by my TA, I am 40 days from departure and I am stressing so much about this. We saved for ages for this honeymoon and our total is coming in at £10,000 ($20,000 approx) at least. Going to the AKL was a dream of mine and DF, this is our first trip to WDW and we have never stayed on property before (been to
Disneyland several times) so we are so excited about this, or rather were. Now I am stressing about our accomodation when I really shouldn't be. I feel like I am becoming bridezilla, but am I wrong for wanting my wedding/honeymoon to be as perfect as it can be? You are right this is their job, and they should be helping me resolve this issue. I will speak to the manager today.
First of all, your wedding dress is gorgeous! Second, I like the pirate outfit from your first post, the first one on the left.
As to the construction at the AKL, I would contact your
travel agent and explain to her that you called Disney direct and they told you of the construction, then ask her/him to call Disney direct to confirm. Then, I would make sure you're moved. From what I'm hearing, it's going to be quite inconvenient to be there during the construction and you don't want to have to deal with that during the honeymoon you're paying a lot for. You will also love the CBR. We just came home from there in June and that's our favorite. If they do move you, the Polynesian is my dream hotel. If only I could get my husband to open his wallet a bit more...LOL. Maybe when we do our vow renewal. Hope it all works out for you with the travel agent. Keep us posted.First of all, your wedding dress is gorgeous! Second, I like the pirate outfit from your first post, the first one on the left.
I am speaking to management today and explaining that Disney are willing to move me to any hotel I request, as they have done for others.
I must admit The Poly was my choice too, I did look into booking that but I couldn't justify the cost, not with everything else we are paying. Glad to hear the CBR is great too. Hmmm, it seems most people prefer the frst costume, but shipping is expensive $50.00.
To be completely honest I would rather stay at AKL than move completely to WL. Having researched The WL, although it is a beautiful resort, the restaurants don't appeal and the transport seems to be an issue, granted the location is better, but I really did want to stay at AKL. If I take WL I will be already disappointed as I don't really want to stay there for 7 nights. The Poly/GF, well of course I would do 7 nights here, as I looked in to staying here anyway. I'm thinking of refusing the move to WL. I have reservations at Jiko, Boma and were planning on eating at The Mara for 5 breakfasts. I don't really know what to do now, I feel so deflated.
they agreeed to move me. However they will not move me until they have paperwork from Disney which apparently is on the way. So I have been told they can move me to The Wilderness Lodge, while I love the look of The Wilderness Lodge and the location. DF does not like any of the restaurants, well they don't appeal to him, so when it comes to breakfast we'd be screwed. Unlike AKL we loved the restaurants there and planned on having many meals there.
Those were the days... no sleep, constant stress, ha ha ha. I don't think I slept during my LPC! Anyway, if you don't get any joy when you go to the TA, then I really would write to their head office. I never bother complaining to store staff anywhere, as they have no financial interest themselves in helping you, whereas at the top of the "food chain" they actually have a reputation at stake and once you've written to "the boss" then it's very hard to be ignored. Seriously, I would be writing my letter today and posting it first thing. You deserve the best possible wedding in the world - don't let what appear to be carefree staff ruin your special time. Big hugs to you anyway, I know how you must be feeling 
ixiedust:
