On the Dis video review Pete mentioned that they had asked their server about getting more apps. He reports that the server said yes. But that was opening night and who knows if you might get the same response with a different server on a different night. They didn’t actually get extras, as they asked after their meal was over for future reference.I would imagine not because it is not AYCTE. Never hurts to ask though.
Completely unacceptable.We went on the 2nd day they were open. We did not have a good experience at all. I should have known when our server came to our table and said that he worked at Artist Point before it switched to the Snow White dinner and he was very upset b/c he likes to be the center of attention, and now with Snow White there he can't be the one everyone is focusing on. I thought he was joking, but he never cracked a smile, and it only went downhill from there. Our dinner took 2 hours and 20 minutes, and that's only b/c we got tired of waiting for the food and had to ask other servers to bring the dessert, otherwise there is no telling how long we would have waited. It was very disappointing, and my husband absolutely refuses to go back. I enjoyed the prime rib, but my son had the kids grilled chicken and it was so dry I couldn't even cut it. He ended up eating all the beef off my plate. Our server never came to our table, so we couldn't even get my son a different meal. My husband and other son had the Snapper and usually love all fish dishes, but neither liked the snapper here.
When we were there, you had tables that were making pictures of absolutely everything and those that were videoing the entire meal. I think that the servers and managers noticed this and focused on these tables thinking they were bloggers or doing reviews and wanted good reviews. Our table and the table behind us got horrible service. The 2 ladies behind me were actually crying as they were trying to figure out their checks b/c our server (we both had the same guy) had taken their $500 gift card and drained the whole card. He kept telling him that there was nothing he could do. I think he was trying to avoid their table, so he never came back to ours.
I have sent an email and haven't heard back yet. I tried to find a manager but couldn't find one after they got done with the other table's issues. Honestly my husband was so over that dinner that he didn't care at that point. We just all wanted to leave so bad that they wouldn't even let me finish the dessert. I really wish there was a way to tip the poor server that had to bring us all the different courses. He was really nice and very understanding.Completely unacceptable.
At no point should he have considered himself the center of attention - the customer is!
Did you speak with a manager before you left? You should have asked one of the servers you asked for dessert to have him come to your table. If you have your receipt that can track your date/time/table - I would still send an email.