Spring Direct Incentives 2/9-4/27

[airjay75]

Has anyone ever had add-on incentives denied because the purchase wasn’t made within the 7 days of the member update?

There have been multiple reports of this recently from others on the boards. Seems to potentially be a new policy. Did this just happen to you? I'm sure everyone would enjoy hearing the details.

 

[bimmertt]

There have been multiple reports of this recently from others on the boards. Seems to potentially be a new policy. Did this just happen to you? I'm sure everyone would enjoy hearing the details.

Today is day 7 for me and I have not heard back from my guide despite phone call and email. Just curious if they are strict on the 7 days.

 

[maui22]

Today is day 7 for me and I have not heard back from my guide despite phone call and email. Just curious if they are strict on the 7 days.

Sometimes guides have the day off or are on vacation. If you leave a message or email that you want to purchase, they will honor it.

Basically, they need a record of you saying yes to purchase (when a guide is unavailable).

 

[airjay75]

Yep, if you have left a voicemail and sent an e-mail confirming unequivocally that you would like to buy X number of points at Y resort, you should be locked in. My guide explicitly says that in her VM.

If you have questions you want answered before day 7 goes by before you decide what you're doing, I would call member services and find someone to talk to.

 

[bimmertt]

Thanks, I did state my intent to purchase in the email. My guide should be working but maybe something came up.