And don't buy into the whole "it takes time to move up through the corporate structure". That's BS. If Disney is taking a long time to do something, it's because Disney WANTS it to take a long time. Disney is the master of the slow walk. Guest lawsuits, labor negotiations, land and tax negotiations (just ask Anaheim), you name it. Disney moves at Disney's pace. Conversely, if Disney perceives a potential corporate threat, adverse market condition, or negative PR situation, they move at the speed of light.
The "remedy" to the annual pass sales situation was no further than a phone call away, and I am positive that the person charged with dialing that phone has been well aware of the situation for some time now.