So our "guide" snapped at us today

[Nigel8600]

I guess I don't understand your post. Do you tip a server who is rude to you? Would you buy an expensive electronic item that was tied to commission from some place that was rude when you knew you could buy it elsewhere and get good service?

What if we looked at it this way?

You buy a bottle of wine and the waiter brings you a better more expensive bottle to the table. He assures you that he made a mistake and already opened it so you won't be charged anything extra. You drink it and you call the waiter back agin and tell him that you want it in writing that you are not going to pay extra for the more expensive bottle. They get snippy with you because they already told you personally don't worry about any extra charges.

 

[Mike©]

Never look a gift horse in the mouth or keep asking the giver " Are you sure, are you sure?, are you sure??? ".

 

[acejka]

What if we looked at it this way?

You buy a bottle of wine and the waiter brings you a better more expensive bottle to the table. He assures you that he made a mistake and already opened it so you won't be charged anything extra. You drink it and you call the waiter back agin and tell him that you want it in writing that you are not going to pay extra for the more expensive bottle. They get snippy with you because they already told you personally don't worry about any extra charges.

That is a good attempt at a trying to put into perspective, but its still pretty much apples to oranges. The wine has already been comsumed. I won't be using these points for months to come. If I was going on vacation next week and I could see that I wasn't going to have someone yank these back from me I wouldn't really care as much.





The bottom line is, there is a paper explaining the devloper points that gets signed in the packet. That is all we wanted to know. If she didn't know the answer all she needed to say was, I can't answer that, member services can. The attitude was completely un-called for. We didn't threaten her with cancelling, we never even spoke about cancelling with her.

People always complain that they see guests treating the CMs rudely, but they never see the other side when a CM treats a guest rudely. The same respect needs to be given to both sides. We were not rude to her, she had no right to be rude to me.

As I've mentioned in the PM's to others, if I was at WDW right now, I would have cancelled and come back for a different CM, its harder to do this through the mail. I don't care if I wouldn't get the 100 dev. points or my same reservation. We aren't in a line of work that can hold us back from travel, with 4 weeks paid vacation each, I can pretty much take whatever is available whenever. I am very flexible. We signed without originally getting devloper points, so if I didn't get them, I would only be abck to my original terms-no real loss to me- I would have gained something nice, but I agreed to not having it to begin with. Since I have to do this through the mail I am kind of stuck, because it is a hassle. I am just going to complain to her supervisor and member services and hope someone will have a talk wtih her.

I don't think anyone should make a sale after being rude. I wouldn't buy a house, a car, rent an apartment from someone who's been rude, why would I buy a DVC, I won't stay in a resturant with a rude server even. If she gets our sale after being rude to us, she knows that she can still make sales after being rude. If her sales start to slip then she might realize that she needs to work on being more polite.

 

[rsinj]

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[acejka]

I knew that was going to happen so I came back to clarify....

If they were given to me by this guide, fine I am happy I got them I want them. I still don't like that she was rude.

If I cancel and do what I believe is right, and I can't get them back, then I don't really care if I get them back. I wasn't supposed to have them, and from step one I was told no. It's not that all of a sudden I got them.


I just don't want some horror story of a reservation cancellation at the last minute since I am not supposed to have them. It is one thing to cancel on my own and have to start from square one right now, but to have them taken away say 2 months from now when it was almost time to travel and nothing else is available is a totally different story. My original vacation was planned without them and I still had points to bank and I am ok with that. I just want to know and plan now and have my reservations set in stone.

I hope that is more clear for everyone.

 

[rsinj]

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[CarolAnnC]

Well our guide must have had a bad day, because after my husband asked two questions about the developer points, she proceeded to say " I know you want to cancel, and you've been wanting to so you might as well just cancel."

My husband didn't even know what to say to that. He is really mad right now and does want to cancel because he feels that is bad service. He hasn't said anyting about cancelling to her and hes not sure exactly why she would say that. She's been nothing but nice until today.

Sorry, but I do not agree that the Guide was "rude" as has been stated here many many times on this thread. Without hearing a tape of the whole conversation, one must take just this out of context and make a decision.

I see a salesperson trying to determine if a sale is going through or not. Perhaps she could have used a better choice of words, but since you say she had been nothing but "nice" except for that, well cut her some slack.

The world is full of rude people and you cannot let it ruin your major decisions in life. Just learn to ignore what you perceive to be rude and get on with purchasing your DVC if that is what you still intend to do. JMHO.

 

[jdg345]

That is a good attempt at a trying to put into perspective, but its still pretty much apples to oranges. The wine has already been comsumed. I won't be using these points for months to come. If I was going on vacation next week and I could see that I wasn't going to have someone yank these back from me I wouldn't really care as much.

If you already have a reservation, then you are, depending on how you look at it, using those points.

The bottom line is, there is a paper explaining the devloper points that gets signed in the packet. That is all we wanted to know. If she didn't know the answer all she needed to say was, I can't answer that, member services can. The attitude was completely un-called for. We didn't threaten her with cancelling, we never even spoke about cancelling with her.

People always complain that they see guests treating the CMs rudely, but they never see the other side when a CM treats a guest rudely. The same respect needs to be given to both sides. We were not rude to her, she had no right to be rude to me.

As I've mentioned in the PM's to others, if I was at WDW right now, I would have cancelled and come back for a different CM, its harder to do this through the mail. I don't care if I wouldn't get the 100 dev. points or my same reservation. We aren't in a line of work that can hold us back from travel, with 4 weeks paid vacation each, I can pretty much take whatever is available whenever. I am very flexible. We signed without originally getting devloper points, so if I didn't get them, I would only be abck to my original terms-no real loss to me- I would have gained something nice, but I agreed to not having it to begin with. Since I have to do this through the mail I am kind of stuck, because it is a hassle. I am just going to complain to her supervisor and member services and hope someone will have a talk wtih her.

I don't think anyone should make a sale after being rude. I wouldn't buy a house, a car, rent an apartment from someone who's been rude, why would I buy a DVC, I won't stay in a resturant with a rude server even. If she gets our sale after being rude to us, she knows that she can still make sales after being rude. If her sales start to slip then she might realize that she needs to work on being more polite.

So if you buy something, and after the sales closes, that person you dealt with is later rude to you, you would return it just so that they lose the sale? Regardless of how helpful or wonderful they were during the initial transaction?

Dunno, seems spiteful to me. Everyone is entitled to a bad day. I don't excuse them being snippy with you, that's just wrong and Disney tends to be held to a higher standard in this regard. But, as others have said, there are several sides to every story.

You are well within your rights to cancel. Just from reading this thread as a third party, I can tell you my response would be, "Fine, just cancel and re-buy from someone else. Especially since you don't seem to care about the developers points you were so worried about not getting in the first place." *shrug*

 

[rsinj]

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[nickspace]

With what judgment you judge, you will be judged; and with the measure you use, it will be measured back to you.

Matthew 7:2

 

[CarolAnnC]

With what judgment you judge, you will be judged; and with the measure you use, it will be measured back to you.

Matthew 7:2

Don't see any "judgement" going on here from any of the varying opinions presented by posters. We have a discussion ensuing from the OP presenting a situation that draws different viewpoints, which we always encourage here on the DIS.

Now back to our regularly scheduled programming......

 

[brack]

To look at this in a different direction .... I would hate to work in this kind of sales. Some of us most be very difficult clients.

BTW .... my Guide (Ken) has been geat to work with.

 

[Lynn5700]

I'm sorry you feel that way..I say don't sweat it,life is too short there are bigger things in life to worry about.I say cut her some slack..she could have been having a bad day and sometimes you just can't help it,people say things the wrong way and may not mean it. If you want to switch after all of this then deal with another guide,no biggy. I would be upset if the girl like really spazzed it,did she scream or just say it in a sarcastic way? If she like freaked big time then talk to a manager if it will make you feel better. I say let it go and be happy You have DVC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You will get the developer points in your contract,ours were in there so don't worry. Congrats on buying.....we are using our developer points in Oct at SSR can't wait!!! I hope you enjoy your trip!!!!

 

[LFamilyFromMN]

In response to comments in this thread about waiting for a PIN to be sent to you to be able to use the online web site...

We recently purchased DVC at AKV, 160 points, have not received any papers in the mail yet, we did get an incentive of Developer points....

Our very helpful guide arranged a reservation for us as we requested during the purchase discussions, in September when we already had planned a trip. She told me to call into Member Services to verify the reservation would be completed. Since it was after MS hours at the time we talked, I called the next day (with my member number noted).

While I was on hold waiting for MS, I heard the messages about using the online web site. I tried to access the site while on hold but needed further set up besides my number to be able to get logged in. When talking to MS about my reservation, I asked about being able to log into the member web site.

After we completed our transactions, MS transferred me to another area and they then helped me set up my online access. I was looking online at my account information before the phone call ended. I saw that the developer points that were promised to me were listed under a separate category, I believe it was Transferred In points. Hope this helps, if you want that online verification right away, call and ask for help getting set up, no reason to wait...

 

[WolfpackFan]

Just a suggestion to OP - have you considered just calling the guide back and saying -

"We don't really like how things were left when we last talked. We feel you were rather rude to us and we just want to make sure that this isn't an indication of what future service we might receive from you when we do addon's. We're not sure how you got the feeling we have been wanting to cancel. That's is not our intention at all."

And just see what she says. I bet you will immediately get an apology pretty quick and she will respond to whatever it is you want her to do. If not, just ask for her supervisor and ask that your guide be changed. It's very simple IMO. Don't spite yourself just because of one bad guide, they are out there. And certainly don't cancel and repurchase, that is just a huge waste of paperwork.

FWIW - Our first guide was terrible. He was very pushy and forceful in trying to get us to sign on the spot for our first visit. Told us we were making the biggest mistake in our life by not signing then. A year later we made an appt. to meet with him again and he couldn't even be bothered to be there or let anyone know even we had the appt. Another guide met with us though and she was wonderful and made the sale. Unfortunately our first guide got the commision. It never crossed our minds to cancel because of that though. We never heard a word of thanks or anything from our first guide for the sale. Thankfully he finally left DVC and the second guide become our current guide (Karen Guyder) and she has been great. Everytime we stay at WDW or HHI she gives us a call and asks if there is anything she can do for us.

 

[MEK]

Just a suggestion to OP - have you considered just calling the guide back and saying -

"We don't really like how things were left when we last talked. We feel you were rather rude to us and we just want to make sure that this isn't an indication of what future service we might receive from you when we do addon's. We're not sure how you got the feeling we have been wanting to cancel. That's is not our intention at all."

And just see what she says.
.

I agree with this. Not to be mean, but you have too much of your ego involved in this. Just wait till you have kids - this will seem so trivial.

 

[ClarabelleCow]

I think I read most of this, I really don't see how what the sales person said would cause a cancellation of a contract - but my question is did the op only purchase 100 points as a first time buyer? If so how did that happen? I thought the minimum was 160?

 

[nittany89]

We received our PIN# the same day we made our deposit. Maybe you can call and ask for it, so you can verify the points. Our developer also show on our account (but don't say developer) and our reservation using them also shows.

 

[DVCLiz]

I think I read most of this, I really don't see how what the sales person said would cause a cancellation of a contract - but my question is did the op only purchase 100 points as a first time buyer? If so how did that happen? I thought the minimum was 160?

There is apparently a special promotion going on that allows first time buyers to buy 100 points at AKV.

 

[rynosmom]

So my husband called our "guide" today to see if there was some kind of paperwork that we could get stating our devloper points, for fear of WDW deciding, "well, you weren't supposed to have the devloper points, so we are taking them back" and we already have a ressie made under the devloper points so I am really scared that will happen.

Well our guide must have had a bad day, because after my husband asked two questions about the developer points, she proceeded to say " I know you want to cancel, and you've been wanting to so you might as well just cancel."

My husband didn't even know what to say to that. He is really mad right now and does want to cancel because he feels that is bad service. He hasn't said anyting about cancelling to her and hes not sure exactly why she would say that. She's been nothing but nice until today.

Maybe he or she just had a bad day but when you are in the customer service industry and you are getting a commission you really need to keep your attitude in check. We were really lucky with our guide she really had a tough sell with my DH and we were on the phone for days. She hung in there with us until DH was finally sold.