- Jun 21, 2018
I just needed to vent and figured you all would understand, lol. We were originally booked on Anthem March 29. We had to cancel about a week before they ended up shutting down all cruising, because my husband is a healthcare worker and was given a strict no-travel order from his hospital. We missed the chance to refund by a week, but after the hospital supplied a letter they gave us a 100% FCC (of course it went to 125 a week later, but... them's the breaks). We rescheduled for Oasis August 23, and used the certificate and spent 2000 more because we lost kids sail free and the cruise was just more expensive. Now, of course that cruise is also canceled. So, I just called RC and asked for a refund for all of it, which I knew I wouldn't get, but they not only said no, they said the FCC still expires Dec. 2021, not April 2022 like the ones they issue now. With my husband's schedule, and the fact that Covid is not going anywhere anytime soon, there's no way we can go in 2021. We were considering spring break 2022. So, RC is just taking $3000 from me. I asked to speak to a supervisor, and waited, and finally got through... and then they hung up on me. So now I'm back at the beginning of the wait trying to speak to someone and get transferrerd to a supervisor. I am NEVER a "let me speak to your manager" person, even if it's to my own detriment, but I feel like I can't afford to just give up 3000. I can't stop thinking that if we had waited a week to cancel we could have just gotten a refund, but we had no way of knowing they would cancel. Sorry I'm completely ranting, but I needed to vent. Anyone having an easier time with newly canceled RC cruises?