After my husband died, I had several accounts I wanted changed to my name and to be automatically paid by my charge card rather than his card which I was getting ready to cancel.
Here was my conversation with the cable company....it went on for 25 minutes:
Me: "Hi, this is ______. My late husband had our cable in his name and it was automatically being billed to his charge account. I'm cancelling that charge card and would like it to be billed to my charge card and put in my name."
Them: "I'm sorry. Only the primary account holder can make changes."
Me: "Well, he's dead. He can't make the changes. I can send you a death certificate if you'd like."
Them: "I'm sorry. For the safety of your account, only the primary account holder can make any changes in the account."
Me: "The PRIMARY ACCOUNT HOLDER can't make any changes. He's dead. Do you understand dead?"
Them: "I'm sorry for your loss, but our procedures require that only the primary account holder can make any changes in the account."
Me: "OK then, cancel the account."
Them: "I'm sorry, but only the primary account holder can cancel the account."
Me, losing it at that point: "HE'S DEAD!!! HE'S IN THE GROUND! HE'S IN HEAVEN! HE CAN'T CALL YOU FROM HEAVEN!!! HE CAN'T CANCEL ANYTHING!! HE'S BEEN CANCELLED!!!!"
Them: "I'm sorry, but....."
Me, really over the edge: "WILL YOU SHUT THE F**K UP ABOUT YOUR PROCEDURES AND GET ME SOMEONE WHO CAN HELP ME???"
Supervisor comes on the line: (Well, we'll cut this short and say that the whole thing started over again.)
Me, calming down and thinking straight: "What happens if you bill the charge card and the charge card has been cancelled and you don't get paid?"
Supervisor: "Well, we will suspend the account."
Me: "Well, great then. The card is being cancelled on Monday. You'll never receive another payment from that charge card because it won't exist in two more days and we won't be having any more problems, right?"
All of a sudden, the supervisor found out that he could indeed switch the account over to my name and my charge card. Wasn't that amazing?
Oh, and yes indeed, I did have to get him out of jury duty three years later.