Should we call CRO about a price difference for our upcoming reservations?

[CR Resort Fan 4 Life]

The only thought I can add here.. is the confirmation is the document I would go by -- NOT the online 'look at your reservation' thingy..

That's buggy as crap. If your confirmation has a rate quoted... and they haven't sent you a new confirmation.. I think you have every reason in the world to be charged the rate on the initial confirmation.

The other note to think about is they are getting the website ready for the new rate structure and I bet it's going to be very buggy for the next little while.. so to confirm ANYTHING ... I'd call CRO.

WDW and WWW just don't ever seem to get along..

Summary: To answer the question in the title of the thread --> YES!

Knox

Knox thanks for that information and you finally said what I have been trying to say. Since we have not been sent a new confirmation we think we should be paying the rate per night that they told my Dad over the phone, when the reservation was made and that is something I told my Dad to tell them. Like I said before we did not try get away with anything in terms of saving money per night. My Dad said there would be 3 adults for both reservations and he was told the Value rate that is listed on the disneyworld.com website.

 

[DVCconvert]

For fun I decided to look up my families reservations for the Contemporary

That's because we have not called CRO yet to find out about this.

That is the problem we are having. The confirmations we got e-mailed and mailed to our house by WDW say different rates then what it says on their website when I look at our reservations online. When I subtracted the cost per night on the website to what is on our confirmations that we got months ago, it came out to $25.00 more per night on each reservation.

I'm confused.
Are you or not actually going to WDW?...you said you looked up pricing "for fun" ???...IF you're going and $25 bucks is a big issue, I'd suggest you try to frame that with the prospective that $25 in WDW amounts to about 1 counter service meal, a bottled water and a very 'cheap' trinket sold in a gift shop.

 

[CR Resort Fan 4 Life]

I'm confused.
Are you or not actually going to WDW?...you said you looked up pricing "for fun" ???...IF you're going and $25 bucks is a big issue, I'd suggest you try to frame that with the prospective that $25 in WDW amounts to about 1 counter service meal, a bottled water and a very 'cheap' trinket sold in a gift shop.

Yes we are going to WDW and I said I looked up our confirmations for fun on the disneyworld.com website. I know it sounds like $25.00 is not a lot of money, but the principal is we were quoted a different rate then what is shown when I see the confirmations online. Going back to what Knox said if they have not sent us a new confirmation with those rates per night, then we should expect to pay the rates we were told when we made the reservations.

 

[DVCconvert]

but the principal is we were quoted a different rate then what is shown when I see the confirmations online.

well then, if that is how you feel, perhaps you should call CRO an insist that that is the rate you are charged and see what they say. If you hold that the rate 'quoted' on the website is controlling, why not ask CRO to match it?

 

[CanadianGuy]

IF you're going and $25 bucks is a big issue, I'd suggest you try to frame that with the prospective that $25 in WDW amounts to about 1 counter service meal, a bottled water and a very 'cheap' trinket sold in a gift shop.

Yet in fairness, the OP was talking about 25$ a night. Twenty five a night x let's say.. 8 nights.. 200$. And that may well be a very nice dinner out for two..

Or almost 50% of next years AP.

And if in fact Disney 'caught a mistake' -- I think the onus is on them to correct that with the customer as well. Personally, I really do track this to 'wonky website' issues.

And for clarity, the OP is saying that the original rate they were quoted and then booked with CRO is 25$ LOWER than the amount they are seeing in their online confirmations.. But yet, their original EMAIL confirmations show the correct rate.

We won't know till someone calls. (hint hint)

Knox

 

[CR Resort Fan 4 Life]

We won't know till someone calls. (hint hint)

My Dad said he would call on Monday from his office.

 

[DVCconvert]

And for clarity, the OP is saying that the original rate they were quoted and then booked with CRO is 25$ LOWER than the amount they are seeing in their online confirmations..

Ahhh...okaysie....I didn't understand that...of course, in a way...that leaves me even more confused, as it might seem to some like standing up in a theatre to yell there is no fire....but...I'm dumb like that.

 

[BroadwayGirl]

Prior to October 2006, Disney's reservations system automagically showed the CMs booking the reservations the per-night price with the additional adult fees already included. When Disney upgraded their system back in October, the per-night rate showing to the CMs no longer included the additional adult fee; however, the total amount for the entire stay still includes the additional adult fee. So check the TOTAL reservation price on your most recent confirmation and the online listing. They SHOULD be the same unless of course you have modified your reservation since the most recent confirmation was sent. For example (and for simplicity I am ignoring tax), if the per night rate is $350 based on double occupancy and you have 3 adults staying for 2 nights the per night rate would say $350 but the total for the stay would show as $750 to reflect the $25 Extra Adult fee. I suspect this might be what is causing your confusion since your previous visits likely were booked before the systems upgrade.

 

[BabyFu18]

I will say, until you are given new confirmation papers I'd go by the total that was on your confirmation you got in the mail. Even if the price is different and it is because they are adding the extra adult charge to the room it should be something CRO can easily tell you yay or nay on.

I've been to Disney before with 3 adults and sometimes we were charged for the extra and sometimes we were not, I think it depends on the CM and I guess the way they put the reservation into the system (and/or the CM checking you in).

It's not a huge deal, but I understand that you want to know for sure your total (with or without the extra $25 a night) before you go so hopefully you can get it sorted out and explained correctly.

 

[kaytieeldr]

Still we feel we should be paying the rate per night that is on our confirmations, because we are not trying to lie about my age and etc. We told them what is was when making them for this August at the Contemporary and for December at the Polynesian and we were never told of any extra charges because of it.

Again, please explain how you are not PAYING the rate per night that is on your confirmations. At this point, for each reservation you have a confirmation showing the rate you ARE being charged, and a website that shows your rate is $25 higher? How does that translate to being CHARGED more?

My Dad said he would call on Monday from his office.

Disney Reservations phone lines are open 7 AM to 10 PM (Eastern) seven days a week. Is there a reason the call couldn't be made over the weekend, from home?

 

[fla4fun]

Again, please explain how you are not PAYING the rate per night that is on your confirmations. At this point, for each reservation you have a confirmation showing the rate you ARE being charged, and a website that shows your rate is $25 higher? How does that translate to being CHARGED more?

Disney Reservations phone lines are open 7 AM to 10 PM (Eastern) seven days a week. Is there a reason the call couldn't be made over the weekend, from home?

I believe they are in Canada, so long distance phone call.

 

[safetymom]

Disney reserves the right to change the rates right up till when you check in. When one of the conties here changed their tax rate and people had reservations paid in full they all were charged more when they checked in.

Your reservation could be fine in their system or they may have forgotten to add the charge for an extra adult on your reservation. They could add that at any time and there is nothing you could do about it. It's all in the fine print on the reservation.

 

[bavaria]

I believe they are in Canada, so long distance phone call.

Toll free number works from Canada.

Many hotel reservation systems do not have the ability to automatically calculate the third adult charge. As Safetymom says, there is normally a disclaimer on the reservation confirmation which indicates that additional charges may apply.

 

[CR Resort Fan 4 Life]

Again, please explain how you are not PAYING the rate per night that is on your confirmations. At this point, for each reservation you have a confirmation showing the rate you ARE being charged, and a website that shows your rate is $25 higher? How does that translate to being CHARGED more?

The two confirmations that WDW e-mailed us and and sent by regular mail for our upcoming stays this August at the Contemporary and December at the Polynesian, say the rate that was told by the CM when our reservations were completed.

When I saw the reservations on their website it says a different rate per night, which is $25.00 more per night. Since we were not e-mailed or mailed new confirmations we think we should be paying the rate we were told when the reservations were made. If I had never checked them online I would have assumed nothing changed with the difference in the rate per night.

I will also say and hopefully for the last time when we made the reservations for this year and every other one we made since I turned 18, we told the Cast Members from CRO that there would be 3 adults in the room and they never mentioned anything about an extra charge for a 3rd adult. Also nothing extra was added onto our bill when we got it on days we checked out. It said the rate we were quoted over the phone and nothing else.

 

[CR Resort Fan 4 Life]

I just went to look at both my families confirmations and at the top where it lists all our names, it says (AD) beside each of them which stands for adults. So they knew there were 3 adults on the reservations and that is proof they knew that when they did not charge us the extra $ per night.

 

[LivingtheWDWdream]

I think what the posters were saying is on the back of the confirmations you were sent in the Postal Mail (not email) it will state that the rates can be changed at any time and that right is reserved by Disney.

here is a copy of the back of the form they sent me for my trip. You may have to copy it and resize it larger as i don't want to break any guidelines as i don't post many photos.

So while what they printed on the FRONT may be what the CM said if they had any taxes increase or if the Computer wasn't able to add the charge for the 3rd person they may have added it. They aren't required to send a new confirmation if it was a charge that was to be added because it is the POLICY.

As others have said you need to call CRO or WDTC and just verify the amount that is either due or if its all set.

But its on your confirmation on the BACK where all the terms and conditions are printed in gray font that there is a addtional charge for any adult over 2.

 

[CR Resort Fan 4 Life]

I think what the posters were saying is on the back of the confirmations you were sent in the Postal Mail (not email) it will state that the rates can be changed at any time and that right is reserved by Disney.

here is a copy of the back of the form they sent me for my trip. You may have to copy it and resize it larger as i don't want to break any guidelines as i don't post many photos.

So while what they printed on the FRONT may be what the CM said if they had any taxes increase or if the Computer wasn't able to add the charge for the 3rd person they may have added it. They aren't required to send a new confirmation if it was a charge that was to be added because it is the POLICY.

As others have said you need to call CRO or WDTC and just verify the amount that is either due or if its all set.

But its on your confirmation on the BACK where all the terms and conditions are printed in gray font that there is a addtional charge for any adult over 2.

I am looking at the back of our confirmations that were mailed to our house by Disney Destinations and it does not say anything about a 3rd adult being charged extra. There is the section which is called RATE REVISIONS and here is the description.

RATE REVISIONS: Room rates and package rates for arrivils on or prior to December 31, 2007, deposits or prepayments guarantee room availability only and rate package components have not been determined and are subject to change without notice.

So no where in writting does it say a 3rd adult in the room will incure an extra charge of $25.00 or some thing like that.

 

[TammiMcMan]

Since we were not e-mailed or mailed new confirmations we think we should be paying the rate we were told when the reservations were made. If I had never checked them online I would have assumed nothing changed with the difference in the rate per night.

I might as well jump into this continuous circle we seem to have going on here. The additional adult charge is a subjective fee. That's very good for your family that it hasn't been enforced on previous vacations, that's been my experience as well. Unfortunately though, regardless of them knowing your age when you booked, they still have every right to tack on the charge either now or when you check-in. As others have mentioned, you just need to read the back of your confirmation to see the policy. The 3rd adult charge is a policy on the WDW website. I'll look it up and post the link for you. I imagine that if there were a rate change, you would have seen a new confirmation, but considering this is really just an incidental fee, like a different county tax rate, rollaway bed, etc. it's just adjusted when it's changed or audited.

On a side note, I didn't realize you could view your reservation on line, unless you booked it that way. Is that something new?

EDITED: Okay, here is the wording from the Polynesian rates page on the WDW website, ‡ Additional adult charges apply if more than 2 adults in room. I just played with the on-line system myself and did two reservations. The first had 2 adults, the second had 3 adults. In both cases, there was a disclaimer stating that the total shown was approximate, but the 3 adult reservation was $25 higher. Either it was a glitch in the online system when your dad booked originally and it's since been fixed or it was flagged by Disney travel and updated appropriately.

 

[CR Resort Fan 4 Life]

I should also add that the same information about RATE REVISIONS was also on the front of our confirmations that were e-mailed by Disney Destinations and says the exact same thing I posted on my previous reply.

 

[LivingtheWDWdream]

If you keep reading and not stop where you you want to so you can claim it doesn't state that it says and I quote which can be verified in that photo...

Rates

All Rates are in U.S Dollars and are subject to change until package is paid in full. After package is paid in full rate is suject to change due to imposition of taxes or other charges of govermental authorities. Everyone on the same resrvation must be on the same package and if anyone on the same resrvation has purchased a ticket option everyone on the reservation must have the same ticket options. Additional adult charges may apply for more then TWO adults per Room.


Now for Room only reservations it does state under Rate Revisions the last sentance it clearly states that rates are SUBJECT to CHANGE WITHOUT notice.

So regardless they can change rates and such without notice and can do so at any time.

Also if you go to disney's site you go to the Resorts page if you look in the small print at the bottom under the box where it has boxes where adventures by disney is advertises it gives the Terms and conditions quickly and I'll link here to that page http://disneyworld.disney.go.com/wdw/resorts/resortOverview?id=ResortOverviewPage

It states this ...

"Additional per adult charges apply if more then TWO adults in the room"

So Instead of trying to argue here your case Call Disney ask them if the additional cost is indeed the extra adult.

Sounds to me like you are having sour grapes because you aren't getting away with not having to pay for the extra person.