It sounds like the OP didn't use an earmarked Disney
travel agency. It sounds like the TA didn't know she could reject the change and or could talk to the client and call back with his requests. Even if the client agreed to move he didn't have to accept the resort that was offered, and could have requested another more acceptable one. This is where a good TA would be invaluable in advocating for you. I do my own research including what discounts are available then text or email my TA to book it. I do everything else myself. If I need to make a change in resorts or dates its just a simple text or email to my TA and she makes the changes. Not all phone CMs are equal and a good TA will know what can and can not be done. When you stay CL you can still talk to DSS and make any requests or have them book something for you. I don't feel like I am giving up any control and like not to have to deal with any room issues.