Should I report this bus driver?

[robinb]

OP, the bus driver at the end of the day did nothing wrong. You rolled up while he had an almost full bus. He did ask and you luckily had people who moved for you. But they didn't have to move. He gave you the option to wait for him to come back and get you, which he didn't even have to say anything nicely to you about that, he could've just closed up the bus and left. It's not his problem that you rolled up at 11:30pm and still needed an internal bus that you might miss. Poor planning on your part does not constitute an emergency for anyone else.

That’s a pretty snarky response.

FTR, the reason I “rolled up” 30 minutes after park closing at 11:30 was because we had been stuck on Space Mountain and had to be evacuated. We exited the park as soon as we could.

 

[DCLGirlie]

I’m gonna weigh in on this argument about people refusing to move. I think that if there are other seats available and someone refuses to move they are a jerk. Period. And that includes folks with the invisible disabilities. I don’t care what the law says or doesn’t say, you’re a jerk for not moving to another seat when asked. @LuvOrlando is welcome to give them the evil eye and mutter under her breath about them being jerks. They deserve it.

I’m sure she does not harbor those feelings about people who don’t want to move when the bus is full. That is a completely different situation and has been covered here and elsewhere in ad nauseam.

I think part of it depends on where the other seats are as well. I know on some of the Disney busses all the seats except the ones that are made for disabled seating require going up one or a few steps, so I could see someone with an invisible disability being unable to move to one of those seats if their joints are shot

 

[Mirabell Rose]

A Disney policy is not a law. While Disney can certainly enforce their policies, there is no federal law that requires anyone to vacate a seat/space for a mobility device.

Actually there is, as I stated.

 

[Mirabell Rose]

I think the situation is tricky when it's a bus already being loaded and someone in an ECV pulls up after that has already started. Bus driver attitude aside it's not the same as an ECV waiting in line, bus pulls up, no one in those spots and they can load the ECV first before the rest of the people in line get going. They wouldn't ask anyone else in line practically speaking because the OP had a situation necessitating specific seats. Your example would hold up if they didn't say anything to a different ECV party but only to the OP.

If there is room on the bus when a person joins the line, he/she can board. To say someone who is in an ECV can not whereas someone who is not in an ECV can is a violation. Both must be treated the same. If the ECV slots are full, the bus can leave the ECV person who joined the line. However, if this occurs frequently, Disney can be cited for not properly accommodating those with a disability. At times Disney does pull an extra bus to a line that has this issue.

 

[Mirabell Rose]

I think part of it depends on where the other seats are as well. I know on some of the Disney busses all the seats except the ones that are made for disabled seating require going up one or a few steps, so I could see someone with an invisible disability being unable to move to one of those seats if their joints are shot

If you can’t walk a few steps to another seat how are you going to get off the bus and walk to your room?

 

[Mirabell Rose]

This may be why their standard policy is to load scooters first, and that if they have already loaded often scooters are left waiting. Usually they don't bother to tell you how many busses or that it will take long, they simply tell you that you must wait. We have been on busses before where the driver would not allow a scooter on after anyone was on board - and in fact have been unloaded to load the scooter then let everyone back on.

They do not have a standard policy to leave a scooter that joins the line when there is room on the bus. I have seen them load this way many times.

 

[Mirabell Rose]

I've only ever seen wheelchairs/scooters loaded while the bus was empty, never after passengers were already seated. The mobility devices were there when the bus pulled up, they were loaded first, then other passengers loaded.

I've literally never seen them load guests on mobility devices after other guests were already loaded, and quite frankly, I agree that if they're going to do that, the bus needs to be emptied then re-loaded.

Everyone at Animal Kingdom Jambo on an ECV has to load after the bus has picked up at Kidani. The bus is not emptied.

 

[Mirabell Rose]

I've only ever seen wheelchairs/scooters loaded while the bus was empty, never after passengers were already seated. The mobility devices were there when the bus pulled up, they were loaded first, then other passengers loaded.

I've literally never seen them load guests on mobility devices after other guests were already loaded, and quite frankly, I agree that if they're going to do that, the bus needs to be emptied then re-loaded.

Everyone at Animal Kingdom Jambo on an ECV has to load after the bus has picked up at Kidani. The bus is not emptied.

Perhaps it's time for Disney to create a special bus systems and loading zones for scooters (and their families)? With boomers increasingly aging, there will be more and more of them, creating logistical and timely impediments to efficiently transporting passengers. The goal would be to move everyone - including scooter passengers - more quickly.

The skyliner and monorail accommodate wheelchairs and scooters quickly and easily. An expansion of those would go a long way towards eliminating these issues. Yes, on occasion the skyliner shuts down for bad weather and annually for refurbishment, but it is running the vast majority of times.

 

[OurBigTrip]

Actually there is, as I stated.

where did you state that there is a federal law stating that seated people must vacate seats for mobility devices?

 

[robinb]

where did you state that there is a federal law stating that seated people must vacate seats for mobility devices?

It’s Disney’s policy, clearly stated on their signage.

 

[DCLGirlie]

If you can’t walk a few steps to another seat how are you going to get off the bus and walk to your room?

The buses bend down, and the hotels have elevators. Some of the busses have steps up to get to additional seating that are larger than a standard stair step, and I am just saying from experience I have a family member who cannot bend their knee enough to actually access those steps.

It is a 99% chance that the people who were rude and didn't want to move were just being rude, but there absolutely are invisible disabilities that prevent the range of motion needed to use steps and I don't want to discount people with those invisible disabilities.

 

[Mackenzie Click-Mickelson]

If you can’t walk a few steps to another seat how are you going to get off the bus and walk to your room?

I take it you've never had a bad knee before? The reason I asked about the step up to the back of the seats were because it's not quite the same as if the rest of the bus is fully level. When it's not fully level it increases reasons (especially at Disney after a long hard day at the parks) for one not easily being able to just hop skip and away to a spot someone arbitrarily decides just by looking at you that you should be able to do.

**For me going down steps when my knee acts up is not the issue that's not where the pain hits me, it's going up that the pain hits.

 

[Mackenzie Click-Mickelson]

If there is room on the bus when a person joins the line, he/she can board. To say someone who is in an ECV can not whereas someone who is not in an ECV can is a violation. Both must be treated the same. If the ECV slots are full, the bus can leave the ECV person who joined the line. However, if this occurs frequently, Disney can be cited for not properly accommodating those with a disability. At times Disney does pull an extra bus to a line that has this issue.

I'm not talking about this that or what. I'm saying it's trickier to do so. It's not a bus where there's no one in those spots so what can happen is not as straightforward for anyone involved.

 

[Mackenzie Click-Mickelson]

I also think it needs to be cooled calling people jerks or even presuming they are just rude like it's the pot calling the kettle black. Also a reason I asked certain questions, if you aren't privy to the conversation occurring inside the bus it's rude to presume someone else's thoughts and assume their intentions as if they just want to make it hard for someone else. Maybe they are maybe they aren't but I highly doubt anyone would want to be looked at in the split second here. It's like I doubt the OP wants to be forever thought about regarding their 11:30pm thoughts anymore than someone would want to be instantly assumed to be just a jerk because you're on the outside looking in (literally here).

 

[robinb]

. It's like I doubt the OP wants to be forever thought about regarding their 11:30pm thoughts anymore than someone would want to be instantly assumed to be just a jerk because you're on the outside looking in (literally here).

I’m confused. What 11:30 pm thoughts are you attributing to me?

 

[Mackenzie Click-Mickelson]

I’m confused. What 11:30 pm thoughts are you attributing to me?

The overall tiredness, frustration of the day from the beginning interaction with the bus driver in the morning to be stuck on an attraction late at night arriving at the bus station very late where another bus wouldn't stand being nearly as quickly coming as earlier on to that bus that was already loading having people in the chairs, etc. Unless you're saying that if none of that was the case you'd still assume everyone is a jerk to which I gave the benefit of the doubt that you do not think along those lines.

 

[OurBigTrip]

It’s Disney’s policy, clearly stated on their signage.

View attachment 1038326

Yes, which is Disney policy, not a federal law.

Big difference.

 

[robinb]

The overall tiredness, frustration of the day from the beginning interaction with the bus driver in the morning to be stuck on an attraction late at night arriving at the bus station very late where another bus wouldn't stand being nearly as quickly coming as earlier on to that bus that was already loading having people in the chairs, etc. Unless you're saying that if none of that was the case you'd still assume everyone is a jerk to which I gave the benefit of the doubt that you do not think along those lines.

The only thought I had was what a jerk the bus driver was. He was a jerk earlier in the night when he yelled at and scolded me for absolutely no reason. He was still a jerk later that night when he tried to make us wait 40 minutes because he didn’t want to do his job and load the scooter.

I’m not asking the world here. I just want to be treated humanely, courteously, and fairly. The vibe I got from him is that my scooter, and by association, *I* was an annoyance. I can’t believe any of you on this forum would be happy with this kind of treatment by a Disney CM.

 

[Mackenzie Click-Mickelson]

The only thought I had was what a jerk the bus driver was. He was a jerk earlier in the night when he yelled at and scolded me for absolutely no reason. He was still a jerk later that night when he tried to make us wait 40 minutes because he didn’t want to do his job and load the scooter.

I’m not asking the world here. I just want to be treated humanely, courteously, and fairly. The vibe I got from him is that my scooter, and by association, *I* was an annoyance. I can’t believe any of you on this forum would be happy with this kind of treatment by a Disney CM.

Your earlier comment belies the above

I think that if there are other seats available and someone refuses to move they are a jerk. Period. And that includes folks with the invisible disabilities. I don’t care what the law says or doesn’t say, you’re a jerk for not moving to another seat when asked

I don't think anyone here was defending the bus driver's actual perceived attitude towards you but rather focused on what you had told us occurred. The conversation very quickly moved onto other passengers being in the seat. I chalked up your comment (and spoke also because people were talking about jerks/rude people) about people not moving to thinking about being tired at the end of the night, the earlier interaction with the bus driver, the being stuck on an attraction giving you the benefit of the doubt in how you perceived others when you were literally on the outside looking in at them. Indeed if you want to be treated humanely, courteously and fairly (as anyone deserves) I would really quite imagine those with invisible disabilities or other issues would like that too, including not being perceived to be less worthy than you.

I'm not sure I would actually report the particular bus driver but if you're just wondering if what happen is what the actual process is supposed to be certainly write into Disney, at the least you could have expectations for in the future.

 

[robinb]

Your earlier comment belies the above



I don't think anyone here was defending the bus driver's actual perceived attitude towards you but rather focused on what you had told us occurred. The conversation very quickly moved onto other passengers being in the seat. I chalked up your comment (and spoke also because people were talking about jerks/rude people) about people not moving to thinking about being tired at the end of the night, the earlier interaction with the bus driver, the being stuck on an attraction giving you the benefit of the doubt in how you perceived others when you were literally on the outside looking in at them. Indeed if you want to be treated humanely, courteously and fairly (as anyone deserves) I would really quite imagine those with invisible disabilities or other issues would like that too, including not being perceived to be less worthy than you.

The comment you quoted was about hypothetical people hypothetically not moving had nothing to do with my experience. The people in the seats moved so the scooter could be parked. It was all good once the driver grumbled and asked reluctantly them to move.