Service levels at Disneyland Paris

[gozzy]

What does everyone think of the customer service offered at Disneyland Paris? How does it compare with that offered in the US? Please tell me your age, gender and profession. Cheers!

 

[dlpSteve]

I've always found the cast members to be very helpful in the Park, Disney Village and in the hotels.

 

[Michael623]

I go to WDW at least 3 times a year so it is difficult for me not to draw some comparisons. I could not believe the poor service. it is very French, need I say more? They weren't just rude to Americans either since I only saw about 3-4 other American families. They were rude to everyone. The resort staff was particularly uncooperative.

 

[DisneyKidds]

Wer recently returned from a one day visit to DLP while staying in Paris. First off, service is very sloooooooow at DLP. Everywhere....and for everything. I didn't find anyone rude, but things were much slower than in the states. Secondly, there are much fewer CM's available at DLP than there are at WDW. I couldn't find a CM on Main Street to ask a question. Most likely a result of low staffing levels necessitated by the pitiful financial position the parks are in, I assume. Fastpass operations are also different. At DLP one CM takes your ticket at the FP return, then you merge later with the regular line on your own. At WDW there is one person who checks your FP at the return, and another who collects it and controls the merge of the FP and standby line. The setup at DLP can be confusing. There was a family in front of me on the Indiana Jones ride who was ready to turn around when they got to the merge because they didn't know what to do.

Those were the basic differences I noticed. The park really is beautiful and, dare I say, better than the MK.

 

[tennisfan]

I have never been to the US parks so I can't comment on them, but I have been to DLP several times & have found the people to be very helpful when asked questions. I also found the staff to be polite & friendly too.