I just assume post office employees are going to be rude, especially the passport workers (and they don’t answer the phones, haven’t in years). Thank goodness my youngest 2 turned 18 in January, I got them an appointment, filled out the applications, gather documents, wrote checks... Fortunately I happened to check my email that morning because apparently their camera and photocopier weren’t working, I sent my kids to cvs and staples. They didn’t know to copy the backs of their licenses so got yelled at, plus were told they needed original birth certificates (which they had along with the copies). They were allowed to leave and go copy the backs of their licenses. On the website it states appointments will not be taken, but in fact they are mandatory (figured that out beforehand).