Rude Cast Member At CRO

[disneyworld!]

If they honored the rate, I think the original OP would have been shouting it from the rooftops, so I am assuming that it wasn't honored.

haa...If they honor this rate, then how about honoring the 10 times they havev done this to me.....I think it is just wrong to try to hold them to a obvious mistake on there part...no one was hurt...it was a mistake, we are human!

 

[teedee]

Another red flag is the reservation number staying the same. Whenever you change resorts, a new reservation number is created.

Good luck.

I switched resorts from Wilderness Lodge to POFQ and my reservation number stayed the same. About a week after I changed I got a new confirmation letter in the mail, but the reservation number stayed the same.

Terri

 

[Luv2Roam]

Well, this is interesting reading. But I doubt very seriously Disney will honor the low rate.
Due to misinformation from a well intended CM, I once even had the confirmation and Disney would not honor it, since it was against "policy".
Like many callers I tried correcting the CM, and repeated their "story" numerous times while booking. And they were wrong, but assured me they were correct each time.
And like I said, I found even a printed confirmation doesn't mean squat to Disney. (And it was not even low rate related where Disney was out any money.)
After that I learned to use DU and not deal with CRO.
It would be interesting to know what the laws are, I asssume with something printed the consumer has some rights.
With verbal I can imagine what is claimed daily in a I Said They Said debate. (Not that I don't believe the OP.)

 

[MickeyFlirt]

I have also had a CM misquote me, but I knew it was not the right price and asked about the amount the CM said she was new and didn't know the system well yet.
My old confirmation letter-the one I got before getting the AP discount-even states that rates and prices are subject to change.

 

[eeyore0062]

haa...If they honor this rate, then how about honoring the 10 times they havev done this to me.....I think it is just wrong to try to hold them to a obvious mistake on there part...no one was hurt...it was a mistake, we are human!

I totally agree with you! I wasn't trying to say that the rate should be honored, just that if it had, we would have known it by now.

 

[Topper]

i'm sorry about all the problems ive started over with disney, but i did sike myself up for the unrealistic. i hope that all in all it will be a great tripwhether or not i am at the OKW. the only thing i was not happy with and did not mention it in the email was that when I was asking quotes for multiple resorts, the CM was rude with her tone and attitude, and making sounds such as "uhh" or "sigh" made me feel uncomfortable almost as if she didnt want to be bothered with giving me the information i need. she was also rude in having a three way conversation with myself, and another cast member at CRO. the way this woman represented herself and disney was not up to my standards. my son works for Abercrombie and Fitch's customer service department and i know that we are not allowed to act in such a manner with our customers, they are vital to their success. i'd also like to give a big thank you to everyone on the boards because if it was not for a friend of mine who referred me to these boards, i would have gone down their not knowing and really been in a pickle when i arrived. thanks alot though all of you.
p/s i plan on keeping the room at the POFQ no matter what! theres always next time to dream of the OKW
dee

So the full kitchen for your child's dietary needs was an embellishment?

 

[Bill3]

I'm not sure at what point the CM got rude but... Hey,not everyone is perfect. If your confirmation had the rate and that rate was not accepted at the desk then you have a major complaint. It sounds to me that either you heard wrong,he stated wrong or whatever, but get over it. You lost not a penny, your still good at POR so I don't really understand your whine.

 

[UrsulasMyHero]

The calls are taped. You could request a review ofyour original conversation if you provide when you called. This does not happen overnight though and we had this done a couple of years ago- ours was because of the rude way someone was speaking to us. But they did get back to me a few days later and quoted some comments from the call so I know they listened. Just a thought, although I agree that that is way low for the villa but hey you never know.

No, not all calls are taped, sorry. Each CM gets 5 monitored calls a month 3 are scored, and this is their monthly review.

 

[UrsulasMyHero]

I switched resorts from Wilderness Lodge to POFQ and my reservation number stayed the same. About a week after I changed I got a new confirmation letter in the mail, but the reservation number stayed the same.

Terri

If you change your resort and are on a room only, the Res # will change. If you're on a package, the # stays the same.

 

[UrsulasMyHero]

So the full kitchen for your child's dietary needs was an embellishment?

It is quite possible that while the OP was making her request that the CM was having computer difficulties, hence the sigh and the UM, because they have to fill space in the call, they can't just not talk to you, they have to chat with you. Perhaps they were just out of things to say. Of course if there were many things involved in the call, well, it is quite possible also that the CM was frustrated with the guest. It happens.

 

[LoraJ]

I would go to http://wdw.reservations.disney.go.com/cgi-bin/WebObjects/TravelDWIBC.woa/

Log in

Enter your ressie number and see what it says.

You can view it all online.

Duds

They seem to want a confirmation number when i go there, not a reservation #. I wish it was reservation number since that is all that is on my sheet I got from teh TA. (I'm not the OP, I have just been trying to use the site)

 

[UrsulasMyHero]

Confirmation/Reservation # are (or should be) the same. You'll see it on your paperwork as Client File Number. That should help.

 

[strmtroopr96]

Confirmation/Reservation # are (or should be) the same. You'll see it on your paperwork as Client File Number. That should help.

I have a question. I keep trying to view my ressie online but can never bring anything up? Do you have any suggestions? Thanks!! Rebecca

 

[jpeltier]

The website is notorious for being wrong.Several people,including me,have had trouble viewing their info. online. If you have your written confirmation letter go by that.That said,check your letter carefully because I had a wrong code booked on my reesie and had to call and change it.

 

[UrsulasMyHero]

It's been my experience that the computer can be a lil buggy. Just call a CM and they'll be happy to help. I know that earlier today the computer servers weren't talking to each other so that might have been your problem. Try again or call disney.

 

[LoraJ]

Confirmation/Reservation # are (or should be) the same. You'll see it on your paperwork as Client File Number. That should help.

This scares me then because reservation number won't work. Guess I should call them.

 

[jtjcwise]

I just checked my reservation on line and glad I did. I had made my original reservation for June back in november at the Pop for 6 nights, but called 2 months ago and added 2 nights so that my kids could go to the Star Wars Weekend. Never received a new confirmation letter. Checked reservation on line today and it did not show the 2 extra days. Called CRO and the 2 days were never added. Luckily they still had AAA rate available for the 2 extra days and they added it now, hopefully.

 

[LoraJ]

I called CRO and they said the reason why I can't call it up is because of the way my TA did the reservation.

So i wonder if my dining reservations are getting funky too?

The CM was very pleasant though.

 

[SueEllen]

I called CRO and they said the reason why I can't call it up is because of the way my TA did the reservation.

So i wonder if my dining reservations are getting funky too?

The CM was very pleasant though.

Lora, it does not have to do with any way your TA booked it--you cannot view reservations booked through a Travel AGent online at all.
Sue Ellen

 

[chevitz5]

Last year I was quoted an incorrect price for a room at AKL using a code for Disney Visa. I didn't book it at the time, I was just getting quotes before we decided where we were going to stay. When I called back to book it, I was given a much higher price quote. I explained the situation to the CM and they connected me with a manager. The manager was very kind and apologized profusely, but then explained that even if I would have booked the room at the price quoted on my original call, the computer system wouldn't have let it go through. The CM's can't adjust pricing...they can only enter discount codes - it was obvious that the CM I orginally spoke with had viewed the wrong resort when he gave me the pricing quotes.

So, just to give the original OP a heads up...even if the CM did give him the obscure quote, the computer system would have never accepted the pricing.