Royal Pacific, trouble in paradise?

[nysanman]

stayed at royal pacific with wife and kids last june for 12 nights.. upon checking into the room there was human hair in the draws,, dirty napkin on the floor and the desk between the bed was covered in dust.. wife called the front desk manager came up looked at the room was very upset and gave us free dinner for that night and $100 off the bill.. on the 8th night we came back to the room from the parks .. one of the comforter was rolled up in a ball and shoved under the table the other bed was made half decent no towels .and the little desk was still dusty from when we checked in.. again manager came up to the room again was very upset gave us $200 off the bill told us " go to dinner when you get back your gonna be soo happy with ur room.. when we got back everything was done except the comforter was still under table .. my wife lost it they wouldnt do anything except free breakfast. wife told them she loved the hotel had a great time but keep the breakfast and we would never be coming back again. copule of days later the manager asked us if they gave us another $300 off the bill would we reconsider annd come back ..so in all we got $600 off the final bill... later found out from lady who cleaned our room the last 2 nights that she was on vacation the past week and instead of having someone take her place they just add her rooms to the next person working causing that person double the work..alll in all we had a great time loved the hotel .. just have to hold them up to saying " 4 star hotel"

 

[dorisdvu]

I stayed for my first time at RPH 6-9-6-14 and I was not impressed at all. The first night (after a hot day at the park), I returned to the hotel to take a relaxing shower only to find there was no hot water. I called the front desk and was informed that they had a power outage and that was the reason for this. Also, the ice machine on my floor was out of order and I had to go another floor to get ice. The next night the ice machine did not have any ice and went to another floor and it was empty as well. I ran into another guest who was having the same problem. A bell hop said he would bring up ice to both of us in a few minutes. I haven't seen that bag of ice yet. I did call down to the front desk and complained about the ice situation and also mentioned the no hot water deal from the night before. The person I spoke to said that there was a fire in the hotel the day before and that was the reason there wasn't any hot water and she would check on the ice. I told her this was my first stay at the hotel and I was not impressed. She informed me that she had stayed at the hotel herself and she thought it was fine. Anyway she tranferred me to someone else. This lady offered $50 off my room and a breakfest buffet comp for my inconvenience. I later ordered room service and requested ice. They sent a pitcher of ice water and 2 glasses of ice water. On the 3rd day, I was able to get ice from the ice machine and also had a ice bag (I didn't have one the 2nd day). The 4th day, housekeeping didn't empty the melted ice from the bag in the bucket, nor did they leave a fresh a bag. I emptied the water and guess what, no ice in the ice machine. I called down and they brought up a bag to me. The last night, no ice bag, but I was able to get ice from the ice machine. The hotel was very noisy. I had a pool view room. It was as if i was at the pool instead of my room. I could hear everything. The guests on my floor were noisy as well. I could even hear people walking down the hall in flip flops. I won't be staying at the RPH anymore. I'll go back to the PBH.

 

[damo]

We had two rooms last week with no issues whatsoever.

 

[tlmdisney]

we stayed June 11th and thought that it was wonderful! The staff was very friendly and the rooms were clean. Over all a great experience. I would recommend it to anyone. We are returning in August and staying at the PBR instead only because they have a pool slide.