Room Requests

[Sandisw]

I was thinking it also incentivizes people to arrive earlier before check in which might drive incrementally more spending at parks and restaurants.

Well, the free waterpark had that effect for many!!!

 

[HyperspaceMountainPilot]

Well, the free waterpark had that effect for many!!!

Interesting. We come from the west coast generally and I don’t want a free waterpark ticket enough to travel via redeye—but now I’m thinking maybe I’ll stay at the airport night one and try to arrive early day 2 so that we can make a room request, then we have the waterpark to keep us busy in the meantime.

We happen to be doing a waterpark this trip because we’re coming after a cruise…but I wouldn’t have planned around them…though my kids don’t really know that BB and TL exist yet, so perhaps they will love it and I’ll need to start working them into our trips more.

 

[sndral]

I tried twice via chat to make a request for AKL Jambo in May- I requested to be on a Ostrich trail. We had a Savanna view studio. They both told me I couldn’t make such a request until I arrived at the hotel so I just gave up trying to put in a request.

Were the CMs correct or should I have requested it in a different way?

Just curious!

The CMs were correct. There are no savanna view villas located on Ostrich trail. All savanna view (and former standard/now resort view) villas at Jambo are on Kudu or Zebra trail or directly above the lobby.
There are 18 studios on Ostrich & Giraffe trails & their booking category is value villa. They are slightly smaller than the savanna view you booked & cost fewer points.

 

[VGCgroupie]

The CMs were correct. There are no savanna view villas located on Ostrich trail. All savanna view (and former standard/now resort view) villas at Jambo are on Kudu or Zebra trail or directly above the lobby.
There are 18 studios on Ostrich & Giraffe trails & their booking category is value villa. They are slightly smaller than the savanna view you booked & cost fewer points.

ahhh ok that makes sense, but they probably shouldve clarified why they were saying no.

 

[Girlstar30]

ahhh ok that makes sense, but they probably shouldve clarified why they were saying no.

Alannah on chat has been very good at explaining why they cant and wont write something shes not supposed to.

Todd will argue with you that something doesn't exist when it does without explaining why its like that and then pretend to write it in to get you off chat.

Lavendar will tell you to call members services for just about any question you have.

Emma is fabulous and will write whatever you ask.

Dont you dare ask Alex to repeat what your request says or you'll get a response in all caps lock and be cut off from the chat shortly after

Royal will be there to clean up the damage

 

[VGCgroupie]

Alannah on chat has been very good at explaining why they cant and wont write something shes not supposed to.

Todd will argue with you that something doesn't exist when it does without explaining why its like that and then pretend to write it in to get you off chat.

Lavendar will tell you to call members services for just about any question you have.

Emma is fabulous and will write whatever you ask.

Dont you dare ask Alex to repeat what your request says or you'll get a response in all caps lock and be cut off from the chat shortly after

Royal will be there to clean up the damage

I have no idea who the people I have ever talked to are.

 

[Girlstar30]

I have no idea who the people I have ever talked to are.

I have been well trained over the years to remember people's names