we had express check out at the villas last week .....and when we did not have a folder on the door when we left we went to the front desk....
they told us they do not give "portfolios" to people staying on points who have a zero balance....
does anyone know what the "real" scoop is on .....Express check out.....we wasted time both applying it to the room the night before.....and then the next morning when no folder was there we had to go back to the front desk .....just to be told we would not get any portfolio...
secondly, they put us in a handicapped room without telling us ....a one bedroom non smoking...when i went back down to ask about at least being given the courtesy of being told it was a handicapped room, ended up speaking to the "room assigner" who said it was the ONLY room he had available in the one bedroom category and rooms are all assigned according to requests and booking date....( there is a slight smell to that but who knows )....we were not checking in too early either.....anyhow i told him we should have at least been told that it was handicapped and he agreed but says it does not show up on their screens ( main one i guess).....POINT: what is the real procedure for assigning rooms .....is there discretion on the room assigners part or does he have to follow a process
thirdly, we were not given a welcome home folder ......is this something new .....others seemed to be getting them....maybe the cast member who signed us in is new
.......and NO we did not receive the welcome home "greeting" from the front desk ( as an aside....many times when we were coming back through the security gate for some reason the guards always told us welcome home.....must have been the parking permit )
fourthly, we were in the room on the second day of or reservation when we had a knock on the door.....it was housecleaning and the general manager of the resort wanting to check the unit out........they THOUGHT the unit was empty so were shocked to see us there.....somehow there seems to be a communication gap at the front desk or at least the computer system ( must say our reservations was three separate ones linked .....since we did not get all our nights the first time we tried ) anyhow i told mr carter about not being told about this unit being handicapped at check in and he agreed that SHOULD not happen....maybe he will check into that.....he did give me his card .....and we insisted since they were there that they view what they came to see.....that they were not intruding...
fifthly, does anyone else think it would be a good idea if they had some sort of laminated card in the room telling you what "is suppost" to be there.....eg dish cloths, scrub sponge......a lot of these items were not there when we checked in.....yet when they did the towel and trash on the last day which by the way we phoned to tell them we did not really need since we had not used all the towels...those items appeared....it also took almost two days and three phone calls to get another roll of paper towels.....was not impressed with that service.......there should probably have been a spare roll in the room......but we could not find it.....thus, if they at least had a card telling you what should be there ......you could make just one call to ask for the missing items...
sorry for the long rant but .......these issues were bugging me...like who should i call or write to.....i know i can also write to mr carter and i may do that..
