Thank you for your e-mail.
We truly regret the disappointments you have expressed with the itinerary of
your upcoming voyage.It is our goal to offer a cruise experience that meets the Disney standards of excellence and provides the type of magical vacation our guests have come to expect.
As you are aware, Hurricane Wilma passed directly over Cozumel. While Cozumel is involved in its recovery, we will be unable to call on this port. Nassau has always been a popular port with our guests and it fits nicely with the itinerary. Unfortunately due to the port availability, we are not able to offer the alternate ports of call you have suggested.
Knowing there will be times when we may have to change itineraries due to
conditions outside our control, we inform our guests prior to sailing through the Cruise Contract and Terms & Conditions section of our brochures and website about the possibility of itinerary changes.
However, your concerns regarding our contingency plans and the way the itinerary change was handled have been taken very seriously. Please be assured, though, that we will continue to strive to provide our
guests with the finest vacation and entertainment experiences, and we are very grateful for your valuable input to help us achieve that goal.
As Cozumel continues the recovery process, we will monitor the island's progress closely and may need to make further changes to our itineraries as we are committed to providing our guests with a wonderful cruise vacation. Please continue to check our website for updates.
We look forward to sailing with you in January and providing an excellent cruise
experience.
Sincerely,
Jennifer
Disney Cruise Line Guest Communications
This is the stock answer we recieved. I understand it ,dont like it, but understand it. However I really do feel we should get a room credit for the difference between an eastern and a western 7 day during the same time of year.
Squid