Are you able to share the number that you called? Every time I try to call member administration, it tells me I can just email them and that’s it.You can try calling them. I bought resale (new member) and closed 2/13. I called them on 3/5 playing dumb saying “I didn’t know if I missed the email and just wanted to check…” they sent me the codes to get my account set up the next day. On 3/7, I did chat support and they were able to load my points on the spot. I may have gotten veryyyyy lucky with this, but it doesn’t hurt to ask nicely![]()