that is an interesting review, it's the first I've ever seen that rated mpix poorly...
it's also interesting how many printed the pics too dark, one must wonder if it's the labs or if the reviewer just likes his pics lighter than most people...
I worked in a one hour lab years ago, and the lab manager and I never saw eye to eye, he said I printed too dark, I thought he printed too light, yet we both had a pool of customers who would ask for us to do their printing because they thought we did the best job..
the other thing I question in the review is the one hour labs, you certainly can't judge a chain based on one store, one
walmart may have lab techs that are sub par, while the walmart across town might have the best lab tech in the state,
I know that when I worked for RitzCamera, our store had customers who would bypass a store that was 5 minutes from their house, to come to our store, which was 20-30 minutes depending on traffic, because we had a better lab manager who would flawlessly color balance our machine every morning before the store opened., and was better at training the other lab techs