Remy Passholder Preview

[IanDLBZF from MCMagic]

Gave up holding for transfer after 2.5 hours. Called Internet support and their wait was 2 hrs 45 mins.

And got disconnected.

 

[DisneyPanthersFan]

ETA: We’re all signed up for 9/6 at 4 pm! If anyone else had that issue chat on the app! She said I’d get an email but I took a screen shot of our conversation just in case

That's fantastic! I was told on chat that it should be added in MDE within 72 hours (I had given my preferred date/time as well). I tried to get a screenshot but the chat turned into a survey about the chat before I was able to screenshot it.

Hopefully, for all of us waiting to hear, it will all work out!

 

[elsbit]

Over 4 hours on hold and I was told that because I have not activated it yet, I cannot do this. Even though other people on this thread did. Even with my hotel and trip booked (prior to all this). I asked to make a complaint about poor customer service information because I was following the directions of the chat rep and wasted 4+ hours alone on just this call. She put me on hold without music. Haha. I don't expect anything, but they should take my complaint.

 

[IanDLBZF from MCMagic]

And got disconnected.

Trying again now.

 

[elsbit]

They transferred to guest services where I am hold yet again I give up. Hung up.

 

[marsh0013]

I was able to get through chat on the website. Took just over an hour total. Try chat if you don't want to wait hours on the phone!

 

[IanDLBZF from MCMagic]

I was able to get through chat on the website. Took just over an hour total. Try chat if you don't want to wait hours on the phone!

I couldn't get into chat though.

 

[stephk1981]

Is the first time slot on all dates 12noon-1pm? I was trying to check all of them, but that was the earliest I saw. If noon is the earliest, does anyone know how quickly you might actually get through it based off of past previews? Is it really just an hour, or could it possibly be 2 or 3 etc. Thanks!

 

[Haley R]

I couldn't get into chat though.

Do it on the app. That’s what I did. I got a message like a text on my phone instead of waiting around on my computer for the chat to show up on their website

 

[Haley R]

Is the first time slot on all dates 12noon-1pm? I was trying to check all of them, but that was the earliest I saw. If noon is the earliest, does anyone know how quickly you might actually get through it based off of past previews? Is it really just an hour, or could it possibly be 2 or 3 etc. Thanks!

The cm I spoke to said I could pick from noon-8 because that’s what’s available for the preview

 

[stephk1981]

The cm I spoke to said I could pick from noon-8 because that’s what’s available for the preview

Thank you

 

[cindyfan]

after 4 and a half hours waiting for a chat response..... it timed out I guess because it's ended. And now I can't even log into chat.... says all cast members are helping other guests!
after 3 hours on hold with the VIPassholder line... gave up, couldn't stay on hold any longer.
So.... sent email.

 

[SkyGuy]

I couldn't get into chat though.

I couldn’t either. . I was disconnected after 2 ½ hours on hold as well.

 

[Haley R]

I couldn’t either. . I was disconnected after 2 ½ hours on hold as well.

Did you try chatting on the app?

 

[lhuggi1]

Nothing is working for me I digress!!!

 

[n2mm]

I gave up. It’s just not worth it. We have 6 APs, all been used. All are linked to our accounts. Shows on the app and shows in our profiles. But every time I click the link, it can’t find our AP and wants me to link them, but we know they are already linked. I did message AP and they apologized, but said I need to contact vip AP because obviously our APs were not set up correctly. So need to get our accounts fixed.

 

[fla4fun]

Has anyone had a message that it is sold out? I am hoping for all of you that perhaps the glitches have prevented a sell out and you will be able to get in.

 

[Haley R]

I gave up. It’s just not worth it. We have 6 APs, all been used. All are linked to our accounts. Shows on the app and shows in our profiles. But every time I click the link, it can’t find our AP and wants me to link them, but we know they are already linked. I did message AP and they apologized, but said I need to contact vip AP because obviously our APs were not set up correctly. So need to get our accounts fixed.

Have you tried chatting on the app?

 

[IanDLBZF from MCMagic]

Did you try chatting on the app?

Yes!

 

[SkyGuy]

Did you try chatting on the app?

Yes. I got a response after 4 hours this morning and was told to clear my cookies and when that didn’t work, I was told to call the VIPassholder line. That’s when I called and got cut off after 2 1/2 hours. I did call again just now - still on hold for tech, but the initial CM told me that they are trying to rectify as many of the issues as they can so even though it’s late, to keep trying. She also said it couldn’t hurt to try first thing in the morning as a last resort.