Ok, a little clueless here. My DD, who will be 11 in Oct., would like an IPod for Christmas. I looked at the Apple site and while $200 probably won't happen, $149 for a refurbished model would probably fit our budget, maybe even for her birthday. What do they do to an IPod to refurbish it? Are these models that were broken? Do they look new when you receive them? For a savings of $50 I would really like to go this route if possible. Any experience? TIA!