Refund timeline and who to call?

[Wazzo]

Hello!

Our vacation to WDW ended last week, and we checked out of our hotel last Wednesday. We had a credit on our room (the result of a refunded room charge) that was supposed to be refunded to my credit card. This credit still has not shown up on my account. Do these things take a while? If I wanted to follow up on this do I call the hotel directly? Or the main reservation line?

Thank you!

 

[Wistraveler]

Refunds go through cycles, and never show up on your card as quickly as charges will. You may have just missed the last cycle.

I would give it two weeks from check out. If it doesn't show up by then, I would call guest services.

 

[CanadianGuy]

A call to the credit card company will likely reveal that refunds can take 'up to' 30 days to appear on your account.

That said, I'd wait about 2 weeks and then call Disney to check on it.

 

[maxiesmom]

I cancelled a bounce back rate when the AP rates came out and I think it was about 2 weeks before I saw my return.

 

[Wazzo]

Thanks everyone!

 

[WDWKOOK]

The WDW Accounting Dept. handles this and can verify your credit. Unfortunately, I can't find their number anywhere, but you can call:

(407) W-Disney or (407) 827-7200 and they can either give you the accounting dept. number or they might be able to verify your credit is being processed. In my experience, WDW took about 3-5 days to issue my resort credit after I checked-out.